Manager, Operations - Groupon Goods

| Chicago

Groupon is seeking a Manager, Operations to own key elements of our merchandising strategy for Groupon Goods. Goods is our retail arm dedicated to featuring great deals on great products. You will be using Groupon's user generated content (primarily ratings and reviews) to improve the quality of our assortment in order to increase customer satisfaction, reduce returns, and improve profitability. You will get to build a content pipeline (images, snappy deal content, etc) to better educate our customers about the products we sell prior to purchase. You'll figure out content we need to have and develop and execute a plan to source that content. You'll be looking for any and all ways to improve conversion and make our customers more confident in the Groupon experience.

This role will work closely with Groupon's merchandising and product and tech teams. You'll need to sell your vision to key partners to get them on board. You will blend high level critical thinking with in the details execution to get things done.

Responsibilities:

  • Develop a structured approach to analyzing large amounts of data in order to identify trends in customer ratings and reviews and dig into key sources of customer dissatisfaction
  • Identify and prioritize strategic, operational or engineering opportunities related to ratings & reviews and product quality. Gain buy-in from key partners, including tech/product, and run projects to completion
  • Manage Groupon reviews on third party websites; partner with customer service to craft a pipeline for customer concerns
  • Partner closely with the merchandising team to develop data-backed strategies to boost conversion, improve quality, and build the bottom line
  • Identify key gaps in product content and create guidelines for the Groupon vendor community to follow
  • Work closely with Groupon tech and operations teams, as well as with vendor partners and 3rd party sources, to source high quality content and build a pipeline to Groupon Goods
  • Work with tech and data science to improve Groupon's algorithm that serves up the right product to the right customer at the right time - find opportunities backed by data and test to see what works
  • Coordinate cross functionally across merchandising, product management, engineering and operations
  • Manage 1 direct report

Experience / Requirements:

  • Bachelor's degree and 6+ years experience in an analytically rigorous role; Master’s degree / MBA preferred
  • Deeply analytical - you like to roll up your sleeves and dig in
  • Prior experience handling complex projects with multiple partners from idea stage through implementation
  • Comfort with ambiguity, ability to cut through noise to see opportunity
  • Strong Excel skills required, SQL and Tableau experience preferred
  • Prior experience in ecommerce a plus

Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime. We’re enabling real-time commerce across an expanding range of categories including local businesses, travel destinations, consumer products, and live or lively events. At the same time, we are providing advertising options and tools that merchants can use to grow and manage their businesses. Culturally, we believe that great people make great companies and that starting with the customer and working backward moves us forward. Community matters to us on an internal, local and global scale—it’s fundamental to our company’s growth and to the well-being of the world at large. We also value self-awareness, candor, lunch and WiFi. If we match with you, please apply to join us.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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Location

Our headquarters is nestled alongside the Chicago River in the bustling River North neighborhood, close to both blue and brown line CTA trains.
600 W. Chicago Ave Suite 400, Chicago, IL 60654

Insider's spotlight

How would you describe the company’s work-life balance?

Groupon provides an environment where I can strive for maximum work-life effectiveness, room for growth, and there is always something new to do. I enjoy spending lots of time at work because I love what I do; the hours are not burdensome, Groupon fits me. I define success in my own terms & Groupon provides us with the flexibility to be successful.

Milan

Senior Manager of Operations

What kinds of technical challenges do you and your team face?

We are working on arriving at the optimal attribution models across different areas of our business. For example, the attribution of a purchase to a specific experience — a home page feature, an email, a push notification — likely has a different window of time where we can reasonably say a specific purchase is a result of a specific experience.

Kristi

Data Scientist

How has your career grown since starting at the company?

Here at Groupon, what you do matters. I got my start at Groupon as an intern and have had the opportunity in the past (almost) 5 years to build out a global volunteer program that has engaged over 5,000 employees in over 63,000 hours of service supporting the work of close to 650 nonprofit organizations.

Alicia

Program Manager, Employee & Community Engagement

Recently, we committed to having 100% of our job descriptions reviewed for gender balance by the end of 2018. Also for 2018, work will continue with our Employee Resource Groups, who play a pivotal part in the attraction and selection of diverse top talent, and themselves can be developed and promoted into company leaders.

Carlos

Head of Diversity Recruitment

What are Groupon Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Recreational Clubs

Additional Perks + Benefits

Fitness benefits. Free office shuttles. Paid parental and family leave. Comprehensive sales training program. Sense of joy. Onsite cafes. Unlimited Routine Time Off (RTO). Flexible spending accounts. Life & AD&D insurance. 401(k). Disability coverage.

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