Caterpillar
Cat Digital uses digital technologies to help Caterpillar Inc. customers build a better world.
Chicago, IL

Lead Technical Support Engineer, Cat Digital at Caterpillar

| Chicago
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Career Area:

Digital

 

Job Description:

Job Description:                              

Summary: The main function of an analyst/developer is to develop and design web applications and web sites. A typical analyst/developer is responsible for directing web site content creation, enhancement and maintenance. Job Responsibilities: Basic design, build or maintenance of web sites, using authoring or scripting languages, content creation tools, management tools and digital media. Identify problems uncovered by testing or customer feedback and correct problems. Evaluate code to ensure it is valid, meets industry standards and is compatible with devices or operation systems. Skills: Verbal and written communication skills, problem solving skills, customer service and interpersonal skills. Basic ability to work independently and manage one’s time. Basic knowledge of circuit boards, processors, electronic equipment and computer hardware and software. Basic knowledge of design techniques and principals involved in production of drawings and models. Basic knowledge of computer software, such as Adobe, Java, SQL, etc. Education/Experience: Bachelor's degree in computer science or equivalent training required. 2-4 years experience required.

Position's Contributions to Work Group:                              

• Support and monitor cloud infrastructure and services • Determines operational priorities on work backlog • Participates in root cause corrective action projects and drives continuous improvement • Has strong ownership over incident and problem management, and is willing to make sure that issues get closed • Stays on top of new feature release to production to ensure knowledge transition takes place prior to feature release • Strives to make troubleshooting and issue resolution a priority to hit defined OLAs (Operational Level Agreements) • Builds strong relationships with operations and support team members within US and India • Is willing to work with flexible work schedule to maximize overlap with India hours for engagement and execution • Relentless desire to help our customers

Typical Day:                                     

N/A

Education Requirement:                                             

Bachelors preferred, or equivalent experience

Critical Technical Skills:  

                             

• Expertise in at least one technology stack designing, coding, testing, and delivering software. • Working knowledge of Infrastructure components. (E.g. routers, load balancers , cloud products , container systems , compute, storage and networks) • Experience with AWS services: EC2, S3, VPC, Route 53, RDS, CloudFormation, EC2, DynamoDB(NoSQL), Lambda, logging/CloudWatch, IAM, Certificate Manager, ELB, EBS, ECS, CloudFront/WAF, SQS, SNS, SES. • Expertise with relational databases support, querying and database reporting • Expertise in administration tasks for Windows/Linux operating systems • Working experience with programming languages: Powershell, SQL, JSON, DOS and KQL • Expertise with implementing best security models and practices • Working knowledge on deploying autoscaling features • Expertise with HA architecture • Database Warehousing experience

Soft Skills Required:        

                             

• Troubleshoot priority incidents, facilitate blameless post-mortems and ensure permanent closure of incidents. • Engage with development team throughout the life cycle to help develop software for reliability and scale, ensuring minimal refactoring or changes. • Identify application patterns and analytics in support of better service level objectives • Coach or manage teams as applicable • Participate in the 24x7 support coverage as needed • Excellent communication skills, both written and oral appropriately scaled for senior technical and senior business audience • Lead, manage, develop, and train other members of the team

 

 

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Where we are

In the heart of Chicago's lively West Loop area, we have easy access to public transport, great bars and restaurants, and an awesome office roof deck.

Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • Amazon Web ServicesFrameworks
    • AWS ElasticSearchFrameworks
    • AWS Code PipelineFrameworks
    • DockerFrameworks
    • ApigeeFrameworks
    • FlinkFrameworks
    • AkkaFrameworks
    • Amazon ECSFrameworks
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • DynamoDBDatabases
    • RDSDatabases
    • SalesforceCRM
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What are Caterpillar Perks + Benefits

Culture
Volunteer in local community
Caterpillar Inc. participates in local volunteer activities such as the Chase Corporate Challenge
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Game Room
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks

An Insider's view of Caterpillar

What are some social events your company does?

Whether we’re working virtually or in-person, we are always looking for ways to have fun and grow as a team. Team dinners, coffee chats, ax throwing, chess club, and virtual happy hours are just a few of the activities we do to make work more fun and connect with colleagues around the world.

Madison

Recruiter

What kinds of technical challenges do you and your team face?

It’s amazing to be able to work in an architectural framework where we can negotiate between speed to market and a solid application – software that is well-built, well-designed, well-tested. I find this negotiation both challenging and exhilarating.

MacGregor

Lead Software Engineer

How does the company support your career growth?

I’ve been with Caterpillar for 20 years now, and I’ve been lucky to work on teams that have different focuses. I’ve worked on everything from engineering applications to the latest and greatest digital technology applications.

Rakshan

Digital Product Manager

How do you make yourself accessible to the rest of the team?

The team should be comfortable approaching me with any kind of issue — like improving a process, getting rid of unnecessary ceremonies or something else — and know that I will address it. I believe a manager should be the first line of defense against bugs and conflicting priorities, and my team needs to know that I have their back.

Stan

Software Engineering Manager

What projects are you most excited about?

Deep learning algorithms, popularized in the past five years, allow us to scan huge volumes of data from Caterpillar's fleet of connected engines and machines for unusual patterns. We're now able to make sophisticated predictions that wouldn’t have been possible 20 years ago.

Dan

Analytics Director

Jobs at Caterpillar
18

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All Jobs
Data + Analytics
Dev + Engineer
Operations
Project Mgmt
Sales
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