Our Story

We exist to unlock the enormous potential trapped inside every organization's customer data. Our mission is to transform how data is used to discover new insights and empower human-driven decisions.

KnowledgeHound is changing the game as to how companies ingest, save and recycle their market research. We work in the market research industry which is full of antiquated tools that make it difficult to access and use important data. Our aim is to use modern technology along with a wide range of relevant data to make it easy to research market behavior and to provide valuable insights for our customers.

We are just over 6 years old and have a beautiful product with a steady revenue stream. P&G, Google, and Whirlpool are just some of our Fortune 500 clients with many more to come.

Our small yet mighty team is located in the Fulton Market neighborhood of Chicago. This gives you a unique opportunity to make an immediate impact and to get involved and influence all aspects of the business. If you don't shy away from tough, but rewarding, challenges - let’s chat!

KnowledgeHound is looking for an Operations Manager to support our Chicago office. This person will be the “go-to” for everything from vendor management, contract review, office organization, and onboarding new employees. They will work closely with the VP of Finance and Operations on a variety of tasks.  Tasks will vary from day to day and grow as our company grows.  If you are an energetic professional who likes wearing multiple hats, is excited to handle a wide range of executive support related tasks, and able to work independently then we encourage you to apply! It’s key that you are well organized, flexible, and enjoy the challenges of supporting a growing office and team.

Depending on the day, you will be:

• Proactively anticipate needs and develop new systems to keep the office organized and efficient at all times.
• Track, forecast, and iterate on various business metrics
• Welcome new employees with onboarding, key/computer distribution and organization
• Review and file NDAs and other Contracts
• Manage relationships, contracts and pricing with all vendors (janitorial, maintenance, real estate, travel, catering, furniture)
• Review and approve invoices from vendors, employees, and contractors
• Build relationships with employees to establish trust and respect at all levels
• Ensure sensitive information remains confidential and is handled professionally
• Coordinate celebration and communication of employee life events (birthdays, marriages, babies, work anniversaries, etc.)
• Monitor and order office supplies as needed, keeping them organized and current, from a variety of different vendors, track to budget.

You’re qualified if:

• You hold a bachelors degree in business, operations management (or related field) or have 3+ years operations experience 
• Excellent organizational skills
• You have excellent interpersonal skills with the ability to build partnerships and work collaboratively cross-functionally
• You have high standards and a strong attention to detail, creative thinking and problem solving are a must. 
• An orientation toward rolling up your sleeves to get things done
• Demonstrate excellent time management skills and ability to complete daily tasks when faced with frequent interruptions
• Be proficient with G-Suite, Slack, and project management tools
• Aligned with our values

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Our values

Customer obsessed

Our customers are more than just a sales figure. We value those who treat our customers like the dynamic, wonderful people they are and obsess over every interaction we have with them.

Own it

At KnowledgeHound, ownership goes beyond your specific role or title. We value those who exhibit the willingness, autonomy, and discipline to pick up a problem and courageously tackle it head on. 

Live passionately

We are a company of individuals who want to take advantage of all that life has to offer. We value people who dare to do more than collect a paycheck, who bring their life experiences to the table, and who know how to stay balanced to maximize productivity at work and at home over the long term.

Team first

We always approach our success and failures as a team. We value those who remain humble and respectful for other people and exhibit a willingness to put the team above their own self interest.

Create, innovate, disrupt

As a company that is on a mission to change the way people think about data, we value those who push themselves to approach challenges creatively. We want disruptors and innovators that aren’t afraid to challenge the status-quo.

Biased to action

We value those who don’t give in to "analysis paralysis" and who focus on moving and delivering fast. We are not afraid to fail and we put pragmatism ahead of unneeded formality.

Be extraordinary

Going above and beyond is a normal way of life for us at KnowledgeHound. We value people who always strive to amaze colleagues and customers by delivering above and beyond expectations, who continuously seek to get better at everything they do, and who exhibit integrity in all their endeavors.