Risk Manager at Forager

| Chicago
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Risk Manager

Forager is growing and building something incredibly complex. Due to this growth, we’ve created a new role, Risk Manager, to build process and strategy across contracting, compliance, claims, insurance, vendor management and related functions – with the goal of integrating the company’s risk into a holistic framework. Reporting to our COO, the Risk Manager will oversee the development and continuous improvement of Forager’s risk and compliance programs. With excellent judgement you will collaborate cross-functionally to onboard new customers and carriers, manage the claims and OS&D processes, select and manage service providers, evaluate new business opportunities, and participate in cost-benefit analyses that drive technological innovations.

Your Impact:

  • Review customer and carrier contracts and balance the need to protect the business and win business, including by offering strategic guidance on new opportunities
  • Oversee daily carrier onboarding and monitoring
  • Implement a Claims program and manage all customer claims, working with outside counsel when necessary
  • Perform ongoing carrier compliance audits to ensure quality system standards and continuously improve Forager’s international carrier compliance program for Canada, Mexico and the US
  • Identify, develop, improve and validate quality processes and lead training for them
  • Manage the company’s certifications with SmartWay, ISO 9001 and other compliance programs, looking for opportunities to distinguish Forager in the marketplace
  • Partner with leadership to drive consistent protocols and help them conduct strategic conversations during customer or carrier onboarding
  • Implement a contract management system
  • Manage Forager’s insurance policies and insurance rider program in collaboration with sales, business operations, customer operations, pricing and finance
  • Monitor and evaluate regulations affecting the industry
  • Support the business with cost-benefit analysis that measure risk using a data-driven, probabilistic approach
  • Partner with sales, operations and software development functions to streamline all risk management functions
  • Build out a risk management team that attracts top talent

What You'll Bring:

  • Able to work under pressure, deal with difficult issues and have a high sense of urgency
  • Familiarity with Department of Transportation (DOT) and Federal Motor Carrier Safety Administration (FMCSA) regulations for brokers and carriers. Familiar with FMCSA’s SAFER system.
  • Experience with Hazardous Materials regulations and Food Safety Modernization Act (FSMA)
  • Ability to translate risk findings into action items or communications to leadership
  • Understanding of legal and compliance concepts
  • Strong ability to maintain confidentiality

Bonus Points:

  • Experience with Secretariat of Communications and Transportation in Mexico
  • Experience with C-TPAT
  • Experience with ISO 9001

    Who we are?

    Forager is a logistics tech startup with one goal: simplify cross-border freight with a combination of purpose-built technology and decades of industry experience. We're building an automated and collaborative marketplace that connects cross-border shippers (customers) with their optimal carrier (trucking companies) based on region, price, and service rating.

    In response to COVID-19 & Forager’s commitment to keeping our employees, their families and our community safe, we have made the decision to continue working remotely through the remainder of the 2020 year. This means all new hires will be onboarded and trained remotely. In the future, this position will be expected to work onsite at our Chicago HQ once it is safe to do so.

    Forager is an equal employment opportunity employer. We evaluate qualified candidates without regard to race, color, religion, gender, age, gender identity, sexual orientation, national origin, disability, age, military or veteran status, disability, or any other legal protected characteristics.

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    Technology we use

    • Engineering
    • Product
    • Sales & Marketing
      • JavascriptLanguages
      • SqlLanguages
      • ReactLibraries
      • ExpressFrameworks
      • Node.jsFrameworks
      • PostgreSQLDatabases
      • Google AnalyticsAnalytics
      • BalsamiqDesign
      • FigmaDesign
      • AsanaManagement
      • JIRAManagement
      • TrelloManagement
      • WordpressCMS
      • HubSpotCRM
      • SalesforceCRM

    Location

    2045 W Grand Ave, Chicago, IL 60612

    An Insider's view of Forager

    What’s the vibe like in the office?

    It's definitely lively! We have a great sense of camaraderie, so we're pretty casual overall. Whether we’re cracking jokes or putting our heads down and getting to work, we all share the collective goal of building something great.

    Bobby

    UX/UI Designer

    How do you collaborate with other teams in the company?

    SaaS tools help a lot, but if I'm working with someone outside of Product, I always invite them out to lunch. Knowing someone on a more personal level helps you understand the context behind their ideas. You get more insight into their problems and that informs your solutions. I collaborate best over burgers!

    Claude

    Product Manager

    What makes someone successful on your team?

    Empathy for sure. To be a successful software engineer, especially at a collaborative company like Forager, you have to view the world through a distinctly human lens. At the end of the day, we're not just writing code in a vacuum. We're writing code for other people.

    Chris

    Senior Software Engineer

    How do your team's ideas influence the company's direction?

    Forager's tech is built by and for logistics professionals, so obviously the team's ideas and experiences are key to its development. Their feedback actively shapes our platform. Once you know our team you can see their fingerprints on everything we do, because everything we do is a team effort.

    Jessie

    Chief Operations Officer

    How does your team reward individual success?

    Raises and promotions are common for top performers, but what really makes Forager unique is the atmosphere. Logistics and tech can both be so competitive, but at Forager it feels like we're all on the same team. People are excited to shout each other out and celebrate your victories with you. You don't have to fight for recognition.

    Jason

    Product Manager

    What are Forager Perks + Benefits

    Culture
    Friends outside of work
    Eat lunch together
    Daily sync
    Open door policy
    Team owned deliverables
    Team based strategic planning
    Group brainstorming sessions
    Open office floor plan
    Diversity
    Dedicated Diversity/Inclusion Staff
    Diversity manifesto
    Hiring Practices that Promote Diversity
    Health Insurance & Wellness Benefits
    Flexible Spending Account (FSA)
    Disability Insurance
    Dental Benefits
    Vision Benefits
    Health Insurance Benefits
    Life Insurance
    Wellness Programs
    Forager offers a monthly well-being stipend for all employees.
    Mental Health Benefits
    Retirement & Stock Options Benefits
    401(K)
    Company Equity
    Performance Bonus
    Child Care & Parental Leave Benefits
    Generous Parental Leave
    We provide up to 12 weeks of parental leave for the primary caretaker. Forager also provides 6 weeks of leave for the secondary caretaker.
    Flexible Work Schedule
    Family Medical Leave
    Vacation & Time Off Benefits
    Generous PTO
    Paid Holidays
    Perks & Discounts
    Casual Dress
    Commuter Benefits
    Company Outings
    Stocked Kitchen
    Some Meals Provided
    Happy Hours
    Professional Development Benefits
    Diversity Program
    Lunch and learns
    Promote from within
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