Online Tutor Community Manager

| Chicago
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Wyzant is on a mission to make the world a better place by empowering people to teach and learn from one another. We help students of all ages accomplish their learning goals by providing them with 1-on-1 expert support on our industry-leading online platform.


We’re looking for an Online Tutor Community Manager to join our Customer Operations Team to curate and moderate a tutor community. Wyzant's network boasts over 65,000 independent tutors and their success and engagement is vital to our business. In this new role, you will create and implement tutor-facing content and projects that educate and support a significant portion of the user base. You will work cross-functionally with the Product, Marketing, and Customer Support teams to improve Support's productivity and efficiency, through clear communication, efficient resource management, and a deep focus on execution and measurement.


What you’ll do:

  • In collaboration with Customer Teams management, develop, manage, and measure educational efforts for tutors that help them succeed on the Wyzant platform
  • Cultivate a healthy tutor community
  • Create and manage a communication plan for tutors - including email, webinars / podcasts, and perhaps live events (post-COVID)
  • Define and implement moderation strategy, coordinating with company stakeholders to ensure effectiveness 
  • Work cross-functionally with Product and Marketing teams to source tutors for special projects including marketing content creation and user research
  • Identify and escalate operational bugs, report back to tutors on relevant releases
  • Envision new ways to support and engage our diverse tutor community
  • Effectively manage change by influencing and communicating with key stakeholders
  • Anticipate risks associated with change management, and ensure creative and effective mitigations are available
  • Moderate communities via social media channels, adapting methodology when appropriate

Requirements:

  • 1-3 years relevant experience as a manager or moderator of online communities, a two-sided marketplace / service company a plus 
  • Develop a community strategy that empowers tutors to come together around sharing business strategies, marketplace expertise, and educational approaches
  • Comfortable mediating community drama and have an affinity for de-escalating situations online
  • Strong written and verbal communication skills, attention to detail, and ability to manage workload 
  • Experience leading / moderating webinars
  • Passionate about online communities - warts and all!
  • Basic video editing skills (enough to edit and post videos to our YouTube channel)
  • Exudes patience and positivity
  • Hands on experience with corporate social media
  • Availability to work days, evenings and weekends as and when required
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Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • PythonLanguages
    • RubyLanguages
    • Vue.jsFrameworks
    • Google AnalyticsAnalytics
    • TrelloManagement

Location

1714 N. Damen Suite 3N , Chicago, IL 60647

What are Wyzant Perks + Benefits

Culture
Volunteer in local community
We regularly get groups of people together to walk dogs as a nearby shelter, play with cats at a nearby cafe, and help out at the food pantry.
Eat lunch together
Intracompany committees
Our social and culture committee is always coming up with fun ideas to keep things interesting.
Daily stand up
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Wyzant provides employees with a 401(k) matching plan managed by Principal. We match 100% of the first 3% you contribute and 50% of the next 2%.
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 10 weeks of parental leave for the primary caretaker. We also provides 4 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
We host company outings throughout the year.
Free Daily Meals
Stocked Kitchen
Happy Hours
Pet Friendly
Employees regularly bring their dogs to work.
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Wyzant offers employees professional development opportunities like Annual individual budget for training, Onsite training courses, The ability to attend job related conferences and seminars.
Lunch and learns
We host lunch and learns on occasion
Cross functional training encouraged
Promote from within
Online course subscriptions available

Additional Perks + Benefits

Really, Really Generous Vacation Package - Free Coffee! Free Soda! Free Snacks! - Dogs. Real Dogs - Drinks on Fridays - Free Yoga. Namaste - 50% Off on Wyzant. Learn Stuff! - Discounted Gym Memberships - Wear What You Want. No Jorts - Maternity and Paternity Leave

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