Camelot Illinois
At Camelot we are Powering Possibilities.
Chicago, IL

IT User Support at Camelot Illinois

| Chicago
Sorry, this job was removed at 11:05 p.m. (CST) on Tuesday, January 28, 2020
Find out who's hiring in Chicago.
See all Operations jobs in Chicago
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

About Camelot Illinois

Camelot Illinois operates the Illinois Lottery, a modern enterprise that truly benefits the people of Illinois. We place consumers and social responsibility at our core, providing funding for schools, capital projects and special causes. We are a progressive organization that is reinforcing the lottery’s rightful position as a force for good alongside the State of Illinois.

Camelot Illinois is a subsidiary of Camelot Lottery Solutions, a leading solutions and technology provider to lotteries around the world. Camelot Lottery Solutions digital and data platforms, and services power some of the most innovative and fastest growing lotteries in the world including the Irish and UK National Lotteries, Loterie Romande (Switzerland), and the Arkansas Scholarship Lottery.

Our sister company, Camelot UK, has operated the UK National Lottery since 1994. Camelot UK has an unrivaled track record for success, helping the UK National Lottery deliver over $80 billion to winners and $46 billion to good causes to date.

About the Team:

The Technology team utilizes the latest technological trends to effectively build and manage solutions in an informal, open and collaborative environment.

Position Overview:

Within Camelot Illinois, the IT User Support responsible for supporting client technology needs of the Illinois business and other parts of Camelot Global. This role will work directly with end users to support and train them on the varied technologies they use.


  • Deliver a high level of customer service to agreed standards.
  • Work with third party suppliers to resolve user issues and queries.
  • Identify and prioritize customer issues that require remedial action, and escalate as required.
  • Act as an ambassador for IT, and support the onboarding of new users.
  • Support the IT team to deliver systems and processes to ISO27001 and WLA standards.
  • Help improve working practices within the corporate IT environment.
  • Support local and remote Illinois user community and provide ‘follow the sun’ support for the extended global organization.
  • Manage end-user requirements across USA and UK locally and remotely
  • Act as administrator for various key systems such as Google, O365, Trend Micro Antivirus, Concur expense manager, Netsuite, Adobe, Cisco Meraki, Slack, Verizon, LDAP, Forcepoint
  • Knowledge of Cisco Meraki Dashboard for network creation and configuration - Location, Tags, DHCP, Wired/Wireless setup
  • Ability to manage in-coming incidents prioritizing and resolving issues, and engaging in root-cause analysis to help mitigate future issues and increase efficiency.
  • Act as administrator of Active Directory for creating users and groups
  • Manage and apply patches and software updates via JAMF to ensure a secure environment
  • Assist in developing processes for onboarding and off-boarding employees.
  • Assist in configuring Thin-clients in Amazon Workspaces for call centers
  • Assist Infrastructure team in configuring networks, building VPN tunnels and configuring PaloAlto firewalls for 3 locations
  • Strong analytical skills used to troubleshoot problems.
  • Efficiently handle day-to-day tasks such as printer management, meeting room upgrades and, IT stock
  • Perform regular checks on Trend Micro Antivirus.
  • Act as a project manager as necessary
  • Demonstrate expert knowledge in various meeting room hardware such as Google Hangout meet hardware, Huddly Cameras, RevoLabs Conference phone, Asus ChromeBox and Lindy Cables
  • Display a proactive approach to problem solving, helping prevent issues before they arise



  • Associates degree or greater level of education in technical related discipline.
  • Two plus years of MPLS protocol experience
  • 5 plus years of experience in an IT support role.
  • 1-2 years of Supervisory experience
  • Strong experience with User Applications.
  • Broad experience with end user hardware.


  • Bachelor’s degree in technical related discipline.
  • Hardware environment experience: Apple Laptops, Apple and Android phones.
  • Google Suite Applications expert.
  • Experience in the following areas:
    • Google Apps - Admin
    • Chromebooks / Chromeboxes
    • Meraki Wifi
    • Jamf Casper suite
    • Mobile phone and ISP contracts for businesses
    • Netsuite, ServiceNow, and other cloud services
  • Excellent communication skills.
  • Must be able to explain to users with varying skill levels and adjust their approach accordingly. Utilizing email, video calls and voice calls if needed.


Working For Camelot Illinois

We are a transformative lottery company with world-class people, technology, and operations that is committed to powering possibilities--for our employees, our partners, and our consumers. With grit and determination we believe in doing not just the easy thing but the right thing. The Camelot values of do good, be accountable, stay connected, keep improving, and spark enthusiasm are embedded in the design of our organization and our plans for Illinois.

  • Do Good: We care about our communities, our stakeholders, and each other. We act with integrity & honesty, as a positive force for Illinois.
  • Be Accountable: we drive results. And we continually strive to get those results more efficiently and effectively.
  • Stay Connected: Being open, honest, and collaborative is what makes us, us. This is embodied in our messaging and communications and in how we treat each other.
  • Keep Improving: We’re hungry to be better. We innovate and evolve our business, our teams, and ourselves, always with an eye on professional and personal growth.
  • Spark Enthusiasm: We incorporate energy and laughter into every aspect of our work to create positive and entertaining experiences.

Career Development

We want people who thrive in an autonomous, collaborative and results-driven environment to join our company. We believe the way to attract and retain the best talent is to offer a fulfilling experience and meaningful work in an organization committed to growing its people. Learning & Development is a top priority, and we partner with employees to grow and progress their professional skill sets.

Benefits and Employee Policies

We bring our experience of working with European lotteries to Illinois. We also bring a European influence to paid time off, family leave and so on. We have created a strong ethical culture that is translated to each of our employees and business dealings globally. We offer a package of benefits and policies that competes with any private sector employer in the state. We ensure that every employee is engaged and has the necessary support to understand and implement the responsible gaming principles at work.

Moreover, we pledge to have the highest standards of respect, diversity and inclusion at our company and support and encourage our partners to do the same.

Camelot Illinois is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

See More
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Where we are

Chicago’s official downtown. From shopping on State Street to wandering one of the country's largest art museums, the Loop has something for everyone.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • PythonLanguages
    • SqlLanguages
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • InDesignDesign
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • OnePlaceCRM
    • iLookCRM
    • Adobe CampaignLead Gen
    • MarketoLead Gen

What are Camelot Illinois Perks + Benefits

Camelot Illinois Benefits Overview

We offer a broad range of employee benefits including medical, dental, vision, life, and disability insurance, a retirement savings plan, access to training, Student Loan Repayment Benefit, Personal Discounts Program, Employee Assistance Program, and much more. We also offer regular team-building activities with people that love having fun, quarterly opportunities to connect with the community, social outings, & great work/life balance. We all have flexible hours, 26 days PTO, 6 weeks paid parental leave, 10 paid holidays, & 2 paid volunteer days.

Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Highly diverse management team
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Camelot IL offers both FSA & HSA which helps employees cover out-of-pocket expenses with pre-tax contributions.
Disability Insurance
Camelot IL's disability insurance benefits is 60% of an employee's annual salary up to a $5,000 maximum monthly payout. Employees also have the option to purchase extra coverage.
Dental Benefits
Camelot's dental plan covers 100% of the costs of preventative care.
Vision Benefits
Camelot's vision insurance plan provides 100% coverage for annual eye exams after a $10 copay. $180 for frames and $150 for contacts every year.
Health Insurance Benefits
Life Insurance
Camelot IL offers employer-paid life insurance to all full-time employees with 2x an employee's annual salary.
Wellness Programs
Onsite Gym
Free onsite gym, divvy bike membership, yoga classes, meditation workshops, & in-house chair massages.
Team workouts
Camelot Illinois's team fitness initiatives include weekly In-office yoga.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Camelot's 401(k) retirement plan matches 100% of an employee's contributions up to 4% of their annual salary, with immediate vesting for matched contributions.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family is of the greatest importance and we want our employees to have adequate time off to care for and bond with a newborn, newly adopted or newly placed child. Camelot IL offers 6 weeks of time off
Flexible Work Schedule
Camelot Illinois provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
At Camelot IL, we recognize the importance of time off from work to relax, spend time with family, enjoy leisure activities, take care of yourself when you are sick, etc. We provide generous PTO.
Paid Volunteer Time
Camelot Illinois is committed to supporting our communities and provides employees 2 paid days per calendar year to volunteer at the nonprofit organization of their choice.
Paid Holidays
Perks & Discounts
Casual Dress
We call our dress code “Dress For Your Day,” which means you choose the attire that fits your schedule, environment, location, and personal brand.
Commuter Benefits
Qualified Transportation Accounts - QTAs allow employees to set aside pre-tax funds used for eligible transit and parking expenses related to commuting to work.
Company Outings
Some Meals Provided
Happy Hours
Happy hours are hosted by the building once per week.
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Camelot IL offers a wide range of training programs to all employees, including, eLearning, onsite training courses to enhance job-related skills and access to job-related conferences and seminars.
Tuition Reimbursement
Camelot Illinois offers a Student Loan repayment option to all employees after 90 days.
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
We offer every team a Learning and Development budget to continue taking classes, getting certifications, or attending conferences and seminars.
Time allotted for learning
Camelot Illinois allows employees to set aside 10% of working hours for learning.
Online course subscriptions available
Paid industry certifications

Additional Perks + Benefits

Free onsite gym + divvy bike membership, immediately vested in 401k with 4% match, Student Loan Repayment benefit, Camelot Champions & Game Changer staff awards, a rotational program for recent grads, engagement portal for pre-boarders, robust onboarding program + large L&D budget

An Insider's view of Camelot Illinois

What are some social events your company does?

Managing the Illinois Lottery takes a lot of hard work but we have a great People team that find things to let us unwind and encourages us to find fun too. We have weekly happy hours, on-site weekly yoga, team building events, department engagement events, sports leagues, and annual parties! We even have a knitting club now!


Commercial Financial Analyst

What projects are you most excited about?

My time at Camelot has been very rewarding as I had the opportunity to be a part of our new website and app's launch this past year. I'm most excited about now working on how we can improve our digital experiences for our players. I really enjoy the collaborative nature of the Digital team as we all work together really well to achieve our goals.


Digital Content Manager

What are some things you learned at the company?

Some of the things I have learned during my time here at Camelot is how to own and take charge of my career. Since I have started, I have been provided with the best tools and resources to achieve optimal career success. I have also learned the importance of learning and collaborating with others.


Camelot Business Associate

How do your team's ideas influence the company's direction?

The best part of being on the product team is setting the company’s direction through the lens of our player. It is our responsibility to develop a product offering that meets player demands while generating net income for the State of Illinois. The product team is responsible for listening to our consumers and understanding our business


VP of Product

Jobs at Camelot Illinois

All Jobs
All Jobs
Data + Analytics
Project Mgmt
Tap to close

Regulatory Affairs Manager

Camelot Illinois
1 week ago
Ability to manage multi-stakeholder projects while delivering high-quality work in a fast-paced environment. Proactive, flexible, self-reliant, problem solver, results-oriented. Excellent written and verbal communication skills. Proficiency with Microsoft Office and/or Google Suite.

Business Analyst

Camelot Illinois
1 week ago
Prepare requirements plan, manage the overall requirements phase, including stakeholders and third party suppliers. Perform business process and software requirements analysis on large and commercially important projects. Perform research and analysis and provide subject matter expertise on technology trends for key capabilities. Analyze products, suppliers and competitors, and advise on which actions to take. Possess a variety of analysis techniques that can be adapted to suit different projects and customers. Define the logical architecture for large product development and implementations. Independently coordinate and facilitate business information discussions with internal and external stakeholders.

Project Manager

Camelot Illinois
1 week ago
About Camelot Illinois Camelot Illinois operates the Illinois Lottery, a modern enterprise that truly benefits the people of Illinois. We place consumers and social responsibility at our core, providing funding for schools, capital projects, and special causes. We are a progressive organization that is reinforcing the lottery’s rightful position as a force for good alongside the State of Illinois. About the Team: The Technology team utilizes the

Email Marketing Manager

Camelot Illinois
1 week ago
The CRM Manager will report to the Sr. Digital Performance Manager and will lead the Illinois Lottery’s CRM program focused on driving performance and customer retention. You will be responsible for development, execution, and continuous refinement of multi-channel digital communications strategy, primarily focused on the Email, App/Web Push Notifications and Digital Promotions. The ideal candidate is an ambitious digital marketer with a passion for all things CRM and eCommerce who is excited by the opportunity to revolutionize how the lottery industry operates digitally. The CRM Manager has a proven track record for improving CRM strategies and exploring new digital channels to grow sales.

Senior PR Manager

Camelot Illinois
1 week ago
Camelot’s Corporate Affairs team develops and executes consumer public relations strategies to help raise awareness of the Lottery, promote winning, and showcase the Lottery’s contributions to special causes in Illinois. Our goal is to create a personal connection with the people of Illinois and make people feel good about playing the Lottery. Working as part of a cross-functional team of marketing, social media, and digital communications professionals, the Corporate Affairs team supports the company’s overarching objective to establish the Illinois Lottery as a leading brand within the state.