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Manager of Strategy and Operations

| Chicago

 

You can play a crucial role in this Fortune 1000's company ability to drive revenue and profit.

 

Groupon’s mission is to become the daily habit in local commerce and fulfill our purpose of building strong communities through thriving small businesses by connecting people to a vibrant, global marketplace for local services, experiences and goods. In the process, we’re positively impacting the lives of millions of customers and merchants globally. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. If you want to take more ownership of your career, then you're ready to be part of Groupon.

 

Our Marketing team takes our diverse businesses to market - positioning our brands with consumers, translating that to engaging marketing actions, delivering an excellent experience that connects them to our merchants and in turn drives business growth.

 

As the Manager of Strategy and Operations, you'll take on some of the biggest business challenges for our North American Marketing team. In this role, you will have the opportunity to make a huge impact on the business in a highly visible role on the marketing team. You'll spend your time analyzing data, pulling insights out of the analytics, and using those insights to craft strategies that you and the team can execute across the organization. You'll focus on driving initiatives from ideation to operational execution, and take end-to-end ownership of some of our company’s biggest strategic initiatives. Thinking of running your own business or becoming a GM of a large business group down the road? This is the role that prepares you for it.

 

We need someone who is not just incredibly smart, but also great with people - this candidate will be leading cross-functional programs across a wide variety of teams and levels of experience. We also need this person to be able to frequently interact with senior leadership, from presenting analysis to leading discussions about strategic direction recommendations to reporting on business performance.

 

We're a "best of both worlds" kind of company. We're big enough to have resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact. We're curious, fun, a little intense, and kind of obsessed with helping local businesses thrive. Does that sound like a compelling place to work?

 

You’ll spend time on the following:

  • Partnering with the Senior Manager of Planning & Strategy and VP NA Marketing to develop and drive execution of the North America Marketing Strategy, to support Groupon Strategy and attainment of financial and strategic goals

  • Collaborating to manage execution across Brand, Platform, Push, Lifecycle, GTM, External, Offline, Market Research, Product and Vertical Teams

  • Acting as a key thought partner, brainstorming and identifying solutions to challenges with key NA Marketing Leaders

  • Owning high impact cross channel / vertical initiatives to drive attainment of goals ranging from GP to Net Adds to People Targets to SG&A

  • Managing processes to build NA Marketing operating plans

  • Building and designing operating models for key interface points within the NA Marketing team

 

We’re excited about you if you have:

  • Bachelor's degree in Business, Management, Economics, or similar. MBA preferred.

  • 6+ years of business analytics experience, preferably in management consulting or e-commerce

  • 3+ years of consulting or banking background

  • You thrive working on multiple projects with cross-functional teams in a rapidly changing environment

  • You're a creative problem solver who thinks strategically to identify problems and recommend effective plans of action

  • You work independently, take initiative, and remain flexible in an ever-changing environment

  • You're able to convey complex information to a broad audience both in person and via keyboard

  • You have experience navigating business organizations, managing and negotiating optimal solutions across all parties

  • You have strong communication skills, both written and verbal

 

Competencies:

  • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations with ease

  • Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can easily handle risk and uncertainty

  • Organizational Agility: Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network

Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime. We’re enabling real-time commerce across an expanding range of categories including local businesses, travel destinations, consumer products, and live or lively events. At the same time, we are providing advertising options and tools that merchants can use to grow and manage their businesses. Culturally, we believe that great people make great companies and that starting with the customer and working backward moves us forward. Community matters to us on an internal, local and global scale—it’s fundamental to our company’s growth and to the well-being of the world at large. We also value self-awareness, candor, lunch and WiFi. If we match with you, please apply to join us.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • FluxLibraries
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • AccessDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • TeradataDatabases
    • IllustratorDesign
    • PhotoshopDesign
    • BasecampManagement
    • JIRAManagement
    • SalesforceCRM

Location

Our headquarters is nestled alongside the Chicago River in the bustling River North neighborhood, close to both blue and brown line CTA trains.

An Insider's view of Groupon

How would you describe the company’s work-life balance?

Groupon provides an environment where I can strive for maximum work-life effectiveness, room for growth, and there is always something new to do. I enjoy spending lots of time at work because I love what I do; the hours are not burdensome, Groupon fits me. I define success in my own terms & Groupon provides us with the flexibility to be successful.

Milan

Senior Manager of Operations

What kinds of technical challenges do you and your team face?

We are working on arriving at the optimal attribution models across different areas of our business. For example, the attribution of a purchase to a specific experience — a home page feature, an email, a push notification — likely has a different window of time where we can reasonably say a specific purchase is a result of a specific experience.

Kristi

Data Scientist

How has your career grown since starting at the company?

Here at Groupon, what you do matters. I got my start at Groupon as an intern and have had the opportunity in the past (almost) 5 years to build out a global volunteer program that has engaged over 5,000 employees in over 63,000 hours of service supporting the work of close to 650 nonprofit organizations.

Alicia

Program Manager, Employee & Community Engagement

What projects are you most excited about?

Recently, we committed to having 100% of our job descriptions reviewed for gender balance by the end of 2018. Also for 2018, work will continue with our Employee Resource Groups, who play a pivotal part in the attraction and selection of diverse top talent, and themselves can be developed and promoted into company leaders.

Carlos

Head of Diversity Recruitment

What are Groupon Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Recreational Clubs

Additional Perks + Benefits

Fitness benefits. Free office shuttles. Paid parental and family leave. Comprehensive sales training program. Sense of joy. Onsite cafes. Unlimited Routine Time Off (RTO). Flexible spending accounts. Life & AD&D insurance. 401(k). Disability coverage.

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