Principal Architect

| West Suburbs

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. 

We’re disruptive.  We work hard but try not to take ourselves too seriously.  We are highly adaptable and constantly evolving.  We are passionate about our product, and we live for our customers.  We have high expectations and a career at ServiceNow means challenging yourself to always be better. 

ServiceNow is seeking Architects for our Office of the CTO. The Office of the CTO is focused on advising technology leaders at our customers on how we will enable their technology strategy. The team crosses all of ServiceNow’s product segments and drives strategic alignment with CIOs, CTOs, Chief Architects and Technology VPs. Members of this team cultivate an understanding of the trends in our markets and how ServiceNow helps to deliver on them. We use this understanding to produce public content and deliver presentations that to help our customers plan for success and win.

What you get to do in this role:

  • Build executive relationships with customers to foster an ongoing dialogue and alignment to the value that ServiceNow Platform delivers.
  • Deliver field Executive Strategy Briefings to varied audiences (senior executives to architecture leadership) at strategic customers
  • Work with Product Management and Innovation team to adapt messaging for the field and provide feedback from the field
  • Review industry trends and create media (whitepapers, blog posts, videos) that align ServiceNow's capabilities to relevant customer outcomes
  • Champion emerging technology issues that affect the success of our customers and work across the organization to resolve them.
  • Work with field architecture teams to generalize customer solutions into market facing content
  • Partner with sales leadership in the field to assist with strategic opportunities
  • Advise technical leaders at key accounts on how our product strategy aligns with their technology strategy
  • Coordinate across a wide array of Solution Consulting teams to ensure the right resources are aligned to the needs of our customers
  • Represent ServiceNow and present at industry marketing events and user group meetings
  • Provide mentoring and training to peers and other colleagues in the organization.

In order to be successful in this role, we need someone who has:

  • A diverse IT and/or Consulting background and knowledge of industry trends
  • Experience with enterprise architecture and setting technology strategy
  • Deep familiarity with enterprise architecture processes and tools
  • Ability to solution across product domains and to coordinate larger campaigns​
  • Pride in maintaining both technical depth and breadth in area(s) of expertise​
  • Presentation skills including public speaking, meeting facilitation, workshops and white boarding
  • Experience authoring technical whitepapers, position statements and technical marketing briefs for internal and external publication
  • Recent industry experience and deep technical background in Service Management, Operations Management, aPaaS, Public Cloud/ Cloud Native, and/or Automation technologies
  • Experience partnering with a large field sales organization preferred
  • Ability to communicate complex topics to an audience with various functional knowledge
  • Exposure to and understanding of multiple solution domains – Business Management, Service Management, Operations Management and Application Development.
  • Hungry and humble exemplifies our culture, engaging team mates in an open and trusting manner
  • Travel: Up to 35% annually

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.


ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or [email protected] for assistance.

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Maria DBDatabases
    • MySQLDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • PiwikAnalytics
    • Adobe AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ServiceNowManagement


In addition to having neighbors such as Google and McDonald’s new global HQ, the West Loop is home to Chicago’s “Restaurant Row."

An Insider's view of ServiceNow

What’s the vibe like in the office?

You make decisions every day that help people. My work makes a big difference, and that’s satisfying.


Senior application developer

What projects are you most excited about?

I wanted to work at a growing company. We're focused, customer-centric, and you can't beat the platform.


Project manager

What are some things you learned at the company?

Our purpose is empowering. The company's putting a lot into the culture, the employees - they're investing in us.


Creative director

What is your vision for the company?

Amazing products that create great employee and customer experiences and make work, work better, is our passion.


Chief product officer

What is your vision for the company?

Taking a long-range view, we've got the spirit of a start-up and the resources to deliver with high quality.


Software engineer

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

At ServiceNow, we believe that a life well-worked is critical to a life well-lived. And we believe in the power of the individual to achieve amazing things.

Our employees are united in the desire to be part of a company that has a long-lasting, positive, global impact. They get their voices heard and have the satisfaction of seeing their hard work brought to life.

Come build something awesome. We’ve got all the benefits you’d expect, and all the opportunities you want.

Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Starting in 2019
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Starting in 2019 - 20 weeks for birthing parent, 12 weeks for non-birthing parent
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Starting in 2019 - 20 hours a year starting in 2019
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
With an in house craft beer geek procuring
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses - transit and parking
Company Outings
Site social activities periodically
Free Daily Meals
Free breakfast offered daily
Game Room
Shuffle board, pool table, table games and more!
Stocked Kitchen
Some Meals Provided
Happy Hours
Every Thursday!
Pet Friendly
Dog and cat friendly!
Professional Development Benefits
Job Training & Conferences
LinkedIn Learning access, numerous internal training programs, conference attendance options
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
Lunch and learns
Online course subscriptions available
Paid industry certifications
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