Manager of Disaster Recovery

The ideal candidate is responsible for establishing and maintaining the framework for disaster recovery and driving the evolution and growth of the DR/BC program in addition to maintaining and improving ITSM operational governance metric dashboards.

As a critical part of the Service Management Office, this role is responsible for Disaster Recovery and Business Continuity duties as it relates to defining application service tiers and services levels. The DR/BC manager will build and maintain a structure for DR/BC capabilities, standard operating procedures and service definitions and will lead efforts to establish and mature a strong Disaster Recovery and Business Continuity capability.

Additionally this role determines the standard for ITSM service measurement and governance by establishing, maintaining and improving reporting dashboards. The DR/BC Manager has overall responsibility to design, deploy, monitor, and continuously improve

the reporting and governance capabilities of the Service Management Office and acts as an

escalation point for service governance issues. This role will work in partnership with the service managers and internal/external service providers, reporting to the Service Management Office Director.


    • B.S. Computer Science, Data Analytics or equivalent is REQUIRED
    • ITIL Certification is REQUIRED
    • 3-5 years’ experience in a disaster recovery / business continuity role
    • 3-5 years demonstrated experience in ITSM process governance
    • 5+ years’ of professional experience in technology operational areas
    • 5+ years’ of professional experience with global IT vendor landscape, services offered, and pricing and negotiations
    • 5+ years’ of professional experience in effectively managing multiple stakeholder relationships with customers and service providers
    • Experience implementing resilience program in a large technology enterprise
    • Excellent problem solving, negotiation and facilitation skills
    • Strong understanding of ITSM processes and tools
    • Business Acumen coupled with good technology understanding and awareness
    • Strong people management experience and a proven “challenge” mind-set
    • Process design expertise and process excellence focus
    • Experience working in an multi-vendor outsourced environment
    • Excellent communication and presentation skills
    • Familiarity with Agile work/project methodology


    • Defines, runs and matures business continuity critical service levels including such things and RPO, RTO, maximum tolerable down times, cost models and other critical definitions
    • Leads business partner alignment meetings and workshops to ensure consistent understanding of tier levels
    • Collaborates with business partners to accurately classify McDonald’s services and applications into each criticality tier level
    • Conduct business impact assessments and facilitate continuity planning
    • Defines and maintains clear Standard Operating Procedures, and process documentation to ensure accuracy and understanding in crisis situations
    • Assesses current DR strategies, impacts and risks including business, security, legal and IT perspectives
    • Ensures each business service and/or application has a DR/BC plan based on defined business criticality tier
    • Partners with Vendor Management office ensuring all service provider underpinning service agreements are in alignment with DR/BC definitions
    • Participates in DR tool requirement definitions and solution selection
    • Develops and maintains Disaster Recover / Business Continuity maturity roadmap
    • Defines, standardizes and governs the execution of Disaster Recovery and Business Continuity processes from end to end
    • Metrics / Governance
    • Defines and continually improve service management critical metrics for IT services
    • Works in conjunction with Vendor Management Office to establish service provider SLAs
    • Evaluate the efficiency of ITSM processes as it relates to KPIs, Metrics and SLAs to drive continual improvement
    • Owns the continued development and improvements of metric reporting for the Service Management Office
    • Monitors the performance of all internal and external service providers across all service management processes
    • Leads regular service provider governance review meetings, highlighting SLA performance gaps and opportunities for improvement across all ITSM processes
    • Drives increasingly higher service levels through continuous improvement initiatives and Integration across MCD Technology Areas and Technology Service Providers
    • Ensures that reports are produced timely and appropriately, distributed to the appropriate stakeholders, and utilized for continuous improvement

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    Technology we use

    • Engineering
    • Product
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      • JavaLanguages
      • JavascriptLanguages
      • SqlLanguages
      • SwiftLanguages
      • CustomLanguages
      • jQuery UILibraries
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      • AngularJSFrameworks
      • ASP.NETFrameworks
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      • SparkFrameworks
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      • TensorFlowFrameworks
      • CustomFrameworks
      • CassandraDatabases
      • HBaseDatabases
      • Microsoft SQL ServerDatabases
      • OracleDatabases
      • RedisDatabases
      • SQLiteDatabases
      • TeradataDatabases
      • CustomDatabases
      • CustomAnalytics
      • CustomDesign
      • Custom Management

    Location

    In the heart of the West Loop, a vibrant and rapidly growing tech neighborhood. Our new HQ is accessible by all forms of transportation.

    An Insider's view of McDonald's Technology

    What’s the vibe like in the office?

    The entrepreneurial spirit at McDonald’s is noticeable at all levels. People inspire; people are nimble; people are team-driven; people are focused on evolving and improving. When you walk around the space, you can feel the energy that comes from collaboration and problem-solving. I am motivated to push myself every day.

    Jen

    Product Manager, Global Mobile App

    What kinds of technical challenges do you and your team face?

    We are providing insights and real time event data for decision making and marketing activation at a scale very few other companies can compare to. We are moving from a 1 to many CRM strategy to a 1 to 1 contextual and personalized experience for our customers and are watching our data drive the direction of feature development within McDonald’s.

    Eric

    Sr. Manager, Digital Analytics

    What does career growth look like on your team?

    Working at a company of this Global scale has stretched my skills like never before. The sheer number and variety of customers using the product I work on every day is both challenging and exhilarating; developing my skillset in a way that would be hard to match elsewhere

    Jade

    Sr. Product Manager, Kiosk

    What's the biggest problem your team is solving?

    McDonald’s has a few consistent challenges that we’re always solving for - scale and flexibility are critical. Every piece of technology that we build has to be scalable to 30,000+ restaurants! The second challenge is flexibility –we need to provide a consistent and reliable experience, and every restaurant is unique!

    Whitney

    Product Capabilities and Innovation

    What are McDonald's Technology Perks + Benefits

    Culture
    Volunteer in local community
    Open office floor plan
    Health Insurance & Wellness Benefits
    Disability Insurance
    McDonald's provides both short and long term disability benefits at no cost to you.
    Dental Benefits
    McDonald’s Dental Plans allows you to see the dentist of your choice and provides coverage for preventive, basic, major and orthodontic care at 100%.
    Vision Benefits
    McDonald's Vision Plan provides eye exam coverage and benefits that reduce your costs for prescription eyewear, contact lenses and laser vision correction.
    Health Insurance Benefits
    McDonald’s offers medical plan options to help pay for the cost of health care when you need it. During enrollment, you can sign up for the insurance and pick which plan is best for you.
    Life Insurance
    McDonald’s automatically gives you basic life, dependent life, accidental death and dismemberment (AD&D) and Business Travel Accident Insurance (BTA) at no cost to you.
    Onsite Gym
    We have an 8000 square foot gym on our 9th floor with best-in-class equipment, classes, personal training, and magnificent views of the city!
    Retirement & Stock Options Benefits
    401(K) Matching
    Once you’re eligible for the company match, McDonald’s will match your contributions with $1 for each $1 you contribute up to a maximum of 6% of your annual pay, up to IRS limits.
    Performance Bonus
    Match charitable contributions
    McDonald’s Matching Gifts Program encourages employee support of not-for-profit organizations. Under this program, McDonald’s gives $1 for every $1 you contribute, up to $5,000 a year.
    Child Care & Parental Leave Benefits
    Child Care Benefits
    McDonald’s has agreements for employee child care discounts to help you with the cost of child care while you work.
    Generous Parental Leave
    McDonald’s provides four types of Parental Leave, and you may be eligible for one or more of the types of leave listed: Paid Parental Leave, Maternity Leave, Adoption Leave, Unpaid Parental Leave.
    Flexible Work Schedule
    McDonald's provides employees with a flexible work schedule that includes Summer hours, Core hours, Compressed week, Flexible start and end times.
    Family Medical Leave
    The Family and Medical Leave Act (FMLA) and certain state laws allow you to take unpaid leave to care for yourself and your qualified family members, as long as you are eligible.
    Adoption Assistance
    McDonald’s Adoption Assistance Program helps with the costs of adopting a child. The child must be under age 18 and not related to you by blood or marriage.
    Vacation & Time Off Benefits
    Generous PTO
    McDonald's employees receive between 15 and 25 days per year of paid time off based on years of service.
    Sabbatical
    Eligible employees get 40 days of paid sabbatical after their first 10 years of working at McDonald's
    Paid Holidays
    Paid Sick Days
    McDonald's employees receive 100 hours per year of paid sick leave.
    Perks & Discounts
    Casual Dress
    Commuter Benefits
    Happy Hours
    Happy hours are hosted on Thursdays in the summer, and twice a month on Thursdays during the remainder of the year.
    Parking
    McDonald's offers employees paid on-site garage parking.
    Professional Development Benefits
    Job Training & Conferences
    Tuition Reimbursement
    Diversity Program
    Continuing Education stipend
    Paid industry certifications
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