Learning & Development Coordinator
The Learning & Development Coordinator will play a key role in coordinating the training and development needs of call center agents and leadership. This includes preparation of training programs, delivering training programs, identifying instructors/resources, and acting as a liaison to program and account teams. The performance of our business is highly dependent on training and support from the Learning & Development team.
Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application.
Responsibilities:
- Establish training project plans and schedules for classroom and virtual training events in three locations
- Promote training events using established processes and communication mediums
- Responsible for administering the enterprise the Learning Management System (Bridge)
- Reinforce guidelines governing the LMS
- Demonstrate an understanding of adult learning principles
- Design, develop, and deliver training
- Produce progress and completion reports
- Monitor and answer learning system and schedule-related tickets in a timely fashion
- Collaborate with business to plan, schedule, and administer new hire and continuing education training
Skills and Requirements:
- Bachelor’s degree in a related field
- 2+ years training experience
- 2+ years designing and developing training
- Experience coordinating large scale, training initiatives
- Strong written and verbal communication skills
- Excellent relationship building skills
- Adept at managing expectations
- Collaborate with business and ensure alignment with all levels of the organization
- Proficient with MS Office Suite and virtual communication mediums (Zoom, WebEX, GoToMeeting, Skype, Slack)
- Experience with Learning Management and/or HRIS System
Benefits & Perks:
- Open vacation policy because work life balance is important
- 401k program with company match
- Employee Stock Purchase Program
- Medical, dental, vision, and life insurance benefits
- Paid maternity and paternity leave
- Professional growth opportunities
- Generous employee referral bonuses
- Employee Resource Groups
- Work from Home Stipend
- GoHealth is an Equal Opportunity Employer
Due to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. Please consider that our roles will not be remote long-term and will return to an office setting once we're safe to do so following the guidance of local health authorities and the CDC.