Alliant Credit Union

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Residential Business Systems Manager

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Start a Rewarding Career with Alliant
What will your day look like?
The Residential Business Systems Manager is responsible for the administration, configuration, and management of Alliant's Residential Lending ecosystem including the loan origination system (LOS), supporting lead management, customer relationship management and point of sales components. The Manager will serve as the lead for Residential Lending systems and will work collaboratively with internal/external partners to ensure systems are designed to support Alliant's commitment to offer a Personal, Rewarding, and Digital banking experience. The incumbent will collaborate with Alliant's Residential Lending business, IT team, and system vendors to build, test, deploy and enhance future functionality. The Manager will oversee a diverse range of functions and tasks including idea generation, production process refinement and championing the successful stand-up and future state build-out of the short / long term Residential Lending system priorities. General direction and strategic vision are received from the Head of Residential Lending.
Responsibilities
Do you see yourself doing this?
LOS Responsibilities:

Responsible for activities related to the strategic direction and control of all information systems and technology capabilities, both internally and externally, which include system design and programming, network planning, budget planning, database management, and computer operations
Serve as the lead architect for the build-out, testing and live production deployment of Alliant's new Residential LOS and supporting components
Develop and manage a Residential LOS Roadmap (more than six months ahead) to align with Residential Lending organizational goals and objectives
Analyze LOS specifications for any new releases scheduled for deployment and/or consideration to understand the intended functionality
Support direct users on mortgage owned applications including primary contact, application submission issues, training and communications
Work with more senior staff when dealing with complex issues, larger clients, accounts, projects, analyses, or internal relationships
Maintain a strong understanding of current mortgage compliance as it relates to LOS usages, and broad knowledge of the organization and its key functions
Identify and champion key enhancements to continue the advancement of the LOS digital experience and lead a Residential Lending LOS advisory group
Develop and maintain LOS interface with 3 rd party vendors
Act as the primary interface between Technology and specific business areas, identifying business unit requirements, creating project and process specifications, coordinating with project teams, and ensuring adherence to schedules and budgets
Leadership resource for internal departments and employees using the LOS system
Configure, communicate and maintain reporting system from LOS system
Participate in leadership focus groups and strategy sessions with other internal stakeholders to align LOS offering and output
Lead system related projects
Identify and partner with end users to resolve any daily system operating issues
Accountable for the completion of assigned deliverables with little day-to-day management
Applies experienced knowledge of specialized discipline or client short-term needs and develops an understanding of longer term requirements
Minimal, but may develop staff on specific projects

Project Management:

Manage significant projects (e.g., strategic change management, new business and product initiatives, process re-engineering, etc.), and business systems analysis or technical writing
Responsible for the development and execution of the Residential Lending (LOS) Project Plan(s) with successful, timely and seamless implementation of all new and existing enhancements within the Residential Lending team
Manage key vendor/partners and others as designated, including vendor review at the time of contract execution or when lack of quality and/or service review is required
Ensure successful conversion of any vendor/partner within the division as needed
Manage and monitor third party pricing and servicing partners

Lending Department System Support

Collaborate with IT Department to prioritize and work on help desk tickets
Work with IT to support LOS integration with Alliant's core system, Symitar

Leadership and Performance Management Responsibilities

Translate strategic and operating plans into meaningful direction of projects, goals, priorities and activities; delivering on strategy through quality execution and best practice adaptation
Capture, analyze, and understand the internal environment and talent capabilities to address organizational refinement, agility and growth
Champion Employee/Internal Customer Engagement, employee development and all cultural hallmarks through a strong leadership signature and a growing command of Alliant's leadership competencies
Continually assesses and provides discerning development, insightful coaching and talent utilization/optimization for direct reports
Apply High Performance Management practices in leading an engaged workforce in order to effectively leverage the full potential and talent of this function
Provide a structural and consistent approach to ensure that individual development plans are in place, performance management is consistent, performance management process is respected and followed, and coaching and feedback are provided on a regular and dynamic basis

Adhere to and ensure compliance of all business transactions with policy and process of the Bank Secrecy Act. Ensure compliance with all applicable state and federal laws, company procedures and policies. Maintain integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; comply with Privacy Act directives.
Qualifications
What makes you a great fit?
You'll be a great fit if in addition to the completion of a Bachelor's degree in business, technology or other relevant field required, and you have:

5+ years of experience with Residential Lending process design, project management, training, and cross-functional collaboration
Ability to communicate effectively with business and technical audiences
2+ years supervisory experience preferred
Effective organizational, analytical and problem-solving skills
Excellent relationship management and customer service skills
Ability to communicate and present to all levels of an organization
Ability to successfully contribute as an individual and as part of a team
Strong productivity software skills required (Excel, Word, PowerPoint)

When you're happy, we're happy!
As a thank you for joining our team, you'll benefit from:

Competitive medical, dental, and free vision benefits
Competitive compensation plan
Contributions towards gym memberships
Generous PTO and banking holidays off

Still not convinced?
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Calli Cardillo

Director, Technical Strategy & Portfolio Management

PUTTING PEOPLE FIRST

Propelling product forward through teamwork

Cardillo oversees enterprise execution for digital products at Alliant. To this end, her team has been rapidly growing and building out new processes and changes to products designed to enhance customer experience. She credits her team with being her number one asset in approaching these goals. “Happiness in teams leads to top output,” Cardillo said. To encourage a happy and healthy team environment, they align on individual development plans. Employees are encouraged to join ERGs, explore their strengths and pursue training and certification programs.

I feel genuinely supported by the team I work with. It is so rewarding to celebrate successes as a team when you can directly see and feel the impact from how hard everyone is working.

Crystal Luna

Director, Banking Operations

EMPOWERING EMPLOYEES

Inviting contributors to take the lead

Since joining Alliant in 2006, Luna has experienced the company’s focus on professional development first hand, advancing through several roles into a senior leadership position. “My approach to leadership has always been to take my team along for the ride,” Luna said, noting that she celebrates the successes of direct reports that move into managerial positions. As the founder of EMPOWER, Alliant’s Black professionals ERG, Luna is committed to creating leadership opportunities for a diverse workforce and ensuring the company is an equitable and inclusive place that elevates its employees.

I take a supportive role and allow my team members to take the lead. This showcases their talents to others in the organization and gives them the confidence to take on bigger roles and responsibilities.

Sean Briscoe

Director, Credit Product Strategy & Analytics

PRODUCING FINANCIAL WELLBEING

Developing tech in service of people

Briscoe was initially excited to join Alliant for two reasons: its forward-thinking digital-first approach to lending and its commitment to serving members as a nonprofit organization. His team recently set its sights on improving Alliant’s flagship Visa Cashback Signature Card, working with product, marketing, compliance and technology teams to enhance member experience. “We continue to find new opportunities for growth and new ways to serve our members,” Briscoe said. “The team at Alliant is engaged, energized, self-motivated and always member-focused.”

Everything I do helps improve the financial lives of our members, and each one of my ideas is heard and taken seriously.

What are Alliant Credit Union Perks + Benefits

Alliant Credit Union Benefits Overview

Alliant constantly works on improving its Employee Value Proposition. Our Human Capital Group team seeks ongoing employee feedback to continue to raise the bar on employee-focused benefits, making updates to the existing and adding new benefits every year.

Culture

Volunteer in local community

Alliant offers 8 hours of paid volunteer time benefit for all employees.

Partners with nonprofits

To execute on our mission of Bridging the Digital Divide, Alliant has partnered with PCs for People, Connected Nation, DiGiTunity and the National Digital Inclusion Alliance.

Open door policy

OKR operational model

Team based strategic planning

Flexible work schedule

Alliant provides employees with a flexible work schedule that includes Flexible start and end times.

Remote work program

Since the pandemic began, all non-essential job functions have been remote 100%.

Diversity

Documented equal pay policy

Dedicated diversity and inclusion staff

Highly diverse management team

Mandated unconscious bias training

Alliant provides our leaders and employees with unconscious bias, psychological safety and inclusive mindset training.

Diversity manifesto

Diversity employee resource groups

Alliant supports employee resource groups. At this time, employees created INCLUDE, a women's resource group and ALL, an LGBTQ+ employee resource group, and EMPOWER black employees' resource group.

Hiring practices that promote diversity

At Alliant, we ensure that we have a diverse candidate slate for every role for which we hire and that our interview panels are also diverse.

Health Insurance + Wellness

Flexible Spending Account (FSA)

Alliant employees can contribute up to $2,750 annually to their Health Care FSA and $5,000 to their dependent care FSA.

Disability insurance

Company provides Short Term Disability benefit payable for up to 13 weeks as well as Long Term Disability insurance that covers 66.67% of your monthly earnings up to $10,000 monthly maximum payout.

Dental insurance

Preventive services covered at 100%, Basic services covered at 80%; Major restorative services covered at 50%; Orthodontics covered at 50%

Vision insurance

Alliant offers free vision benefits to its employees and their dependents. The vision benefits plan covers 100% for annual eye exams after a $10 copay and $150 for glasses and contacts.

Health insurance

Alliant provides a choice of two medical plans. If you elect a medical plan, you are automatically enrolled in an HSA where Alliant contributes funds to help you pay for your out-of-pocket expenses.

Life insurance

Basic Life insurance and Accidental Death & Dismemberment is equal to 1 times an employee's annual salary. Employees can also purchase Voluntary Life insurance for themselves and their dependents.

Pet insurance

Our pet insurance policy covers up to %90 of out of pocket expenses.

Wellness programs

With Alliant's wellness reimbursement program, each employee receives up to $35 per month (non-cumulative) to spend on wellness activities and discounted wellness services through ThrivePass.

Mental health benefits

Alliant employees get free access to ComPsych, Calm and myStrength apps and services.

Financial & Retirement

401(K)

Alliant offers a 401(k) plan administered through Fidelity where employees can contribute up to 60% of eligible compensation to the annual IRS limit.

401(K) matching

We match 100% of contributions up to the first 5% of an employee's annual gross pay. eligible salary. You will be 100% vested in these contributions right away.

Performance bonus

In the last years, Alliant’s bonus payouts were above 100%.

Charitable contribution matching

The Alliant Credit Union Foundation also matches employee donations made to non-religious, non-political 501(c)(3) organizations up to a total of $1,000 per person per calendar year.

Child Care & Parental Leave

Generous parental leave

We provide up to 6 weeks of parental leave for the primary and secondary caretakers.

Family medical leave

Employees who have been with the company for 12 months are eligible for up to 26 weeks of family medical leave.

Vacation + Time Off

Unlimited vacation policy

Generous PTO

Our employees receive between 21 and 31 days per year of paid time off based on years of service. Alliant also offers a Flexible Time Off (unlimited time off) policy for Sr. Managers and above.

Paid volunteer time

Our employees receive 8 hours per year of paid volunteer time.

Paid holidays

Office Perks

Commuter benefits

Employees can withhold up to $280 per month pre-tax for transit expenses and up to $280 per month pre-tax for parking expenses.

Company-sponsored outings

Alliant hosts between 4 and 6 major employee events in a year, including the Annual Volleyball Tournament, annual summer party and employee appreciation day celebration.

Free snacks and drinks

Currently, Alliant offers free snacks, free hot beverages and bottled water during the day, free lunch/food events on occasion and bi-weekly free fruit.

Some meals provided

Fitness stipend

Alliant reimburses its employees up to $35 per month for gym, health and fitness services and activities.

Professional Development

Job training & conferences

Alliant offers employees professional development opportunities like Annual individual budget for training, onsite training courses and the ability to attend job-related conferences and seminars.

Tuition reimbursement

We offer up to $5,250 annually for continuing education through our tuition reimbursement benefit.

Lunch and learns

Alliant hosts lunch and learn and hour with the leader meetings once per quarter, giving our employees to hear from our executive and senior leadership teams.

Promote from within

Continuing education stipend

We offer up to $5,250 annually for continuing education through our tuition reimbursement benefit.

Online course subscriptions available

Customized development tracks

Paid industry certifications

Additional Perks + Benefits

Alliant constantly works on improving its Employee Value Proposition. Currently, Alliant offers free snacks, free hot beverages and bottled water, free lunch/food events on occasion, personal concierge service, on-site package/mailing service, massage therapy, discounted ticket sales, car wash, dry cleaning, convenience store, vehicle maintenance, banking and a gym at our headquarters location.

Our company works hard to create a work environment that allows our employees to maintain a healthy work/life balance. We encourage our employees to take advantage of flexible hours and offer an option to work remotely. Alliant also offers a very generous PTO package, which starts new employees with 21 PTO days annualized in their first year of employment.

The well-being of our employees and their families translates to productivity and commitment to their jobs. That is why we constantly work on launching new benefits that will help them find the best medical care at the lowest cost and get the help they need with convenience and without unnecessary stress.

View full list of perks + benefits

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