Provide premium software support and services to Ensono mainframe clients as they relate to Mainframe MQ systems.
 

Job Description

What you will do:

•         Fulfill customer service orders (CSOs) for mainframe z/OS and distributed customers in a timely manner as they pertain to IBM MQ and related OEM software products.

•         Provide primary support for reported problems related to IBM MQ and related OEM software products.

•         Provide support on a 24 x 7 x 365 basis and in multiple time zones.

•         Follow procedures for installing OEM software products efficiently and according to best practices and Ensono standards (for productivity/scalability purposes).

•         Provide key support for customer migration services (new customer transitions) as they pertain to IBM MQ and related OEM software products.

•         Assist the assigned project manager in the migration of newly acquired customers such that all technical hurdles are addressed in a timely manner and do not impede the expected progress of the transition nor the targeted migration date.

•         In joint cooperation with the Disaster Recovery Services, successfully execute tasks associated with any given customer’s disaster recovery plans.

•         Adhere to a schedule that efficiently manages resources and allows timely implementations.

•         Follow ITSM change control procedures

What you will need:

•         Bachelor’s degree required and/or equivalent work experience. 

•         10+ years’ experience on the Series (mainframe) platform including “hands-on” technical experience (installation and maintenance of products) related to IBM MQ 

• 5+ years’ experience in IBM MQ distributed environment including "hands-on" technical experience (installation and maintenance of products)  related to IBM MQ distributed.

•         Thorough working knowledge of the capabilities and use of IBM MQ installation and tailoring of IBM MQ

•         Thorough working knowledge and experience with the use of IBM’s SMP/E. 

•         Strong analytical skills and understanding of MQ concepts, configuration, and tailoring.

•         Thorough working knowledge of products used to monitor the performance of MQ queues.

•         Self-motivated and able to work independently. 

•         Must be able to multi-task and work under short deadlines and in high- pressure situations.

•         Excellent communication skills (written, verbal and presentations)

• Ability to work as part of a team, as well as independently.

• IBM Integration Bus (IIB) / Message Broker experience a plus.

Location and Standard Working Hours:

·       Location: DG/Conway, US

·       Shift: 8 am to 5 pm, Local time

On-call, overtime and scheduled weekend work required.