Retail Solution Architect – IT Architecture Services at McDonald's Technology

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McDonald's Global Architecture organization is responsible for the architecture, design, integration, and management strategy of the foundational McDonald's restaurant software application platforms and products. These power one of the most significant brands in the world, enabling and scaling to over 33,000 McDonald’s restaurants operating in over 120 diversified countries. Furthermore, these software platforms provide the foundation to achieve operational excellence and to reliably serve some of the world’s favorite food to a base of over 70 million customers every day.

We are in the process of transforming our in-store technology platforms in an effort to enable a facer pace of change and ease of adoption for new features and services that will drive the business. You may have seen the KIOSK implementations, and heard of recent acquisitions around engine technology.

As these and many other innovative solutions are being planned, our Solution Architecture team is designing how we build and integrate systems to bring this innovation to life in a way that is secure and can scale to the size of McDonald’s. This platform will power a broader set of applications that will significantly modernize McDonald’s, and it is the foundational core responsible for ensuring a seamless user experience for both our customers and our restaurant staff.


McDonald's is looking to hire a collaborative individual who, in partnership with other Solution Architects, will engage customers and partners to clarify expectations, apply relevant standards and best-practices, and drive the evolution of our restaurant / retail technology strategy. You will know how to balance a strong results-orientation with continuous improvement. This role is a collaborative role, necessitating strong social and influencing skills in addition to broad IT domain knowledge, particularly in retail systems architecture. You will have influence and oversight over the evolution and implementation of our global retail technology platforms. Furthermore, the role will have responsibilities to cultivate innovation, develop proof of concepts, and fast fail digital commerce research and concepts.

· 10+ years of experience in Retail Infrastructure

· 3 years’ experience as a Solution Architect, Domain Architect or Enterprise Architect

· Good technical, development-focused background with experience integrating applications and systems developed by multiple parties

· Demonstrated proficiency in:

o Infrastructure and applications architecture modeling and design

o Design documentation

o System qualities and tradeoffs – solution evaluation experience

o Software security methods and models

o Application frameworks

· Working Security/PCI/SOX compliance knowledge

· Software development knowledge (programming models, runtime execution environments, software design patterns, software engineering, software documentation); Point of Sale (POS) preferred

· Understanding of business functionality, interfaces, data flow and functional architecture of systems supported

· Working knowledge of application containers, containerization pros/cons and virtual networks related to containers and micro services. Docker and Kubernetes preferred

· Strong analytical, diagnostic and problem-solving skills with ability to work independently to prioritize and handle various tasks

· Specific knowledge of Windows 7 and 10 clients, Server 2012 and 2016 and Hyper-V

· Proficiency in system hardware architecture and implementation

· Knowledge of infrastructure and server theories, principles and concepts; application infrastructure and standards; networking fundamentals; Windows; Physical Server architecture; Virtualization technologies and LAN/WAN/Firewall/VPN network technologies

· Ability to define data reporting criteria and how to use these reports to identify trends and as a means of solving recurring problems

· Understanding of both business and systems processes and an ability to understand and explain issues from both a technical and a business functional point of view

· Aptitude for creative thinking, decision-making, learning, problem-solving, systems thinking, personal ethics, interpersonal skills and credibility

· Strong interdisciplinary analytical skills, proven by frequent and successful application of technical standards, theories, concepts, and techniques

· You will work as a member of a highly collaborative team in a fast paced, dynamic environment

· 4-year degree in Computer Science preferred or equivalent experience

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

· You will participate in the ongoing development of the infrastructure roadmap

· You will assist in the development of short and long-range plans

· Work with application teams and vendors to develop and lead the execution of system solutions for customer facing technologies; including POS, KIOSK, Cashless systems

· In this role, you will act as a trusted advisor to internal leaders by seeing the big picture and translating business strategies into actionable technology roadmaps and project plans

· Assist developing IT polices to support the implementation of strategies set by upper management

· Establish and lead senior-level technical relationships with other internal tech teams, as well as our third-party vendors

· Participate as a senior advisor in the diagnosis and solution of environment related issues; including network, hardware, permissions, certificates, etc.

· You will lead systems design meetings with the customer and vendor

· Apply new solutions through research and collaboration with team to determine course of action for new application initiatives

· Actively participate in POS software release and deployment planning to ensure functionality is supported for all markets

· Enforce to established security, testing policies and procedures

· Uses own domain expertise and appropriate partners to evolve our Retail Technology standards that improve time to market, economics, and brand protection for global technology solutions

· You'll be responsible for documenting pertaining to product features, activity flows, integration flows, data contracts, etc.

· Analyzes new solution requests, solicits and clarifies non-functional requirements, and formulates conceptual and physical architectures, to rapidly deliver solutions in a dynamic, multi-vendor environment

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Technology we use

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In the heart of the West Loop, a vibrant and rapidly growing tech neighborhood. Our new HQ is accessible by all forms of transportation.

An Insider's view of McDonald's Technology

What’s the vibe like in the office?

The entrepreneurial spirit at McDonald’s is noticeable at all levels. People inspire; people are nimble; people are team-driven; people are focused on evolving and improving. When you walk around the space, you can feel the energy that comes from collaboration and problem-solving. I am motivated to push myself every day.


Product Manager, Global Mobile App

What kinds of technical challenges do you and your team face?

We are providing insights and real time event data for decision making and marketing activation at a scale very few other companies can compare to. We are moving from a 1 to many CRM strategy to a 1 to 1 contextual and personalized experience for our customers and are watching our data drive the direction of feature development within McDonald’s.


Sr. Manager, Digital Analytics

What does career growth look like on your team?

Working at a company of this Global scale has stretched my skills like never before. The sheer number and variety of customers using the product I work on every day is both challenging and exhilarating; developing my skillset in a way that would be hard to match elsewhere


Sr. Product Manager, Kiosk

What's the biggest problem your team is solving?

McDonald’s has a few consistent challenges that we’re always solving for - scale and flexibility are critical. Every piece of technology that we build has to be scalable to 30,000+ restaurants! The second challenge is flexibility –we need to provide a consistent and reliable experience, and every restaurant is unique!


Product Capabilities and Innovation

What are McDonald's Technology Perks + Benefits

Volunteer in local community
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
McDonald's provides both short and long term disability benefits at no cost to you.
Dental Benefits
McDonald’s Dental Plans allows you to see the dentist of your choice and provides coverage for preventive, basic, major and orthodontic care at 100%.
Vision Benefits
McDonald's Vision Plan provides eye exam coverage and benefits that reduce your costs for prescription eyewear, contact lenses and laser vision correction.
Health Insurance Benefits
McDonald’s offers medical plan options to help pay for the cost of health care when you need it. During enrollment, you can sign up for the insurance and pick which plan is best for you.
Life Insurance
McDonald’s automatically gives you basic life, dependent life, accidental death and dismemberment (AD&D) and Business Travel Accident Insurance (BTA) at no cost to you.
Onsite Gym
We have an 8000 square foot gym on our 9th floor with best-in-class equipment, classes, personal training, and magnificent views of the city!
Retirement & Stock Options Benefits
401(K) Matching
Once you’re eligible for the company match, McDonald’s will match your contributions with $1 for each $1 you contribute up to a maximum of 6% of your annual pay, up to IRS limits.
Performance Bonus
Match charitable contributions
McDonald’s Matching Gifts Program encourages employee support of not-for-profit organizations. Under this program, McDonald’s gives $1 for every $1 you contribute, up to $5,000 a year.
Child Care & Parental Leave Benefits
Child Care Benefits
McDonald’s has agreements for employee child care discounts to help you with the cost of child care while you work.
Generous Parental Leave
McDonald’s provides four types of Parental Leave, and you may be eligible for one or more of the types of leave listed: Paid Parental Leave, Maternity Leave, Adoption Leave, Unpaid Parental Leave.
Flexible Work Schedule
McDonald's provides employees with a flexible work schedule that includes Summer hours, Core hours, Compressed week, Flexible start and end times.
Family Medical Leave
The Family and Medical Leave Act (FMLA) and certain state laws allow you to take unpaid leave to care for yourself and your qualified family members, as long as you are eligible.
Adoption Assistance
McDonald’s Adoption Assistance Program helps with the costs of adopting a child. The child must be under age 18 and not related to you by blood or marriage.
Vacation & Time Off Benefits
Generous PTO
McDonald's employees receive between 15 and 25 days per year of paid time off based on years of service.
Eligible employees get 40 days of paid sabbatical after their first 10 years of working at McDonald's
Paid Holidays
Paid Sick Days
McDonald's employees receive 100 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Happy Hours
Happy hours are hosted on Thursdays in the summer, and twice a month on Thursdays during the remainder of the year.
McDonald's offers employees paid on-site garage parking.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Continuing Education stipend
Paid industry certifications
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