Company: PowerReviewsPosition: IT Support SpecialistLocation: Chicago, IL

PowerReviews creates software that drives traffic, increases sales, and provides actionable insights for more than 1,000 brands and retailers on over 5,000 websites. Our platform serves as an essential resource for consumers throughout their purchase journey. Our syndication network reaches more than 500 million in-market shoppers each month through an unrivaled solution suite. PowerReviews is on a mission to create a smarter path to purchase.

As the IT Support Specialist, you will act as a critical member of the organization that is responsible for various forms of assistance, maintenance, and troubleshooting. You will play a crucial role to ensure that all of our employees stay happy and productive. 

Key Accountabilities

1) Provide hardware / software support for employees

• Respond to IT support tickets and requests
• Deploy computer system set-ups / updates
• Troubleshoot office phone and wireless, wired and voice network issues
• Resolve issues with conferencing equipment (Apple TV, Google Chromebox for Meetings, conference phones) as well computer backup issues
• Act as the point of contact for issues with printers and scanners

2) Assist with maintenance and facilitate expansion of the office

• Create and manage user accounts for multiple platforms (Google Apps, PowerReviews Dashboard, etc.) 
• Maintain and update inventory of equipment
• Configure, maintain and monitor office security cameras
• Capacity planning
• Documentation IT related procedures and guides

3) Conduct Employee training

• Assist with new employee onboarding, including, but not limited to, installation of new equipment for hires
• Train current employees on different applications / platforms

Requirements & Preferred Skills

• Bachelor’s Degree or equivalent experience
• Very good understanding of Google Apps for Business
• 1-2 years experience providing IT Support in an Apple Mac environment
• Fantastic communication and customer service skills
• Strong understanding of Mac environments and ability to cope with a small number of Windows machines
• Understanding of OS configuration of wireless connections
• Experience with video-conferencing software and equipment (eg. Zoom, GoToMeeting, Google Meet)
• Able to provide friendly and efficient support either in-person or remotely
• Ability to multitask, prioritize, and work under pressure
• Apple Mac certification (eg Apple Certified Mac Technician) is desirable
• Good documentation skills
• Training/consultative experience is a plus