IT Technical Support III
Company Overview
At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.
Department OverviewMobile LPR camera system support, hardware and software.
Job Description
IP-TE - Technical Support Engineering - Provides engineering support to customers, customer support personnel and field support staff on systems and product issues.
- Works with customer and company personnel to define technical problem, determine the solution and assist customer in implementing the fix.
- Provides technical feedback to engineering concerning product changes/enhancements.
- May be called on-site to assist in complex technical solutions requiring changes to core functionality, code, and systems operation.
- Creates tests, tools, and diagnostic procedures for use by product support personnel.
- May quality check technical product documentation. Incumbents typically have a university education in an engineering specialty.
Additional Qualified Skills
- Interpersonal, problem-solving, and listening skills; familiarity with operating systems, backup and database software, and use of basic computer equipment.
- Ability to identify year, make, and model vehicles from 1990 to current.
Basic Requirements
- High School Diploma
- 1+ years technical support experience
Travel Requirements
Relocation Provided
Position Type
Referral Payment PlanYes
EEO Statement
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.
If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.