SPINS is seeking a world class Order Entry Specialist to join the Finance team.

Who we are.

For 20 years, our mission has been to increase the presence and accessibility of natural and organic products to encourage healthier and more vibrant living. By leveraging SPINS’ industry-leading proprietary data and analytics, our technology enables deeper, more engaged relationships between Retailers, Brands and Consumers through our platform, web, and mobile products. At the core of our work lies a passion to create a culture of sustainable health & wellness.

What you will do.

Reporting within the Deal Desk, you will be the main contact for entering sales orders into our Salesforece CPQ module. You will work to ensure that contracts get entered accurately and on a timely basis, while keeping in alignment with Sales, Finance and Fulfillment.

• Ensure all orders and amendments are processed accurately and in a timely manner
• Assist in developing best practices and procedures in the order entry/ contract management role
• Manage customer orders to ensure they meet SPINS’s terms and conditions
• Ensure order entry reports are reviewed daily and proper action is taken to resolve order issues (Reports: Open Orders, Cancellations, Blocked orders)
• Understand sales objectives and SPINS products to more accurately process orders
• Handle escalations which can include e-mail/phone calls from Sales/ Fulfillment/ Finance
• Escalate issues to team leads and team mangers as needed
• Assist Financial Systems Team in identifying and building out enhancements to Salesforce/Steelbrick CPQ
• Define and meet key Service Level Agreements to increase transparency and reliability of function

What you bring.

• 3+ years of Order Entry/ Management experience
• Outstanding communication skills, both written and verbal
• Excellent interpersonal, organization, and planning skills
• Strong sense of urgency and ownership of resolving issues
• Team player and leader, self-starter, and ability to multi-task in a fast-paced environment
• Proven ability to deliver measurable results - strong desire to engage with Sales team to drive the results
• Demonstrated ability to influence across organizational boundaries
• Advanced computer skills

The SPINS Way

• Direct – We communicate with clarity, honesty and respect in all situations and embrace opportunities to provide solution-oriented feedback.
• Determined – We are committed to overcoming all obstacles to achieve results. We adapt to change, seek opportunities to learn and rapidly translate that learning into action.
• Passionate – We go above and beyond to help our partners achieve their goals. We challenge assumptions and are comfortable forging new paths.
• Collaborative – We leave our egos at the door, believing that working together we will produce an outcome that’s greater than each individual contribution.

Why SPINS?

• Health, dental and vision insurance
• 401k (Traditional and Roth) plus company match
• FSA for medical and dependent care expenses
• Pre-tax commuter benefit
• Life insurance
• Short- and long-term disability
• Paid maternity and paternity leave
• Bike storage
• Fresh and healthy snacks
• Vibrancy 360 Wellness Program: Yoga and fitness classes, onsite massage, volunteer opportunities, company happy hours, product demos, outings, and more.