IT Support Specialist

| Chicago

Company: PowerReviewsPosition: IT Support SpecialistLocation: Chicago, IL

PowerReviews creates software that drives traffic, increases sales, and provides actionable insights for more than 1,000 brands and retailers on over 5,000 websites. Our platform serves as an essential resource for consumers throughout their purchase journey. Our syndication network reaches more than 500 million in-market shoppers each month through an unrivaled solution suite. PowerReviews is on a mission to create a smarter path to purchase.


As the IT Support Specialist, you will act as a critical member of the organization that is responsible for various forms of assistance, maintenance, and troubleshooting. You will play a crucial role to ensure that all of our employees stay happy and productive. 

Key Accountabilities

1) Provide hardware / software support for employees

  • Respond to IT support tickets and requests
  • Deploy computer system set-ups / updates
  • Troubleshoot office phone and wireless, wired and voice network issues
  • Resolve issues with conferencing equipment (Apple TV, Google Chromebox for Meetings, conference phones) as well computer backup issues
  • Act as the point of contact for issues with printers and scanners

2) Assist with maintenance and facilitate expansion of the office

  • Create and manage user accounts for multiple platforms (Google Apps, PowerReviews Dashboard, etc.) 
  • Maintain and update inventory of equipment
  • Configure, maintain and monitor office security cameras
  • Capacity planning
  • Documentation IT related procedures and guides

3) Conduct Employee training

  • Assist with new employee onboarding, including, but not limited to, installation of new equipment for hires
  • Train current employees on different applications / platforms

Requirements & Preferred Skills

  • Bachelor’s Degree or equivalent experience
  • Very good understanding of Google Apps for Business
  • 1-2 years experience providing IT Support in an Apple Mac environment
  • Fantastic communication and customer service skills
  • Strong understanding of Mac environments and ability to cope with a small number of Windows machines
  • Understanding of OS configuration of wireless connections
  • Experience with video-conferencing software and equipment (eg. Zoom, GoToMeeting, Google Meet)
  • Able to provide friendly and efficient support either in-person or remotely
  • Ability to multitask, prioritize, and work under pressure
  • Apple Mac certification (eg Apple Certified Mac Technician) is desirable
  • Good documentation skills
  • Training/consultative experience is a plus


Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM
    • MarketoLead Gen

Location

1 N. Dearborn, Suite 800, Chicago, IL 60602

An Insider's view of PowerReviews

What does your typical day look like?

My favorite part about being on the Technical Support team at PowerReviews is receiving really difficult issues and finding creatives way to solve the problem. It helps keeps things interesting and no days are ever the same.

Chris

Technical Support Engineer

How has your career grown since starting at the company?

Since starting at PowerReviews, I've had the opportunity to work with individual clients to now serving as the VP of Customer Success. Here I’m able to do what I love while also growing in my career.

Jessica

VP, Client Success

How do you collaborate with other teams in the company?

In the past year our teams have collaborated to deliver over 14 differentiated products, features and capabilities to bring value and ecommerce best practices to our clients and most importantly, delight their customers.

Rachel

Director, Product Management

What are PowerReviews Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Intracompany committees
Open door policy
Team based strategic planning
Group brainstorming sessions
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Lunch and learns
More Jobs at PowerReviews17 open jobs
All Jobs
Data + Analytics
Design + UX
Dev + Engineer
HR
Operations
Project Mgmt
Sales
Developer
new
Chicago
Sales
new
Chicago
Sales
new
Chicago
Operations
new
Chicago
Project Mgmt
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Design + UX
new
Chicago
Design + UX
new
Chicago
Sales
new
Chicago
Sales
new
Chicago
Data + Analytics
new
Chicago
Sales
new
Chicago