Operations Project Manager

| Chicago
Bento for Business was founded on the basis that traditional banks are failing small businesses. From limited online and mobile options to narrow product sets, legacy practices and platforms are not meeting the needs of today’s business owners. As such, Bento’s vision is to be the modern business banking platform for SMBs. The company’s first product offering solves the $3.7 trillion employee expense abuse problem -- a card-based digital spend management solution enabling businesses to proactively manage and control employee spending at the point of sale, prior to purchase.
We're looking for a top-notch Project Manager to join our Operations team at Bento. In this role, you will collaborate closely with the customer-facing teams to identify and resolve inefficiencies in workflows. You’ll also work with external partners such as bank issuers, processors, white-label partners and other players to help deliver on our product roadmap.
At Bento, we genuinely care about our customers and are dedicated to providing them the best possible product and experience at each and every touchpoint. As an Operations Project Manager, you will not only define and support our operational standards, you will help grow our business by applying business insights to enhance our customer experience.
A critical component to this role is the ability to multitask and fully own the identification and resolution of operational issues end-to-end. This is a rare opportunity for an outstanding individual to have an impact on the next big thing in payments and financial services.

You will...

  • Develop and standardize best practices for internal tools/systems usage (e.g. Zendesk, LiveChat, CRM, RingCentral) and hold regular internal trainings with our customer-facing teams to ensure adoption
  • Collaborate closely with our Customer Support and Customer Success teams to obtain deep and thorough understanding of workflows and standard operating procedures
  • Maintain and make updates to tools/systems to optimize internal workflows
  • Create, analyze, and deliver reports on product and tools usage, common customer issues, and process inefficiencies
  • Through data analysis and observation, translate findings into actionable initiatives and see initiatives through to implementation
  • Develop, manage, and report on SLAs for Customer Support, Engineering, and Operations to ensure that escalated customer issues are resolved in a timely fashion
  • Ensure that necessary tool enhancements and data access are planned for in conjunction with planned customer-facing product changes
  • Track and manage new partnership programs
  • Work cross-functionally to drive and complete internal and external projects, as needed

What we're looking for...

  • 5+ years of project management experience
  • 3+ years of working with customer support teams
  • Proven track record of leading multiple, concurrent projects and delivering consistent, positive results in a fast-paced, dynamic, sometimes unpredictable environment
  • Effective self-starter, can prioritize and work efficiently with no direct supervision
  • Stellar communicator, both written and verbal, with the ability to manage and influence diverse stakeholders across the organization
  • Proven ability to understand the impact of technical changes and synthesize complex topics
  • Analytical thinker with a can-do attitude and flexibility to accommodate evolving business needs
  • Strong proficiency in writing MySQL queries and building reports in Excel
  • Working knowledge of customer support tools (Zendesk, Desk.com, LiveChat, etc.)
  • Experience with CRM administration (Salesforce, SugarCRM, etc.) is a big plus
  • Experience with data visualization tools a plus

About Bento:
We’re a startup that truly cares about its people. We have a responsibility-based culture with flexible working hours, comprehensive medical & dental benefits, commuter & FSA benefits, equity participation, unlimited vacation and most of all, the opportunity to make a huge impact in a venture with huge potential.
Come join us!

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • ChartioAnalytics
    • PhotoshopDesign
    • AsanaManagement
    • ConfluenceManagement
    • Pivotal TrackerManagement
    • WordpressCMS
    • BPMCRM
    • MailChimpEmail
    • MandrillEmail

Location

Centrally located in the loop--we're convenient to transit, close to the river, and high in the sky.

What are Bento for Business Perks + Benefits

Bento for Business Benefits Overview

We have a responsibility-based culture with flexible working hours, comprehensive medical & dental benefits, commuter & FSA benefits, equity participation, unlimited vacation and most of all, the opportunity to make a huge impact in a venture with huge potential. Our office in the Loop is conveniently located near public transportation. Come join us!

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Bento's Flexible Spending Account (FSA) helps employees cover out-of-pocket medical expenses with pre-tax contributions of up to $2,650 annually.
Dental Benefits
Bento's dental plan covers 100% of the cost of preventative care, including x-rays.
Vision Benefits
Bento's vision insurance plan provides 100% coverage for annual eye exams, and lenses after a $20 copay. Frames and contact lenses are covered up to $130.
Health Insurance Benefits
Bento's health insurance plan with UHC covers most employees' out-of-pocket costs, depending on several plans to choose from based on personal preference.
Onsite Gym
Bento employees are eligible for free membership in the fitness center located in our building, complete with new fitness equipment, classes and locker room.
Retirement & Stock Options Benefits
Company Equity
Bento offers stock options to all employees.
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Bento offers flexible work hours based on approval by your manager.
Vacation & Time Off Benefits
Unlimited Vacation Policy
All Bento employees can take as many days off as they need, all year, provided they work it out with their manager and give sufficient notice.
Generous PTO
Paid Holidays
All Bento employees enjoy paid time off to observe all major holidays.
Paid Sick Days
Perks & Discounts
Casual Dress
T-shirts and jeans are the norm although we do have the occasional 'funny hat' day!
Commuter Benefits
Bento offers pre-tax commuter benefits for all employees.
Company Outings
Bento has an annual team outing and a holiday party, as well as monthly fun events for all employees.
Free Daily Meals
As a Bento employee, you get your own Bento Visa card with a daily lunch budget to be spent at any restaurant of your choice.
Stocked Kitchen
We're big on trying all kinds of locally roasted coffee! The kitchen is also always stocked with espresso, tea, LaCroix, fruits, a variety of healthy snacks, and anything else employees request.
Happy Hours
Happy hour every Thursday
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