Job Description

As a Business Analyst, you will utilize your Lease Administration/Management/Accounting experience to gather, analyze and document user requirements and processes while offering solutions to automate processing or improve existing business processes. Key responsibilities of the Business Analyst role will include the following:

                

• 3+ years of business and technical experience, designing and implementing customer and internally facing solutions.
• Strong understanding and command of SDLC methodologies.
• Strong ability to learn new business processes, specifically lease administration, lease accounting and payments to landlords
• Assist with the development of project deliverable by reviewing the lease process and system 
• Minimum 3-5 years application support and solution development experience.

 Desired skills & experience


 

• mso-fareast-font-family:"Times New Roman"">Strong background in application support and/or TRIRIGA Certified is a preferred.
• mso-fareast-font-family:"Times New Roman"">Break/fix incident experience
  
  is a plus.
• mso-fareast-font-family:"Times New Roman"">2-3 years’ experience in the
  
  Integrated Workplace Management Systems (IWMS) industry.
• mso-fareast-font-family:"Times New Roman"">Provide domain expertise around
  
  a specific area of system architecture and software development with a
  
  focus on real estate and facilities management systems preferred.
• mso-fareast-font-family:"Times New Roman"">2-3 years of experience working
  
  with web-based applications such as TRIRIGA.

Responsibilities

• Serve as the point of contact for all end-user incident reports. Review all incidents, assign to the appropriate resource, estimate completion dates and provide recommendations for permanent solutions.
• Provide key functional and technical solutions within a matrixed team of employees and service providers responsible for Application Maintenance, Application Enhancements, and Quality Assurance.
• Manage end-user expectations by collaborating on functional requirements/design, develop enhancement estimates, clearly communicate delivery dates and deliver based on agreed schedules.
• In collaboration with other Solution Delivery management and staff, serve as the dedicated application maintenance staff responsible for post-implementation solutions developed by implementation teams. Ensure solutions developed by implementation are clearly understood and documented.
• Provide reports and dashboards to track service provider CPI/KPIs. Provide timely CPI/KPI reviews to the Director – Operational Excellence, including expected and actual CPI/KPI breaches.
• Participate in weekly incident and enhancement review meetings to ensure priority alignment
• Provide inputs and execute on departmental goals and objectives determined by the Director - Operational Excellence.
• Build effective relationships with business partners through effective communication and collaboration.
• Actively promote a business focused approach throughout Technology Services.
• Participate in professional development activities. Research and analyze industry trends and maintain knowledge of emerging technologies. Participate in user groups to facilitate knowledge sharing.

Minimum Requirements

• 5+ years working within a team dedicated to global application support, including end-user management and issue resolution
• 5+ years of partnering with business partners to learn new processes, understand processes end-to-end and author application functional designs
• Partner with MCD Application Development and Maintenance (ADM) suppliers to create application technical designs
• Ability to forecast time and effort required for fixes and enhancements
• Experience contributing into application testing efforts to support the implementation of information technology solutions; demonstrated ability to develop a testing strategy, execute testing strategy, plan & coordinate testing cycles, and monitor testing standards.
• Advanced experience leading application support efforts; demonstrated ability to lead Level 2 Support activities, escalations to Level 3, 3rd party vendor support coordination, and provide transition support for routine operations to Level 1 support personnel.
• Advanced experience with the software development lifecycle (SDLC); develop high quality work products in accordance with the SDLC for applications
• Strong business relationship management skills and propensity to deeply understand your business partners function and their role at McDonald’s
• Vendor management for Application Development and Maintenance (ADM) suppliers, System Integrators and software providers
• Robust understanding and experience with Sarbanes Oxley compliance
• Proven communication skills (presentation, listening, written); advanced ability to present to large and small audiences; possesses open, active listening skills; advanced ability to write clear, succinct, structured documents and messages.
• Ability to build rapport and maintain effective relationships
• Solid people management skills; demonstrated ability to establish and maintain team relationships, develop programs to improve professional development, empower team, respond to personal and professional needs and plan and execute user training.

Great pluses:

• Lease administration/Lease accounting process back-ground
• IBM/TRIRIGA implementation or development background
• Experience with agile methodologies
• ITIL Certified