Manager, Clinical Innovation

| Chicago

At VillageMD, we are committed to helping patients achieve greater health by delivering the most effective, accessible and efficient healthcare in the world through partnership with primary care physicians. We're in a unique position to impact everyone in primary care from independent, family-owned practices to world-class health systems. As part of achieving this goal, the Manager of Clinical Innovation will work across a diverse group of both clinical and non-clinical stakeholder to develop and deploy innovative clinical solutions to support improved patient outcomes. 

Reporting to the Senior Director of Operations, you will be responsible for developing and executing an operational implementation framework for established and planned clinical protocols across the enterprise. Working closely with clinical leadership, you will be responsible for developing and aligning an operational strategy to support the effective rollout of clinical best practices across markets. In this role, you will serve as the subject matter expert for market operating teams and will be responsible for supporting markets with the appropriate tools and resources to effectively implement clinical innovations.

Examples of key accountabilities in this role include:

  • Work closely with clinical leadership to ensure evidence-based clinical protocols are supported by an operational deployment framework
  • Set clinical protocol goals and objectives, including expected short term and long value propositions
  • Manage enterprise clinical innovation workplan and ensure appropriate coordination across both Office of the Chief Medical Officer (CMO) and cross functional support teams
  • Partner with analytics and reporting teams to establish a strategy for measuring clinical protocol effectiveness, including process, operational, and outcome metrics
  • Serve as the primary point person for identifying opportunities for expanded technology capabilities, including owning the development and communication of clinical and operational use cases
  • Support market operating teams by developing and managing required tools and resources, including role-based training materials and other support resources
  • Establish a market user group and defined engagement cadence to facilitate market feedback and gather insights into implementation barriers and additional support required to overcome obstacles
  • Collaborate across CMO team members to ensure clinical protocol expectations are integrated and aligned with other stakeholder workflows.
  • Provide monthly and quarterly updates to market and executive leadership on clinical innovation performance

What will make you successful here:

  • The ability to work with operational data and present meaningful views of performance for a wide range of stakeholders
  • A track record of building meaningful relationships across a diverse group of clinical and non-clinical stakeholders and the ability to manage large-scale programming from concept through fruition
  • A high tolerance for ambiguity, a service orientation, and a high level of humility for successful assimilation in our highly collaborative, entrepreneurial culture
  • A talent for balancing critical thinking with hands-on execution
  • You have a strong sense of personal accountability for delivering individual and team results
  • Experience performing under pressure with a keen sense of urgency, attention to detail, and a commitment to doing what you say you will do
  • You demonstrate humility through your actions, relationships and communications with others

What you bring to VillageMD:

  • Bachelor’s Degree required
  • At least 3 years of relevant, progressive experience with clinical programs and innovation, including the ability to translate clinical innovations to improved patient outcomes
  • Experience working with clinical, operational, and financial data; operational in nature but with strong technical knowledge of systems and concepts and can liaison between data and operations
  • Proven reporting and program development experience including past experiences building cohesive process and supporting structure in a geographically dispersed, complex business structure
  • Desire to be hands-on with a track record of “rolling up your sleeves” to drive desired outcomes
  • Demonstrated organizational skills and the ability to effectively manage and pivot between competing priorities
  • Proven experience operating successfully within ambiguity; a results-oriented professional who can make sense of chaos to continually deliver desired results
  • A flexible mindset and personality; someone who can demonstrate the ability to think outside the box and formulate creative solutions
  • Excellent interpersonal communication, a high attention to detail, and critical problem-solving skills to garner credibility and develop strong relationships

At VillageMD, we see diversity and inclusion as a source of strength in transforming healthcare. We believe building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system. Individuals seeking employment at VillageMD are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • FlaskFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • Neo4jDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • TeradataDatabases

Location

We are in the heart of downtown Chicago - accessible to all trains and plenty of food/drink options nearby!

An Insider's view of VillageMD

What's the biggest problem your team is solving?

Aggregating disparate sets into one consumable interface is difficult. We constantly think about how to solve it faster and better while keeping it flexible and scalable.

Mario

Principal Software Engineer

What makes someone successful on your team?

It’s an individual’s willingness to get into the details, fully understand the current path to delivery, and think critically about the problems that face primary providers today that will make them successful at VillageMD.

Dave

Director, Product Development

What’s the vibe like in the office?

The office vibe is centered on holding our work to high standards while maintaining an environment focused on fun and collaboration. My coworkers and I will often be working on completely unrelated projects, but when we hit a roadblock we step back and ask each other for feedback and help. That’s usually when we find the best solutions.

Emily

Healthcare Informatics Analyst

What are VillageMD Perks + Benefits

VillageMD Benefits Overview

We offer competitive bonus, great benefits, generous PTO, strong parental leave policy, and 401k with a match. We are conveniently located near Metra and L trains, and offer commuter benefits. We offer schedule flexibility and work from home options. And, last but certainly not least: loads of snacks and fresh ground whole bean coffee!

Culture
Volunteer in local community
Partners with Nonprofits
Intracompany committees
Daily stand up
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Customized development tracks
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