GoHealth
We're disrupting the health insurance industry with our digital platform.

Licensing Administrator

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We’re seeking a talented Licensing Administrator who will function as a primary point of contact for insurance carriers and business leaders with the objective of getting licensed agents ready to sell. In this role, you will be responsible for managing the on-boarding and administrative tasks to request and approve carrier certifications and appointments. This position requires a collaborative mindset, high degree of accuracy and attention to detail. The ideal candidate will possess the ability to efficiently and accurately manage a complex and multi-step submission and tracking process in a fast-paced environment.

Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application.

Responsibilities: 

• Responsible for the end-to-end certification and appointment process for new and existing sales agents, collaborating with Licensing Advocates, managers and agents to ensure prompt completion
• Develops a relationship with carrier partners and escalates issues to carriers in a timely and professional manner
• Serves as a subject matter expert and ensures training and process documentation is clear and accurate
• Responsible for generating ideas to continuously improve and streamline processes
• Assists in overseeing the integrity of our licensing database, other internal systems and carrier portals; ensures updates are completed in a timely manner
• Provides transparent and accurate status reporting to interested parties, according to GoHealth’s quality and service standards
• Handles private and highly sensitive data in professional and discreet manner and assists agents in obtaining and providing the correct documents to carriers
• Responds to information requests within established timeframes
• Assists in the coordination of carrier audits, including the review of previous audits to assess current regulatory exposure and review of corrective actions to ensure continued compliance
• Effectively collaborates and maintains relationships with other internal departments
• Other duties/functions may be assigned, as required

Skills and Experience:

• Bachelor’s Degree or equivalent work experience 
• Customer service mindset and positive “can do” attitude
• Polished and professional written and verbal communication skills
• Detail oriented, organized and a self-motivated continuous learner
• Highly proficient with MS Excel (V-lookups and Pivot Tables specifically)
• Ability to manage personal information with a high degree of discretion and sensitivity
• Flexibility to work virtually or in office, as needed
• Licensing experience is desirable; experience with data/working with licensing databases is a plus

 Benefits & Perks:

  • Open vacation policy because work life balance is important
  • 401k program with company match
  • Employee Stock Purchase Program
  • Medical, dental, vision, and life insurance benefits
  • Paid maternity and paternity leave
  • Professional growth opportunities
  • Generous employee referral bonuses
  • Employee Resource Groups
  • Work from Home Stipend
  • GoHealth is an Equal Opportunity Employer

Due to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. Please consider that our roles will not be remote long-term and will return to an office setting once we're safe to do so following the guidance of local health authorities and the CDC.

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What are GoHealth Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Unconscious bias training is completed by all employees and key leaders.
Diversity manifesto
Diversity employee resource groups
At GoHealth you will find a very interactive Women@GoHealth, WomeninSales, Black Lives Matter ERGs to name a few. We continue to empower employees to create employee resource groups within
Hiring practices that promote diversity
From our gender neutralized job descriptions that encourage women and underrepresented groups to apply,to our interview practices, GoHealth strives to promote diversity when hiring.
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
GoHealth provides all employees access to our Employee Assistance Program (EAP) which provides well being and financial assistance. Our open PTO policy is also available for mental health days.
Financial & Retirement
401(K)
401(K) matching
Employee stock purchase plan
We have recently become public and will allow employees to purchase stock during certain times.
Performance bonus
Charitable contribution matching
Child Care & Parental Leave
Generous parental leave
We provide 6 weeks of paid recovery time for new mom's and two weeks of bonding time to all new parents.
Family medical leave
Company sponsored family events
Pre-COVID 19, GoHealth sponsored children's day by celebrating GoHealth families.
Vacation + Time Off
Unlimited vacation policy
Generous PTO
Paid volunteer time
Our employees are encouraged to use our open PTO policy towards volunteering.
Paid holidays
Paid sick days
Employees can use our open PTO policy towards sick leave.
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Pet friendly
Recreational clubs
We have runners groups, volleyball groups and other
Fitness stipend
Home-office stipend for remote employees
All GoHealth employees receive a work from home stipend to improve their WFH environment.
Professional Development
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Access to LinkedIn Learning has been provided to all employees as part of their professional and personal growth.
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

In addition to virtual company wide sponsored Health & Wellness Initiatives, employee referral bonuses, open vacation policy, we offer a work from home stipend to all new employees. We know that this pandemic has been difficult and working from home is a change. Every new employee receives access to a Work From Hope stipend to purchase items that will make your work from home experience much more comfortable.

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