Manager, Quality Control at Epsilon

| Chicago
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Company Description
Job Description
Company Description
Positioned at Publicis Groupe's core, Epsilon is a leader in interaction management, empowering brands to transform ordinary customer experiences into meaningful, human experiences. Through a connected suite of products and services, Epsilon combines leading-edge identity management, industrial strength data and technology expertise with big brand acumen gained over five decades working with the industry's top brands. Our human-powered, data-led marketing delivers unmatched depth, breadth and scale to help brands turn meaningful human interactions into exceptional business outcomes.
Job Description
The Quality Assurance (QA) Manager is responsible for leading the quality assurance process and maintaining a quality system for ensuring that all print/mail products meet consistent quality and delivery standards and customer expectations. This includes implementing quality control checks, inspecting products at various stages and documenting and reporting on all non-conformances and production/delivery issues.
The QA Manager is responsible for training and developing a staff to recognize defects and imperfections at all stages of the manufacturing and packaging process to uphold consistent quality/delivery standards. They observe production processes to identify the causes of common types of mistakes or defects. They research ways to limit human error within the production process, identify and quantify waste & downtime and utilize root cause analysis tools & methods for driving continuous improvement.
Essential Functions
  • Develops, implements, and manages QC processes to ensure that print/mail products meet required specifications for quality and mailability
  • Works proactively with data center & creative teams to ensure continuous improvement, root cause analysis and optimal production solutions for new and existing products & clients
  • Manage postal requirements and ensure compliance to USPS regulations using Mailer Scorecard
  • Attend QC checks at vendor facilities
  • Hire and train quality assurance staff
  • Oversee the daily workflow and schedules of the QC Team
  • Monitor and audit USPS Mailer Scorecard
  • Selects, develops, and evaluates personnel ensuring efficient operation of the function
  • Able to manage career paths by coaching and mentoring direct reports
  • Holds associates accountable for their work by setting expectations, achieving commitments, providing feedback, and evaluating effectiveness
  • Provide technical leadership in the organization
  • Provides direction to individual contributors

Knowledge and Skills
  • Knowledge of the print production process and agency workflow
  • Knowledge of postal regulations a must, knowledge of Mailer Scorecard, and seamless acceptance rules needed
  • Strong attention to detail and operational workflow dynamics to effectively track and analyze QC reports and implement process changes
  • Able to multi-task and utilize resources to execute tasks within a deadline-oriented environment
  • Excellent communication and organization skills
  • Commitment to continuous process improvement initiatives and able to solve problems creatively
  • Highly motivated and high level of initiative; inspires confidence to work independently and in support of department goals and business objectives
  • Able to build relationships and work across a multi-product line organization
  • Strong analytics and computer skills (MS Excel, Word, PowerPoint, Project, Visio)
  • Able to communicate effectively, upwards and downwards within the organizational structure
  • Able to solve complex problems and issues
  • Familiarity with quality standards and processes
  • Communication skills to convey information in reports, meetings, and status reports
  • Knowledge of the product to perform accurate quality control
  • Attention to detail
  • Analysis, critical-thinking and problem-solving skills to review systems, find flaws and present solutions to those flaws
  • Interpersonal skills
  • Ability to handle stress
  • Ability to operate under deadlines while still meeting standards

Duties and Responsibilities
  • Manage all quality assurance components and resources to ensure all work is completed flawlessly and on time
  • Manage a team of Quality Assurance staff
  • Perform work quality assessments and feedback, to ensure highest quality standards
  • Find solutions for any quality issues on projects that may come up
  • Work with internal and external teams to ensure all work functions are performed as per requirements
  • Maintain deadlines and quality as per service-level-agreements and standards
  • Support development of new products and formats
  • Maintain and organize resources such as USPS quality tools, grids, and training to assure quality standards are met
  • Assumes responsibility for establishing and maintaining effective working relationships and coordination with leadership & cross functional teams
  • Assists and supports cross functional teams, as needed
  • Keeps management informed of area activities and of any significant problems
  • Attends and participates in meetings as required
  • Implement methods to inspect, test and evaluate print products and production equipment
  • Ensure that print & mail products adhere to quality standards
  • Prepare reports by collecting, analyzing, and summarizing data
  • Work according to deadlines for the delivery of products
  • Train production line staff in production practices and quality assessment
  • Track products through the manufacturing process to guarantee that each part of the process is correct
  • Perform detailed inspections of final products so the products are up to industry and company standards
  • Eliminate products that are not up to standards and finding the reasons for product problems

Technical Requirements:
  • Digital Print experience
  • Microsoft Office Suite a plus

Preferred Qualifications:
  • Minimum of 10 years of print work (production) and quality experience
  • Excellent understanding of QA processes, print processes, color management, proofing and press checking
  • Excellent verbal and written communication skills

Experience:
  • Minimum of ten years' experience in a related field
  • Previous leadership/management experience required

Education:
  • Associate's or Bachelor's degree preferred

Qualifications
Additional Information
When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services.
Thanks to the work of every employee, Epsilon products and services have been recognized as industry-leading by the Forrester Wave™. We process more than 500 billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. And our CORE ID® is the industry's most accurate, stable and scalable identity solution that helps brands recognize and reach 200M+ U.S. consumers in a privacy-safe way.
Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. For more information, visit epsilon.com
Great People Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.
Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.
Epsilon will provide accommodations to applicants needing accommodations to complete the application process.
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Technology we use

  • Engineering
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Location

101 N Wacker Drive, Chicago, IL 60606

An Insider's view of Epsilon

What's something quirky about your company?

We have a company band, made up of anywhere from 30 to 40 employees at a given time. The band has a large following and performs at charity events around Chicago. They also perform a full set at Epsilon’s holiday party each year at the House of Blues. My jaw hit the floor when I saw my peers up on stage rocking out.

Paul

Associate Automation & Infrastructure Engineer

How do you collaborate with other teams in the company?

We collaborate through storytelling. It’s not ‘how’ we build it, but rather ‘why’ we build it. We need to tell stakeholders a story about a consumer pain point, solving it in a differentiated manner and the larger vision. Then, collaboration occurs as we incorporate feedback and have a motivated team building towards a shared vision.

Matt

VP, Product Management:

How would you describe the company’s work-life balance?

Conversant has a very good work-life balance, including unlimited PTO. As a young adult, traveling around the world is one my top priorities and working with a company that aligns with that is a huge plus. I have had the flexibility to visit 7 countries. That flexibility is one of many things that has kept me at Conversant for five years.

Alba

Team Lead, Engineering

What are Epsilon Perks + Benefits

Epsilon Benefits Overview

At Epsilon, we offer benefits and perks that enable our associates to thrive and foster a culture of innovation.

Culture
Volunteer in local community
Epsilon participates in local community activities such as the Greater Chicago Food Depository, Off the Street Club, Chicago Cares Serve-A-Thon, Habitat for Humanity and Ronald McDonald House.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Epsilon has a Social Committee that organizes social, charitable and sports activities.
Daily sync
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Epsilon team fitness initiatives include intramural softball, volleyball and soccer.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Epsilon provides back-up care benefits.
Flexible Work Schedule
What matters is what you achieve, not how many hours you clock. So take time off to enjoy your family and friends when you need it.
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Epsilon hosts an annual summer boat party on Lake Michigan and a holiday party at the House of Blues, where our employee-run band performs the live entertainment all night.
Game Room
Happy Hours
Happy hours are hosted at team's discretion.
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Epsilon offers employees professional development opportunities like on-site training courses and the ability to attend job-related conferences and seminars.
Tuition Reimbursement
Lunch and learns
Epsilon hosts lunch and learn meetings on occasion.
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program and career mentoring.
Time allotted for learning
Epsilon encourages employees to complete 48 hours of professional development training per year.
Online course subscriptions available

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