We're on a mission to make the world more musical.
Chicago, IL

Senior Manager, DEI at Reverb

| Chicago | Remote
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Company Description
Reverb is the largest online marketplace dedicated to buying and selling new, used, and vintage musical instruments. Since launching in 2013, Reverb has grown into a vibrant community of buyers and sellers all over the world. By focusing on inspiring content, price transparency, musician-focused eCommerce tools, a music-savvy customer service team, and more, Reverb has crafted an online destination where the global music community can connect over the perfect piece of music gear.
Our core belief is that music makes the world a better place. Sales on Reverb help support Reverb Gives , which provides youth music education programs across the world with instruments they need to make music.
Job Description
We are seeking an exceptional Senior Manager of Diversity, Equity and Inclusion who will leverage external insights & previous experience to expand and lead the execution of an annual DEI strategy that is innovative and aligned with business goals & the overall people strategy. This strategic framework will outline the key efforts needed to attract, engage, develop, and retain a powerfully diverse, dedicated workforce and will account for DEI opportunities across the organization. Reverb has publicly committed to approximately double the percentage of U.S. employees who identify as BIPOC and reach gender parity by 2026.
Do you want to be an integral part of Reverb's people team, helping us build the Diversity, Equity, and Inclusion function? If so, this may be the role for you! Reporting to the Sr. Director, Head of People, you will also work closely with other leaders across multiple functions and partner with the Etsy DEI team.
This is a full-time position located in Chicago. We are open to remote hires within multiple states. Remote candidates must be committed to travel to Reverb's Chicago office several times a year in line with company policy. Expectations may vary depending on the role and level. For candidates who will work remotely visit this link for a list of approved locations.
  • Establish measures to evaluate performance of annual strategic DEI employee plan, progress towards DEI goals.
  • Oversee the DEI strategy creation and execution.
  • Support the Reverb employee DEI council and amplify their effectiveness aligning with overall DEI and business goals.
  • Be an empathetic listener to concerns raised within communities, protect safe spaces, and provide key insights to the business.
  • Partner w/ key leaders across the business on all matters DEI related - sometimes advising based on external research you conduct or your own experience.
  • Remain current on all trends and standard methodologies related to the enhancement of DEI initiatives & proactively educate the Executive team and People Team.
  • Collaborate effectively with key partners across the entire organization on topics that range from compliance to employee relations, from talent acquisition and external partnerships to marketing and workplace, and everything in between.
  • Serve as an internal speaker, educator and advocate for the Reverb DEI programs.
  • Manage the DEI employee programs budget.

You will also be successful in the role if you have:
  • 6+ years of experience in an HR or Talent related field with at least 3 years relevant DEI strategy and operations experience. Prior experience working in the tech industry is a major plus.
  • Experience creating and driving program processes which enable smooth execution and continuous improvement
  • Outstanding relationship management, verbal and written communication skills with the ability to collaborate with technical and non-technical cross-functional groups on a global scale.
  • Exceptional emotional intelligence, judgment, and ability to cope with emotional content, difficult conversations, and issues of identity, trauma, and belonging.
  • High attention to detail and faculty to distill complex ideas into clear guidance and communications in a fast paced environment.
  • Ability to maintain order, focus and calm in times of ambiguity, emotion, stress, or changing priorities.
  • Able to influence outcomes and people without reporting lines.
  • Have a roll-up-your-sleeves and get the work done attitude.
  • Leads with optimism.

Additional Information
About Our Compensation and Benefits
Reverb offers compensation packages that include base, bonus, and equity in the form of Etsy restricted stock units. Some of our key benefits include:
  • 100% paid medical, dental, and vision coverage for employees and their eligible dependents (you read it right: no premiums!)
  • Life, AD&D, and supplemental long-and short-term disability insurance
  • A matching 401(k)
  • A generous PTO policy
  • Sabbatical program for every 5 years of service
  • Back-up Child Care Service credits
  • 18 weeks of gender-neutral parental leave for the birth or adoption of a child
  • Up to $7,500 reimbursement of adoption-related expenses
  • Ways to give back to your community through a charitable contribution match and volunteer time off

At Reverb, we believe that a diverse, equitable and inclusive workplace makes us a more relevant and resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. Reverb is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
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Where we are

We’re headquartered in Chicago but our team members are located from California to Amsterdam—we’re remote friendly!

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • ElasticsearchDatabases
    • RedshiftDatabases
    • Google AnalyticsAnalytics
    • AmplitudeAnalytics
    • LookerAnalytics
    • DatadogAnalytics
    • ChartioAnalytics
    • FigmaDesign
    • TrelloManagement
    • JIRAManagement
    • In House/CustomCMS
    • BrazeEmail

What are Reverb Perks + Benefits

Reverb Benefits Overview

Get employer paid health benefits, 401k matching/pension contributions, equity (offers vary by country), 18 weeks of gender neutral parental leave, supplemental mental health benefits, and generous paid time off—whether your band is touring in Japan or your teen is touring their first college campus. And, we're embracing a flexible work model which empowers our people to do their best work一wherever they are.

Volunteer in local community
Reverb Serves promotes opportunities for employees to volunteer with local organizations.
Partners with Nonprofits
Through Reverb Gives, a portion of every purchase made on Reverb helps youth music education programs get the musical instruments they need to make music.
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Reverb pays 100% of monthly premiums for you & eligible dependents. Your spouse or domestic partner, children/stepchildren (up to 26), & disabled children in your guardianship of any age are covered.
Vision Benefits
Reverb pays 100% of monthly premiums for you & eligible dependents. Your spouse or domestic partner, children/stepchildren (up to 26), & disabled children in your guardianship of any age are covered.
Health Insurance Benefits
Reverb pays 100% of monthly premiums for you & eligible dependents. Your spouse or domestic partner, children/stepchildren (up to 26), & disabled children in your guardianship of any age are covered.
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Reverb's 401(k) retirement plan matches 50 cents on the dollar of an employee's contributions up to 6% of eligible income (3% maximum match).
Company Equity
Performance Bonus
Match charitable contributions
Reverb matches eligible employee contributions up to $750 per year.
Child Care & Parental Leave Benefits
Child Care Benefits
Reverb sponsors the [email protected] benefit, a family care service that can help you find caregivers for your whole family, including your child, parents/grandparents and/or pet.
Generous Parental Leave
Reverb offers 18 weeks paid parental leave for the birth or adoption of a child.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Reverb offers 20 vacation days per year for the first five years of service, which increase to 25 days in future years.
Paid Volunteer Time
Employees receive 40 hours per year (10 hours/quarter) of paid volunteer time.
Eligible employees get 4 weeks of paid sabbatical for every 5 years of service..
Paid Holidays
Paid Sick Days
Reverb offers unlimited sick/mental health days.
Perks & Discounts
Casual Dress
Commuter Benefits
Reverb provides Commuter Transit & Parking benefits through Wageworks. This program allows you to set aside pre-tax dollars for eligible commuting expenses.
Company Outings
Stocked Kitchen
Reverb's office has snack bars, coffee stations, and espresso makers, and there's a fridge that gets stocked with La Croix (and Cold Brew in the summer months).
Some Meals Provided
Happy Hours
Reverbers perform with co-workers, learn how to play, or just cheer on their teammates at music-filled happy hours.
Employees can enjoy free street parking near the office. We also work with the local alderman to provide employees with parking passes during the Cubs baseball season to make parking a breeze!
Fitness Subsidies
Gympass offers benefit-eligible employees (and up to 5 family members) unlimited access to thousands of fitness venues, featuring over 800 different activities at up to an 80% discount.
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Grow professionally and personally through REV Talks, our workshops featuring topics ranging from meditation and healthy eating to “DJing 101.”
Cross functional training encouraged
Promote from within
Online course subscriptions available

An Insider's view of Reverb

What kinds of technical challenges do you and your team face?

With our extensive and constantly replenished marketplace, there are countless puzzles of varied complexity to solve. Our approach involves foundational work, experiments, and transformative changes to the shopping experience. Helping musicians around the globe find the perfect instrument inspires and motivates our work every day.


Engineering Manager

How does the company support your career growth?

At Reverb, employees are seen as individuals with the potential to make a real impact on our team and community. I was given opportunities to explore my skills and create my current position to match my interests and the company’s need for a learning and development manager. I’ve grown more than I ever dreamed possible!


Learning & Development Manager

How do you empower your team to be more creative?

We task our teams with solving real customer problems—like “I expect to effortlessly discover music gear I’ll love”—and give them the context and long-term goals needed to shape their work, not solutions. We know the people closest to the work and our customers are in the best position to explore a range of directions and choose the best one.



How has your career grown since starting at the company?

My journey with Reverb started when I was fresh out of college. During this time, Reverb has given me endless opportunities to grow. But more important to me are the life-long friends and musical partners I’ve gained along the way.


Senior e-Commerce and Account Manager

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