About The Opportunity

Grubhub is dedicated to connecting hungry diners with our wide network of restaurants across the country. Our innovative technology, easy-to-use platforms and streamlined delivery capabilities make us an industry leader today, and in the future of online food ordering. 

We strive to create a workplace that reflects the diversity of our customers and the communities we serve. When you join our team, you become part of a community that works together to innovate, solve problems, take risks, grow, work hard and have a ton of fun in the process!

Why Work For Us

We have a fast-paced environment and that is what our teams thrive on. Grubhub believes in empowering people and offering opportunities for development, as well as professional growth.  We value strong, positive relationships in all areas: with each other, our customers and our greater community.  Want to be a part of a team of diverse collaborators in an authentically fun culture?  If so, we want to talk to you - and hear what’s your favorite restaurant for food delivery!

Our Driver Network Operations Team is looking for a strong leader to join us. The Manager, Enterprise and Launch is a results-oriented, operations-focused leader that practices effective prioritization together with goal setting and strong people management skills.  

As the Manager, Enterprise and Launch, you will lead our Launch and Enterprise Market’s Driver Network Operations, which is focused on our newest and growth oriented markets!  For this exciting and meaningful role we are looking for a data-driven leader who moves fast and gets things done. To succeed in this role, you must leverage your exceptional leadership skills to elevate your team by developing and coaching them for success. You will lead by example through providing excellent driver partner experience, demonstrating accountability, developing expertise and operating at the highest levels of professionalism when interacting with drivers and cross-functional team

Some Challenges You’ll Tackle

• Lead, Manage, and Hold Accountable Team Leads, Sr. Specialists, and Specialists while providing ongoing coaching and support to achieve organization goals.
• Set monthly recruitment goals for Driver Recruiting teams and analyze data surrounding success of the recruitment funnel.
• Create, implement and iterate launch playbook in order to improve service levels and success of market launches and growth.
• Test funnel and onboarding experience improvements that could be used in marketplace markets if proven out.
• Design and implementDNO Market Launch Plans through partnership with cross-functional stakeholders.  Create a Go/NoGo Checklist.
• Monitor launch market driver network health for 8 weeks following launch. (Income, retention, Market Level Service Metrics, TUPO, Throughput)
• Lead Retro efforts after all launches providing insights and areas for improvement to Sr. Leadership and cross-functional partners.
• Work with Manager for Driver Education on developing learning plans that help improve driver efficiency post launch.
• Create feedback loops for drivers in launch markets to understand their experience and improve our communication and support.

You Should Have

• 5 years of experience in a fast-paced operational focused environment with metric accountability and project management.
• Bachelor’s Degree in Business Management or related field of study OR comparable military or professional experience.
• 2+ years of management experience (preferably in retail or hospitality) demonstrating effective leadership and people management skills, with proven ability to effectively develop, coach and motivate employees.
• Strong analytical skills to collect and interpret data to solve problems
• The ability to plan strategically, create long term goals and establish plans to reach them
• Outstanding verbal and written communication skills, ability to coach others on improving communication skills.
• Strong organizational and time management skills, ability to coach others on improving organizational skills
• Passion to grow as a Manager. Open to new ideas and feedback. Constantly looking to improve your skills.
• Zendesk knowledge and/or other CRM systems preferred.

And Of Course, Perks!

• Flexible PTO. Grubhub employees are provided a generous amount of time to recharge their batteries. 
• Health and Wellness. We provide programs that support your overall well-being such as generous medical benefits, employee network groups, company-wide fitness challenges, and a comfortable and casual workplace! We also support our parents by offering 8 weeks of paid parent bonding time, a 4-week returnship program, and 6-8 weeks paid medical leave.
• Learning and Career Growth. Your personal and professional development is a priority at Grubhub. From day one, we empower you to lead and be an active participant in your career growth.  We provide continuous learning opportunities, training, and coaching and mentorship programs.  
• MealPerks. Who’s ready for some lunch? We provide our employees with a weekly Grubhub credit  to enjoy and support local restaurants. We also offer company-wide meals several times a year to bring our Grubhub family together.
• Fun. Every Grubhub office has an employee-led Culture Crew that connects people through fun, meaningful events and initiatives. Some of our popular past events include: Wing-eating contests, Grubtoberfest, 5k Runs, Bring Your Child to Work Day, regular happy hours, and more!
• Social Impact. We believe in the importance of serving the communities that support our business. In addition, employees are given paid time off each year to support the causes that are important to them. 

Grubhub is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: DOL Poster. If you are applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.