Position Overview:

A statewide gaming SME is searching for an energetic, strategic, and entrepreneurial President to manage and lead the company. This individual needs to be obsessively customer-focused with a firm grasp of financial management and a strong drive to constantly improve and create growth opportunities. With 250 employees and 42 locations, this company is looking for a leader who will turn the company around to be the dynamic and fun gaming retailer the current Board of Directors envisions and position the organization for future growth. This position will have full responsibility of the company and be empowered to improve all aspects of the location operations including, but not limited to the guest experience, talent management, training and its operational processes. Improving both the customer service across all locations and P&L statements are critical and will direct your bonus incentives.

This position reports to the Board of Directors and will be expected to hit target goals set by the Board.

Responsibilities Include:

• Redesigning the company’s guiding principles, policies, and procedures to reflect customer engagement values and areas of revenue opportunity
• Developing a team and culture that is committed to customer loyalty and shares services and reward programs to improve convenience and frequency
• Engaging employees in the field to ensure that all locations effectively execute standards of practice to drive repeat business
• Developing customer and hospitality centered training processes to streamline the onboarding process, refine the quality of employee, and enhance the customer experience at each location
• Analyzing P&L statements and balance sheets monthly using data driven methods to improve operational processes
• Manage company finances, owning all processes and driving revenue
• Know and assess the competition; leverage customer insights and feedback to drive the business and be the destination of choice for our customers.
• Marketing and social media engagement
• Own HR processes including hiring and firing, employee engagement, and employee policies
• Always demonstrate a culture of ethical conduct, safety and compliance. Lead and hold the team accountable to work in the same way. Cultivate a customer-obsessed and engaged team

Required Qualifications

• Bachelor’s Degree, equivalent experience will not be accepted
• 5+ years of senior management experience for a multi-location, geographically dispersed company (minimum 10 years of post-college experience overall with progressive leadership roles)
• Knowledge of customer service fundamentals and experience building and managing a customer-obsessed culture shared on all platforms
• Superior Guest Services Skills, major goals for this role revolve around acquisition and retention of guests
• Strong People Leadership Skills, must be able to manage, engage, and lead employees to next level
• Financial management acumen; enough comprehension of analysis, accounting, budgeting, etc. to accurately diagnose business conditions, identify key issues, and develop strategy plans
• Proven track record of continuously improving P&L Statements
• Experience meeting and exceeding KPI goals and creating them for direct reports
• Skills in setting and planning quarterly business priorities and managing a team to deliver on sales goals
• Solid understanding of effective marketing techniques to support company objectives
• HR Competencies; ability to direct interviews, hire, train, and terminate employees appropriately as well as raise the bar on the level of talent
• Self-directed and highly-motivated; must be able to adapt to fast paced entrepreneurial environments where flexibility, reliability, and resourcefulness are key competencies required for success

Preferred Qualifications

• Master’s Degree
• Experience in highly competitive industries with bonuses attached to performance
• Hospitality, retail, or restaurant leadership experience
• Technical savvy; POS, HRIS, QuickBooks or other Financial Software Systems are all big pluses
• Ability to navigate ambiguity
• Strong understanding of ROI
• Leadership of 20+ units with 3+ employees per unit
• Field marketing experience
• Experience rolling out new retail systems
• Agility in both Field and Corporate environments