Manager, Client Care
What you?ll do:
Affinitiv is looking for a Client Care Manager to join our team at our downtown Chicago office.
As Manager, Client Care for Affinitiv you will lead and manage our team of Client Care Specialists to deliver the highest level of customer service, insure efficient processes and timely delivery of product and services for our automotive dealer customers.
- Develop and manage Client Care team to maintain high levels of customer satisfaction and loyalty by creating positive customer interaction and timely delivery of products
- Monitor performance and distribution of workload across team members
- Provide coaching and mentoring to employees regarding performance and career objectives
- Oversee daily operations of Client Care team
- Identify and document all required processes
- Assist in resolution of client issues
- Collaborate with internal departments to fulfill contracts and resolve internal conflicts
- Provide support for sales teams by administering sales programs, ensuring SLA’s are met and providing timely reporting.
- Drive organizational change by developing process efficiencies and optimizing team performance.
What we are looking for:
- Experience managing high performing teams and supporting sales organizations
- Expertise in customer service
- Ability to plan, organize and prioritize multiple duties, tasks and work assignments
- Excellent communication skills
- Ability to collaborate with various departments and work with executives
- Bachelor’s degree in Business or related management field, or equivalent work experience
- 5+ years of management experience in client service and process improvement rle with proven track record of results
- Experience in automotive industry a plus
- Ability to meet and work with clients at the automaker and dealership levels as needed
- Ability to travel to business offices, client offices, and industry events as needed
Affinitiv is a marketing technology company built on advanced analytics and a leading-edge technology platform, enabling car manufacturers and dealers to produce, manage, measure and optimize multi-channel communications. Our partners include the strongest automotive brands in the world such as Lexus, Acura, Porsche, Kia, BMW, Audi and many others. Affinitiv offers competitive compensation and sales incentives, a comprehensive benefits package, a casual and employee-friendly work environment, and more.
Affinitiv is an Equal Employment Opportunity employer.