Are you ready to help evolve our merchant journey for the future, and love working in a fast-paced, forward-thinking environment?

Groupon’s mission is to become the daily habit in local commerce and fulfill our purpose of building strong communities through thriving small businesses by connecting people to a vibrant, global marketplace for local services, experiences and goods. In the process, we’re positively impacting the lives of millions of customers and merchants globally. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. If you want to take more ownership of your career, then you're ready to be part of Groupon.

The Senior Manager, Merchant Experience will carry out an essential role on the Merchant Success team under the broader Global Operations organization. This Senior Manager will drive the strategy and implementation to improve the end-to-end merchant lifecycle experience across all of the Operations touch points. In this role, you will be responsible for developing the path for the ideal merchant experience which drives greater satisfaction, improved engagement, reduces churn and enhances lifetime value for every merchant. The Senior Manager, Merchant Experience will report to the Director of Merchant Success and will work collaboratively across many departments overseeing programs that will involve Sales, Operations, Learning & Development, QA, Business Operations, Legal and many others.

​We're a "best of both worlds" kind of company. We're big enough to have resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact. We're curious, fun, a little intense, and kind of obsessed with helping local businesses thrive. Does that sound like a compelling place to work?

Responsibilities

• Drive the strategy and execution of merchant lifecycle programs and initiatives that will ultimately result in the improvement to merchant satisfaction and lifetime value

• Partner successfully with multiple departments within Groupon to deliver a more seamless and simplified campaign management process for the merchant

• Leverage internal/external insights, benchmarks and trends to help identify & rationalize areas of focus.

• Develop critical measures of success to track, monitor and communicate progress

• Intuitively interpret data and trends to help inform the direction, priority and sometimes realignment of critical objectives

• Develop and continuously improve the merchant journey management framework

• Consistently plan, implement and manage large scale key initiatives

• Work cohesively with Technology and Operations to optimize merchant platforms and applications

Qualifications

• Good knowledge and handling of project and program management methodology and techniques

• 7+ years of applicable management experience

• Strong leadership and management skills

• Great communication skills

• The ability to find innovative ways to resolve problems.

• Passion for management and strategy (Voice of the merchant)