Career Area:

Digital

Job Description:

Job Description:                              

Summary: The main function of an analyst/developer is to develop and design web applications and web sites. A typical analyst/developer is responsible for directing web site content creation, enhancement and maintenance. Job Responsibilities: Basic design, build or maintenance of web sites, using authoring or scripting languages, content creation tools, management tools and digital media. Identify problems uncovered by testing or customer feedback and correct problems. Evaluate code to ensure it is valid, meets industry standards and is compatible with devices or operation systems. Skills: Verbal and written communication skills, problem solving skills, customer service and interpersonal skills. Basic ability to work independently and manage one’s time. Basic knowledge of circuit boards, processors, electronic equipment and computer hardware and software. Basic knowledge of design techniques and principals involved in production of drawings and models. Basic knowledge of computer software, such as Adobe, Java, SQL, etc. Education/Experience: Bachelor's degree in computer science or equivalent training required. 2-4 years experience required.

Position's Contributions to Work Group:                              

• Support and monitor cloud infrastructure and services • Determines operational priorities on work backlog • Participates in root cause corrective action projects and drives continuous improvement • Has strong ownership over incident and problem management, and is willing to make sure that issues get closed • Stays on top of new feature release to production to ensure knowledge transition takes place prior to feature release • Strives to make troubleshooting and issue resolution a priority to hit defined OLAs (Operational Level Agreements) • Builds strong relationships with operations and support team members within US and India • Is willing to work with flexible work schedule to maximize overlap with India hours for engagement and execution • Relentless desire to help our customers

Typical Day:                                     

N/A

Education Requirement:                                             

Bachelors preferred, or equivalent experience

Critical Technical Skills:  

• Expertise in at least one technology stack designing, coding, testing, and delivering software. • Working knowledge of Infrastructure components. (E.g. routers, load balancers , cloud products , container systems , compute, storage and networks) • Experience with AWS services: EC2, S3, VPC, Route 53, RDS, CloudFormation, EC2, DynamoDB(NoSQL), Lambda, logging/CloudWatch, IAM, Certificate Manager, ELB, EBS, ECS, CloudFront/WAF, SQS, SNS, SES. • Expertise with relational databases support, querying and database reporting • Expertise in administration tasks for Windows/Linux operating systems • Working experience with programming languages: Powershell, SQL, JSON, DOS and KQL • Expertise with implementing best security models and practices • Working knowledge on deploying autoscaling features • Expertise with HA architecture • Database Warehousing experience

Soft Skills Required:        

• Troubleshoot priority incidents, facilitate blameless post-mortems and ensure permanent closure of incidents. • Engage with development team throughout the life cycle to help develop software for reliability and scale, ensuring minimal refactoring or changes. • Identify application patterns and analytics in support of better service level objectives • Coach or manage teams as applicable • Participate in the 24x7 support coverage as needed • Excellent communication skills, both written and oral appropriately scaled for senior technical and senior business audience • Lead, manage, develop, and train other members of the team