Licensing Analyst
Company Description
GoHealth has an ambitious mission: to improve the health care system in America. Achieving this mission relies on hiring and developing great people, which is why our team is our top priority. We encourage employees to do their best work through innovation and risk taking. Our environment is fun yet constructive, thanks to leaders whose doors are always open. And most importantly, we’ll never stop investing in you and your career.
Job Description
This position is responsible for supporting the process for getting enterprise solutions agents ready to sell compliantly. Ready to sell is defined as:
- Applying for the correct licensure for each enterprise solutions tier 2 agent
- Applying for the carrier appointments for each enterprise solutions tier 2 agent
- Ensuring each agent has the correct, required system access (in-house and carrier). This is inclusive but not limited to; Five9, IEX, Broker Office, Salesforce, SMA and Aflac
- Ensuring each agents has completed all required e-learning both in-house and carrier
Responsibilities
- Partner with Program Management and RTS Manager by informing them of all the agents’ status and the critical nature of the non-action
- Escalate to the Manager before situations become critical
- Assist with the scheduling and coordination of the licensing testing
- Support and execute the processes and expectations for failure to pass the licensing exams and retesting expectations
- During RAMP, produces content and reporting for agent RTS statuses and works with RTS and Operations Management to report on the action items
- Tracks and reports on all e-learning module completion (both in-house and carrier)
- Follows up on reports and any licensing issues to the RTS Manager
- Recommends agent re-assignment or termination depending on the licensing issue
- Makes recommendations to RTS manager on barrier solutions this may include:
- Re-assigning agents to different campaigns
- Terminating agents due to licensing /background issues
- Changing process to make the RTS process more efficient
- Corrective actions of Sales Leaders and Program Managers for failure to comply with the RTS process
Qualifications
Additional Information
What we offer
- Paid time off
- 401k match program
- Medical, life, dental, and vision benefits
- Flexible spending accounts
- Commuter and transit benefits
- Casual dress code
- GoHealth is an Equal Opportunity Employer
