Challenging convention. Trying new things. Reshaping an industry.  

The team at Duck Creek helps insurance companies bring amazing ideas to life quickly and easily with software that thinks and works like they do. We're fueled by sharing ideas openly, challenging conventions, trying new things, and valuing "Why not?" over "Why?" Our certainty that there is always a better way to do things keeps carriers ahead of their competition and is helping to reshape an industry.  

If having a hand in transforming one of the world’s oldest and largest industries into a standard for innovation, open exchange, and peerless user experience sounds exciting, let us know. We may be looking for you.

Program Manager

The Program Manager manages a function and/or several programs of a business group’s business operations and/or program management function(s), including the management of related projects, resource, forecast process, tracking revenue and costs to ensure meeting the organization’s goals and objectives.

Responsibilities:

Business Operations

• Manages a function of a business group’s business operations and/or program management function
• Works toward the achievement of business objectives
• Acts as key point of contact between departments, senior stakeholders and teams
• May represent the business group and/or programs with the IT or Workday team for needs, issues and reporting requirements
• Provides financial and operational reporting to the business/program leadership
• Works in conjunction with senior leadership and utilizing financial data to drive performance improvement
• Creates, fosters and maintains business relationships with employees and management
• Develops and maintains necessary documentation according to department and company policies and procedures
• Assists in the implementation and oversight of the program governance processes
• Identifies and effectively implements process improvements across the organization

Project Management

• Prioritizes and manages multiple projects simultaneously
• Manages the project activities and deliverables, including manages schedules, financials, and project change requests
• Drives Risk/Issue resolution to completion
• Identifies process improvement areas
• Manages change in scope, schedule and cost
• Manages cross team communication and dependencies
• Leads and manages other special projects as necessary

Resource Planning

• Executes resource planning, by managing staffing and/or resources deployment process across the within a function or in the support of the business group/function ensuring all needs are thorough and within budget. 
• Manages relationships and coordinates work between teams
• Projects staffing planning and justification, internal placements, organizational change, management reporting, Offshore/global resource planning,

• Ensures staffing process between Human Resources/recruiting team and hiring managers flows well and provides support on issues.

Team Management

• Works to engage employees in opportunities, strategies and company objectives
• May provide technical leadership/input to project teams
• Administers and communicates expectations, planning, monitoring, enforcing policies and procedures
• Mentors and develops team members

Performs other related duties and activities as required.

Requirements:

Education and Work Experience:

• Bachelor's degree, or higher education level, or its foreign equivalent with 8-10 or more years of professional experience; or
  • Master’s degree and 6-8 years of professional experience;
• 4-6 years’ experience in a Program/ Project Management, Business Analyst, or Project Administrator role
• 4-6 years related industry experience in IT, Insurance and/or Project Management
• Additional experience may be required depending on the business group’s function

Specialized Knowledge, Skills, and/or Abilities:

• Experience/knowledge of P&C Insurance software applications
• Experience/knowledge of software development life cycle for P&C insurance software
• If applicable, may require experience with implementation of Duck Creek Example Platform solutions for Policy Administration, Billing and/or ASW Claims a plus
• Strong leadership skills and ability to manage a local and offshore team
• Acts independently and requires minimal direction
• Strong planning and organizational skills, including ability to handle multiple projects simultaneously in a fast-paced environment
• Ability to adapt to on-going change and works in a fast-paced, customer-focused environment
• Strong time and priority management skills to drive expected outcomes, and works effectively with tight deadlines
• Ability to drive third party relationships when required
• Strong problem solving and analytical skill
• Strong interpersonal, verbal, written and presentation skills, and comfortable presenting to senior management
• Ability to build relationships with internal departments
• Highly effective in collaboration across teams
• Fundamental understanding of cost drivers in business
• Strong Excel skills
• Proficiency in JIRA, JIRA Service Desk, and Workday

Other Requirements:

• Travel: 0-20%
• Work Authorization: Legally authorized to work in the country of the job location.
• Physical: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.