Senior IT Technical Support Analyst I at Motorola Solutions

| Chicago
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Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.


Department Overview
Our IT organization isn’t just here to support our business. We’re here to reinvent it – by changing the way our customers, partners and employees interact with our company. To do that, we’re looking for people who bring great ideas and who make our partners’ ideas better. Intellectually curious advisors (not order takers) who focus on outcomes to creatively solve business problems. People who not only embrace change, but who accelerate it.
Job Description

We are on a mission to find a new teammate who can help us support software development as they create mission critical world leading software products. You will play a vital role in troubleshooting, improving and removing roadblocks in the software development process and become This role promises to be rewarding and challenging.

Scope of Responsibilities/Expectations

With over 4000 global software engineers, the IT Software Engineering Tools Team provides services that enable engineers to work in agile environments that increase their productivity and innovation. This position is for a Software Support Engineer within the IT organization that focuses on software development environments. Our new teammate will be primarily responsible for providing best in class support, collaborating with the software development teams and maintaining engineering development tool chain. This position will give the opportunity to work closely with many teams that cover many different software development aspects as well as to stay current with the latest trends in software development.

Technical Knowledge/Skills Required:

  • Experience in administration and troubleshooting Windows and Linux based environments 

  • Experience with software development tools such as:

  • Jira, Bitbucket, Artifactory, Git, pipeline orchestration tools (e.g., Jenkins, Bamboo, etc.), SonarQube, GitHub, ClearCase 

  • Basic knowledge of cloud providers and their services (e.g. AWS, Azure )

  • Basic script programming knowledge (e.g bash, Python, etc)

  • Bachelors degree or Associates degree in a technical field is preferred

NICE TO HAVE:

  • Experience with programming languages, such as Python, Bash, Java/Groovy, JavaScript

  • SCM experience and understanding business processes

  • Good understanding of SecDevOps practices

Non-Technical Knowledge/Skills Required:

  • Self-starter with technical vision and an entrepreneurial spirit! 

  • Willingness to proactively bring new ideas and focus on innovation

  • Open-minded attitude and a desire to be creative on a daily basis

  • Self-motivated and ability to work independently – Should be able to drive execution with little oversight

  • Team player who can foster teamwork and a positive working environment despite any challenges

  • Strong aptitude to learn

  • Written and oral communication skills

  • Strong collaboration & active listening skills

  • Ability to work in a fast-paced, demanding, and rapidly changing environment


Basic Requirements
  • 3+ years of experience as an IT Software Business Analyst or Engineering tools support-facing role

  • High School Diploma


Travel Requirements
None
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes

Our U.S. Benefits include:

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits effective Day 1
  • 401K with Company Match and Day 1 vesting
  • 9 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • AWS (Amazon Web Services)Languages
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • ITILFrameworks
    • MySQLDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • JIRAManagement
    • Microsoft ProjectManagement
    • SmartsheetManagement
    • SalesforceCRM
    • GoogleEmail
    • MarketoLead Gen
    • Oracle EloquaLead Gen

Location

Located in the West Loop, one block from Ogilvie Train Station and Union Train Station. The office is also close to multiple CTA stops.

What are Motorola Solutions Perks + Benefits

Motorola Solutions Benefits Overview

Our U.S. Benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits effective Day 1
- 401K with Company Match and Day 1 vesting
- 9 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Remote Work Program
Our remote work program includes telecommuting at Manager discretion.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Stocked Kitchen
Happy Hours
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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