Operations Manager
Company Background
Direct Commerce Group, LLC (DCG) is a growing and entrepreneurial business with multiple areas of focus. Privately held and well capitalized by private investors and internet industry veterans, DCG currently operates Tall Ridge and Office Designs.
Tall Ridge (www.tallridge.com) is a full-service digital marketing agency focused on helping brands like Hydro Flask, Boll & Branch and Gerber Gear succeed on Amazon and other online marketplaces.
Office Designs (www.officedesigns.com) is an e-commerce business focused on offering high-end ergonomic seating, modern office furniture, and office décor products to small and mid-size businesses. Full-service offerings include design and layout services, curated product offering and installation. Because of our capabilities, we are selectively authorized to offer high-quality brands such as Herman Miller, Steelcase, Humanscale, and Haworth.
Key Functions
- Lead the company’s operations, including our Northbrook warehouse and offsite 3PL partner
- Own and take responsibility for all processes, functions, and people within the warehouse department
- Coach and grow department personnel
- Implement, improve and sustain all standard operating procedures
- Establish company-wide operational key performance indicators (KPI) and monitor achievement of KPIs
- Maintain accurate inventory
- Oversee kitting, assembly, receiving and outbound B2B and B2C shipping
- Drive logistics and transportation strategy for the organization
- Implement WMS that improves efficiency
- Identify and execute improvement that creates efficiency gains and cost savings for the organization
- Improve warehouse organization, design and layout
- Negotiate and maintain key vendor relationships, including
- Transportation
- Warehouse and building supplies
- Manage the organization’s 3PL relationship
- Day to day point of contact for all 3PL partner issues
- Ensure proper cost and inventory management
Requirements
- Very motivated to constantly improve themselves and others around them
- Process oriented
- Organizational and interpersonal skills are extremely important
- Strong operational aptitude
- Experience across multiple ERP and WMS systems (NetSuite a plus)
- Bachelor’s Degree preferred
- 7+ years of warehouse leadership experience
- Proficient in Excel and Word
Benefits
- Competitive salary + bonus program
- 3 weeks of PTO
- Smart and fun co-workers who will quickly feel like family
- Health, Dental, and Vision insurance
- 401k plan with company match
Other Details
- Position reports directly to the CFO
- The office is located at 722 Landwehr Road, Northbrook, IL 60062