Who are we?

NowPow, whose name is a play on knowledge is power, is a women-owned and led technology business based on Chicago’s south side. NowPow’s multi-sided platform is a personalized community referral management solution that enables care professionals – social workers, physicians, justice workers – to manage and close the loop on health and social service referrals and directly support patients, members, and clients in their own self care. NowPow helps people get the care they need, whether they are managing chronic health and social conditions or just staying well.

The Role:

The Business Operations Manager is a technical strategist, constantly iterating, innovating, and improving performance management to meet the needs of NowPow’s Community Resources Department, which is tasked with building and maintaining our industry-leading data asset. This position servers as an in-house consultant for CR, relying on a deep analytical tool box to assist in resource planning and scheduling, monitoring metrics attainment and quality standards, and working with other departments to stand up processes for analyzing and responding to customer requests. The Ops Manager will be fluent in data and analytics and should comfortable at communicating their findings and recommendations to executive-level audiences.

Key Responsibilities:

• In partnership with the Senior Manager of Community Resources, own the Master Schedule process for long-term and weekly scheduling, as well as optimize the design and functionality of the Master Schedule to better meet the needs of the CR department
• Work with Analytics and QA to produce metrics and quality reports used for weekly departmental management
• Provide CR leadership with trends and insights related to build / update and QA performance
• Own the process and delegation of work related to customer requests and special tickets
• Provide analytical and project management supports for cross-functional initiatives
• Execute special projects as assigned

Requirements:

• 1 - 3 years of experience in a fast-moving startup or tech company environment or in consulting, investment banking, PE/VC, or Big4 accounting
• Outstanding attention to detail, organization, decision making, and analytical skills
• Advanced experience working with Microsoft Word, Excel, Outlook (and/or Google equivalents)
• Excellent interpersonal and written communication skills
• Proactive and solution-oriented disposition required
• Self-starter, innovator, results-driven with ability to meet both short-term and long-term goals
• Flexibility and ability to adapt to uncertainty

Why NowPow?

We work at NowPow because we care! NowPowers are passionate about our mission and are excited about the opportunities and challenges we face. At NowPow, we cultivate a culture of collaboration and respect, where everyone is a valued team member.

Our people and our culture are important to us and make working at NowPow special. We invest in the self-care of our team and provide competitive benefits to support this. We celebrate our successes every week with a company-wide happy hour on Fridays and recognize those who went above and beyond in their work. Outside of work, we have fun through company events such as laser tag, ice skating, and heading to the ballpark for beautiful weather and a baseball game – and look forward to being able to do so again!

We are looking for highly motivated and hard-working individuals to join our team and help us connect health care to self-care. Please apply now to join our growing team!

Equal Employment Opportunity

NowPow is an Equal Opportunity Employer. NowPow evaluates applicants for employment on the basis of qualifications, merit, and work-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment.