Description

Job Description

Company: Oak Street Health

Title: Operations Director, Specialty Center

Location: Chicago, IL

Company Description

The mission of Oak Street Health is to rebuild healthcare as it should be.

We are a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare.

The Oak Street model integrates outstanding clinical expertise, technology, and teamwork to deliver improved care quality and cost savings. These cost savings are then reinvested into care in our communities, creating a virtuous cycle of improving community health.

We are a national organization serving over 100,000 patients and we are growing rapidly. We are a diverse team of care providers, service team members, technologists, community outreach experts, business professionals, and more -- all dedicated to our Oaky Values and motivated by our mission. We're looking forward to getting to know you!

For more information, visit www.oakstreethealth.com .

Role Description

The Operations Director, Specialty Center is a unique and important leadership role at Oak Street Health. The Operations Director will be responsible for the operational rigor and oversight of our Specialty Center Program, centered around standing up our first multi-specialty clinic here at Oak Street. The Operations Director will work closely with the Medical Director for the Specialty Center as well as regional leaders such as the Regional Vice President to translate the overall "vision" of the project into reality, by creating clinic workflows and leading the execution of operational initiatives to enable a successful pilot launch. After the launch of the pilot center, the Operations Director will continue to oversee the operational aspects of the pilot program, and work closely with leadership to collect and translate learnings from the program into our referral and specialty care strategy at a national level.

Responsibilities

Drive planning, launch and execution of the Specialty Center Program:

• Project manage the operational support of the Specialty Center opening to ensure it is aligned with operational excellence from day one
• Collaborate closely with the Center Medical Director and Regional Vice President to ensure operational initiatives aligned with overall vision & strategy for the center
• Direct the work of an expansion team to offer on-the-ground support throughout the opening process, and ensure center is opened with ability to sustain success over time
• Foster partnerships with regional clinic leaders, learning and development, and central teams to ensure key structures and training are in place for opening
• Beyond the physical center, partner with central and field leadership to build out and operationalize a telemedicine program to extend services offered in the center

Drive operational excellence at Specialty Center at opening and ongoing:

• Contribute to our operations playbook to promote consistency in training and operations across the Specialty Center and our primary care clinics

• Support the consistent execution of our safety program, clinic workflows, and care model best practices via training, walkthroughs, and auditing
• Drive Care Model best practices and support the implementation and reinforcement of new initiatives
• Lead a team based in different geographic markets who offer on-the-ground support to patient centers

Develop and Manage Center Operations Leaders

• Onboard, train and coach a new Practice Manager, with responsibility for outcomes
• Support the Specialty Center Practice Manager in team development and build a culture for service and clinical team members consistent with Oak Street Health primary care centers
• Instill collaborative culture between Specialty Center and other operational leaders in the region
• Conduct independent operational reviews on performance, quality, and other metrics
• Lead efforts in partnership with other regional leaders to support overall employee engagement scores
• Personify and cultivate Oak Street Health's mission to rebuild healthcare as it should be within the Region

Support strategic and operational efforts around Specialty Care at the national level

• Collect learnings from Specialty Center Program and work with central leadership to help establish a national approach to Specialty Centers
• Provide strategic thought partnership & operational support around building out a national telemedicine program for specialty care
• Contribute to other strategic & operational initiatives related to specialty care as necessary, as program develops and scales
• Other duties, as assigned

This role reports to the Clinical Services team and has high growth potential.

What we're looking for

We're looking for motivated leaders with:

• Minimum of 5 years of experience in a supervisory role within a clinical setting
• Bachelor's degree required, Master's degree preferred
• Experience with new program development and implementation
• Excellent project management skills, organizational skills, and attention to detail
• Comfort with ambiguity in a first-of-its kind, pilot program setting
• Ability to pivot in a fast-paced environment
• Ability to collaborate with leaders across the organization, including comfort engaging with senior leadership
• A problem-solving orientation and eagerness to identify process gaps and implement practical solutions
• An inspirational leader with a passion for mentorship and team-development and proven ability to build an engaging culture
• A flexible and positive attitude
• A proactive and adaptable working style that is able to cover tasks as they arise
• Impeccable judgment
• A supportive attitude toward our patient population
• Chicago residence or willingness to relocate
• US work authorization
• Someone who embodies being "Oaky"

What does being "Oaky" look like?

• Radiating positive energy
• Assuming good intentions
• Creating an unmatched patient experience
• Driving clinical excellence
• Taking ownership and delivering results
• Being scrappy

Why Oak Street?

Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare, as well as:

• Collaborative and energetic culture
• Fast-paced and innovative environment
• Competitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to oakstreethealth.com/careers.