National COO | Village Medical

| Chicago

VillageMD, a leading national provider of primary care, and Walgreens have forged a collaboration to offer a transformative primary care experience. Branded Village Medical, these state-of-the-art primary care clinics will provide comprehensive primary care services, integrated tightly with pharmacists, nurses and social workers to meet the full suite of patient needs in their communities and neighborhoods. In addition to neighborhood clinics co-located with Walgreens, Village Medical is also growing rapidly at traditional primary care locations as groups of primary care physicians join the Village Medical Group. To support this nation-wide growth, we are looking for a Chief Operating Officer who is passionate about solving business problems and supporting team execution. Driven by a strong belief in a primary care led healthcare model, the COO will have direct oversight and accountability for all Village Medical operations and performance from initiation through maturation. This individual will enjoy oscillating between business strategy and operational execution and will bring both deep content knowledge and demonstrated results partnering with physicians to execute under value-based reimbursement structures. This position will require the individual to demonstrate collaboration across the executive leadership team and a diverse market stakeholder base to drive operational efficiency and performance while building a continuously scalable organization.

The ideal candidate will demonstrate a proven ability to partner successfully with physicians in driving large-scale transformation efforts. This person will bring a strong track record of leadership including the ability to achieve results with and through others. Well-developed interpersonal skills and a high degree of emotional intelligence and flexibility will be integral to success in this role. Ability to navigate within ambiguity, a service orientation, and a high level of humility are all requirements for successful assimilation into our highly collaborative, entrepreneurial culture. This role will be dynamic and evolving in nature as Village Medical continues to expand into new geographies.

While this leadership role will be dynamic in nature, specific responsibilities will include:

  • End accountability for Village Medical operational performance across all markets
  • Ownership of existing and future market P&L revenue and income targets as measured by:
    • Achievement of physician and clinic growth goals
    • Execution on clinical outcomes across all value-based payer contracts
  • Developing and sustaining a differentiated consumer experience across all Village Medical care sites, including virtual care
  • Engaging with and enhancing relationships with local market providers and physician leadership; contributing to continued market growth and penetration
  • Continuous coaching and development of staff into the Village Medical clinical model of care
  • Assessing organizational design to optimize market support and performance
  • Supporting sales efforts and expediting speed to value in the initiation of new geographic market partnerships
  • Engaging with product development team to operationalize and execute on critical clinical initiatives to support better patient care
  • Identifying areas for improvement and driving change initiatives to completion to improve overall operations and financial outcomes

What will make you successful here?

  • High emotional intelligence, the ability to forge meaningful relationships, and success navigating diverse stakeholder groups
  • A keen sense of personal accountability for delivering individual and team results
  • Experience performing under pressure with a sense of urgency, attention to detail, and a commitment to doing what you say you will do
  • Demonstrated success leading operations of an early stage, high growth organization
  • Prior experience building and managing a large physician group or network with a preferred emphasis on primary care
  • Previously worked and managed across a geographically dispersed organization including oversight for multiple geographic markets
  • A core belief in a primary care led model
  • Comfortable being a hands-on leader with a track record of “rolling up your sleeves” to drive desired outcomes
  • Willingness to dive into data despite experience level

What you bring to VillageMD:

  • Demonstrated experience leading and scaling multi-market physician practice operations during periods of rapid growth
  • History of performing in at-risk contracts preferred
  • Strong track record of fostering physician engagement
  • Ability to lead across a matrixed structure with local market presidents and operators
  • Experience building strong cross-functional teams across multiple geographies and leading through influence
  • A metric-driven leader with a history of consistently delivering on- or above-plan performance
  • Ability to create common operational processes across diverse geographies
  • Strong knowledge of professional revenue cycle operations
  • A hands-on leader with a player-coach mentality that is willing and able to provide “in the weeds” assistance to local teams
  • A visionary leader who is ready to define a new category of primary care
  • Extensive experience in healthcare administration with a proven track record of successfully leading medical group practices and launching de novo clinics
  • Thorough understanding of the healthcare environment and specific knowledge of physician practice management
  • Comfort with launching and leading large-scale operations while driving transformation and change management initiatives
  • Ability to quickly gain credibility and establish the required relationships to influence and generate results; can quickly influence market partners to take action
  • A natural comfort getting into the details of operations to drive execution, along with the ability to quickly pivot between strategy and operations
  • Comprehensive knowledge and understanding of healthcare financial and operational data and reporting as well as healthcare technology
  • Demonstrated experience driving results in a high-growth enterprise 
  • Bachelor’s Degree required

At VillageMD, we see diversity and inclusion as a source of strength in transforming healthcare. We believe building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system. Individuals seeking employment at VillageMD are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • ReactLibraries
    • FlaskFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • Neo4jDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • TeradataDatabases

Location

We are in the heart of downtown Chicago - accessible to all trains and plenty of food/drink options nearby!

An Insider's view of VillageMD

What's the biggest problem your team is solving?

Aggregating disparate into one consumable interface is difficult. We constantly think about how to solve it faster and better while keeping it flexible and scalable.

Mario

Principal Software Engineer

What makes someone successful on your team?

It’s an individual’s willingness to get into the details, fully understand the current delivery , and think critically about the problems that face primary providers today, that will make them successful at VillageMD.

Dave

Director, Product Development

What’s the vibe like in the office?

The office vibe is centered on holding our work to high standards while maintaining an environment focused on fun and . My coworkers and I will often be working on completely unrelated projects, but when we hit a roadblock we step back and ask each other for feedback and help. That’s usually when we find the best solution to .

Emily

Healthcare Informatics Analyst

What are VillageMD Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
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