An integral part of the VMO, the Provider Relationship Manager Specialist is responsible to support their team to help ensure McDonald’s Global Technology’s strategic providers are meeting/exceeding the performance levels specified in their respective contracts. They also manage the overall relationship for a sub-set of our provider portfolio; those providing commodity products and services to McDonald’s. In doing so, they assure the delivery of intended value from the provider relationship(s) they manage.

· 1 – 3 years of relevant experience in IT/Technology related provider management

· Project management experience on large-scale hardware / software rollouts

· Good conceptual and creative thinking with ability to communicate complex issues and information to all levels of the organization

· Self-driven, detail oriented individual who actively works to remove barriers to achieving results

· Ability to work in a global fast-paced and agile environment

· Adapts to changes in priorities with ease and comfortable working “in the gray”

· Excellent presentation, facilitation, and interpersonal skills

· Team-oriented, collaborative leadership skills and ability to lead cross-functional colleagues and provider teams

· Demonstrated and strong ability to remain focused under pressure

· Adaptable and flexible while working in a busy global team

· Willingness to travel as required – 10%

· Bachelor’s Degree is required in IT or related discipline

· Help establish new and optimize existing provider relationships to ensure the successful delivery of Global Technology’s initiatives to McDonald’s

· Support our Provider Relationship Managers in working with McDonald’s business units, Global Sourcing, and Legal partner teams

· Help facilitate the execution of Customer Satisfaction Surveys

· Help implement VMO training initiatives for both our internal team and external business partners

· Report VMO processes and performance reporting to the applicable governance bodies

Other Key Responsibilities:

· Provider Data Analysis & Reporting – Support our Provider Relationship Managers in analyzing provider performance and financial data

· Process Mapping and Design – Help facilitate VMO process enhancements and standardization

· Presentation Support – Assist team in creating VMO presentation documents (Business Reviews, Stakeholder Presentations, etc.)

· Provider Contract Changes – Support team members in executing contractual changes with engagement from key stakeholders

· Provider Performance Scorecard - Assist in the development, facilitation, and reporting of the provider performance

· Provider Performance Issue Resolution/Mitigation – Help team in resolving chronic, systemic and/or critical contract or performance issues/disputes

· Stakeholder Communications – Support VMO to ensure McDonald’s stakeholders understand our contractual obligations and monitoring our compliance to them