Outsource Operations Manager

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About CCC

At CCC, it’s all about connectivity we are a provider of innovative cloud, mobile, telematics, hyperscale technologies and services for the automotive, insurance, and collision repair industries. Our solutions and big data insights are delivered through our CCC ONE™ platform, which connects 350+ insurance companies, 24,000+ repair facilities, original equipment manufacturers, hundreds of parts suppliers, and dozens of third-party data and service providers. Our platform, carwise.com , provides access to car-related services for millions of consumers. Auto Injury Solutions Inc., also a CCC company, provides casualty solutions to auto insurers for the handling of first and third-party claims. In short, our collective set of solutions make connected car, vehicle, and accident data actionable, informing decision-making, enhancing productivity, and helping customers deliver faster and better experiences for end consumers.

Job Description Summary

The Manager, Outsource & Operations Management will be responsible for managing a $25 mm expense portfolio for our Casualty business. The successful candidate will focus on optimizing business process workflow, handle vendor relationships, look at redundancies as well as ways to reduce costs. This role will also ensure vendor accountability to the same level of standards CCC observes. The role will manage activities across vendor lifecycle, including due diligence, monitoring, risk assessment, procurement, oversight and service improvement. Day-to-day oversight and also Demand Management requirements are included in this role. Experience in multi-channel communications with internal and external stakeholders will be an advantage in this role.

Job Duties

  • Management of the outsource vendors, responsible for performance KPI’s and Metrics of Vendors.
  • Establishes and maintains regular vendor process, including facilitating all meetings and providing a readout to program leadership and key stakeholders.
  • Develop and maintain vendor management processes and dashboards using project management and analytics methodologies.
  • Improve vendor impact on operations through the development of demand planning, forecasting, and resource management models.
  • Complete analysis for critical vendor meetings, including QBRs, to enable meaningful discussions.
  • Identifying opportunities for additional savings. (cost, efficiency, investment, quality, etc.)
  • Act as a liaison and interfaces cross-functionally to maintain communication between business groups. Participates in the development of overall objectives and long-term goals of the organization.
  • Be a participating member on a wide range of internal and external meetings; including, quality, inventory, business reviews, client implementations, and product portfolio discussions.
  • Build strong relationships and provide value add advice to ensure results are well understood and business results optimized.
  • Provide ongoing, timely and accurate analysis of casualty operations results.
  • Analyze, communicate and present data to business partners and senior leadership to align on recommendations.
  • Maintains current knowledge of relevant contractual procedures and practices to appropriately analyze terms and conditions of contracts.
  • Works with stakeholders on administration of contracts to ensure performance, resource plans, and payments are met in adherence with the project plan.

Qualifications

  • Bachelor’s degree in business, finance, or engineering.
  • 5 plus years’ relevant experience with vendor management/procurement, finance, and/or operations; consulting experience is a plus.
  • Knowledge of insurance market and P&C claims, and the BPO marketplace.
  • Advanced skills with Microsoft Excel and PowerPoint, including use of formulas, pivot tables, and appropriate visualizations. Familiarity with Tableau and similar tools is a plus.
  • Excellent verbal and written communication skills with the ability to present ideas to all levels in a clear, concise and compelling manner.
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Location

Two city blocks and twenty-five stories of innovation and culture. theMART is interwoven into the fabric of Chicago’s history as an innovator in tech

An Insider's view of CCC Information Services

How would you describe the company’s work-life balance?

I've been here 5 years, and I learn something new everyday. I have the opportunity to grow my skill set, the flexibility to spend time with my family, and the support to accomplish my professional goals.

Prasanthi

Senior Manager, Quality Assurance

What's the biggest problem your team is solving?

We are looking at every single aspect of the vehicle lifecycle related to insurance and collision. We’re injecting key technologies across the spectrum to create a modernized consumer experience. This includes using telematics for vehicle underwriting. detecting accidents to enable insurers and OEMs to proactively reach out to their customers.

Jason

Senior Vice President, Product Strategy and Management

How has your career grown since starting at the company?

When I started as an intern at CCC, I was trusted to work with extraordinary technology. Now, as a DevOps Manager, I get to work on those technologies and new ones with other pioneers - that type of innovation ignites my creativity.

Amin

Manager, DevOps

How do you empower your team to be more creative?

Our teams are technically adept and highly capable. Equally, if not more importantly, they have a passion and desire to learn. We're not satisfied just cranking out code, there is a strong desire to learn about our customers and be creative

John

Senior Director, Product Management

How does the company support your career growth?

Employees get to learn about multiple products across our entire customer base. This allows employees to figure out what area aligns best with their strengths and interests, and where they are looking to grow.

Susanne

Senior Manager, IT Operations

What are CCC Information Services Perks + Benefits

CCC Information Services Benefits Overview

Perks are fun, but they should also be highly functional. So we offer more than just free coffee and gym membership benefits (though we've got those, too). We offer comprehensive and well thought-out benefits for your health, happiness and bank account.

Culture
Friends outside of work
Eat lunch together
Daily stand up
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
CCC's Flexible Spending Accounts (FSA) help employees cover out-of-pocket expenses with pre-tax contributions for medical, dental, vision, prescription drug, and dependent care expenses.
Disability Insurance
CCC provides short-term and long-term disability insurance.
Dental Benefits
CCC provides two dental plans with Aetna, PPO and DMO.
Vision Benefits
CCC provides two vision plans with VSP.
Health Insurance Benefits
CCC offers four medical plans offered through BCBSIL (PPO, Health Savings Account [HSA], Health Care Account [HCA], and Kaiser Permanente HMO.
Life Insurance
Pet Insurance
Wellness Programs
CCC's wellness programs includes bio-metric screenings, financial wellness, and weight loss programs. All of these are provided free of charge.
Onsite Gym
Retirement & Stock Options Benefits
401(K)
CCC offers ROTH and/or pre-tax contributions.
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Acme Co. provides Backup child care assistance.
Flexible Work Schedule
Remote Work Program
CCC allows employees to work remotely pending their team and manager's discretion.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Ping Pong, Foosball.
Parking
Depending on your location (Chicago, Austin, LA) we do provide either free parking or subsided parking fees for our employees.
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
CCC offers tuition reimbursement to an accredited academic institution for all full-time employees up to $5,250 annually.
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Online course subscriptions available
Paid industry certifications

Additional Perks + Benefits

We know that investing in employee development is crucial. Employees have access to the CCC Learning Academy. The CCC Learning Academy was created as an internal platform for you as an employee. You come here to learn new skills such as time management, cooking, financing a home or career and business development. We empower our employees to learn within these four walls, but then go out and collaborate on these ideas with friends and family

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