Company Description
Job Description
Maintains quality output of all programs to ensure customer retention, customer satisfaction and loyalty. Works directly with the Dealer Services Manager, Account Teams, Internal Support Teams on the implementation of the Epsilon product line.
Essential Duties & Responsibilities:

• Program Implementation
• Communicates daily with Program Managers and Team
• Management to ensure the most current product knowledge and program updates
• Acts as a liaison between Program Management/Client & Team members
• Implements daily changes to contract information
• Reviews dealer program information prior to mailing
• Proactive in researching any potential issues using current program systems & Program Management
• Researches daily concerns or issues - with a resolve in a timely manner.
• Tracks resolution and logs progress in Salesforce.com
• Maintains an inventory of program samples to be supplied to the Service Team
• Maintains an organized filing system for a dealer documentation
• Develops and maintains efficient process flows for all program implementations
• Responsible for knowing program participation numbers
• Responsible for training both the internal and field reps on product knowledge and ongoing enhancements and changes.
• Maintains current training materials, power points & contracts
• Assists IT and Program Management in the development of new program systems and updates
• Performs other related duties as needed to support corporate objectives
• Acts in the best interest of the company by applying stated corporate values and priorities to all communications, decisions, and actions

Essential Job Skills:

• 2-3 years' experience managing multiple projects / supporting sales team
• Conscientious and detail oriented
• Strong analytical skills
• Proactive
• Have the ability to multi task
• Intermediate level computer competency
• Flexibility to work when needed under deadlines
• Relationship building skills

Qualifications
Additional Information
When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services.
Thanks to the work of every employee, Epsilon products and services have been recognized as industry-leading by the Forrester Wave™. We process more than 500 billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. And our CORE ID® is the industry's most accurate, stable and scalable identity solution that helps brands recognize and reach 200M+ U.S. consumers in a privacy-safe way.
Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. For more information, visit epsilon.com
Great People Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.
Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.
Epsilon will provide accommodations to applicants needing accommodations to complete the application process.
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