Relativity
Stay connected with us: https://resources.relativity.com/Candidate-Newsletter-Opt-In.html
Chicago, IL
Remote

Senior Manager, IT Operations System Engineering

| Remote
We are Relativity. A market-leading, global tech company that equips legal and compliance professionals with a powerful platform to organize data, discover the truth, and act on it. The US Department of Justice, 199 of the Am Law 200, and more than 329,000 enabled users trust Relativity during litigation, internal investigations, and compliance projects.
 
Our SaaS product, RelativityOne, has become the fastest-growing product in the company's history and we have consistently been named a great workplace. As we grow, we continue to seek individuals that will bring their whole, authentic self to our team.
 
We believe that great talent is not bound by geography and that what you do matters more than where you do it. Relativity has assumed a hybrid work strategy, allowing choice and flexibility for employees to work either from home, a physical Relativity office location (once safe to do so), or a combination of the two, within certain logistical boundaries. Submit your application to learn more from our recruiters or contact us for more details.
 
This is a key leadership role within the IT Infrastructure and Operations organization, and you are responsible for a wide range of solutions that enable all employees to be productive through intuitive and user-centric back office services. We are at the forefront of technology in the software industry, and our business demands the best technology and solutions to continue our rapid growth through highly resilient services with industry leading service levels, powered by amazing technology and modern deployment and management methods. Our back-office tech stack is built on Azure, Palo Alto Networks, Okta, and Microsoft 365, among other best-in-breed solutions. Areas for future growth include expanding our use of Terraform, zero trust technologies, and continuing to migrate our infrastructure from on-premise to the cloud. 
 
You are a leader who embraces, researches, and promotes a modern infrastructure that allows people to perform their roles effectively and securely from anywhere at any time, using the best of secure technology, modern deployment and administration tools, and agile project management methods. The successful candidate will have solid leadership skills and experience growing and developing an infrastructure engineering team, i.e. defining technical standards, incorporating DevOps culture, setting service standards, defining SLAs, etc. This role requires a self-starter with strong technical knowledge, but equally focused on continuous process improvement, optimizing our cloud infrastructure, and customer support. 

Responsibilities:

  • Continuously measure, monitor and improve key infrastructure engineering processes and systems. This includes reporting on key metrics and compliance to management. 
  • Provide leadership around the data we maintain and leverage in our processes. Ensure our data is accurate and usable. This includes items such an accurate software and hardware inventory to ensure compliance reports are generated, reviewed, and approved in a timely manner.
  • Rollout process improvements and automation to ensure consistency and reliability. 
  • Build a world-class infrastructure team that knows how to prioritize work, grow their careers, and provide quality solutions. 
  • Provide leadership across IT globally to ensure connectedness in our IT operating model. 
  • Develop and grow the function of infrastructure engineering and IT security for scale, security, quality, and customer centricity. 
  •  Bring your passion for technology to the forefront and define a roadmap that keeps Relativity on the front line of technology changes to ensure we have the most secure, efficient, reliable, and productive infrastructure. Work with internal IT squads and stakeholders to prioritize and execute the roadmap.
  • Develop strong relationships with customers and serve as an escalation point for incidents and problems. 

Preferred Qualifications:

  • Previous experience working for a rapidly growing organization within the technology industry 
  • Track record of recruiting and building strong teams, offering career development and seeding the rest of IT and the business with top talent 
  • Able to analyze an environment and creatively offer new ways to use our people, process and technology in a collaborative and business-like manner – eg designing and presenting ideas to win to executives and IT leaders as well as internal customers 
  • General desktop support knowledge including hardware, software, networking, virtualization and cloud concepts 
  • ITIL foundations certification or strong understanding of ITIL Foundations in an enterprise environment

Minimum Qualifications:

  • 3 years of management of at least one IT Team, leading at least 10 reports 
  • Track record with excellent performance during challenging events, such as COVID-19 
  • 10 years of experience in IT in roles of increasing responsibility 
  • Skilled at agile processes and rituals with a strong belief in the methodology and
  • Passionate about the productivity of your colleagues and making them successful with tools and technology that enables rather than frustrates them 
  • Ability to work in a fast-paced environment and adapt quickly to change
  • Analytical problem-solving abilities 
  • Excellent interpersonal and teamwork skills 
  • Strong written and verbal communication skills 
  • Knowledge of ITIL processe

Supervision:

  • Directly accountable for back end system infrastructure design, deployment, and maintenance 
  • Directly responsible for providing support and mentorship to the Infrastructure engineering, administration, and IT Security teams. 
  • Responsible for keeping SLAs and KPIs within agreed upon ranges. 
  • Has insight and lends guidance around the overall IT budget, including software, hardware, professional services, and personnel expenses. 
  • Manage team’s attendance, on-call rotations, and PTO requests. 
  • Prepare performance reviews 
  • Manage the activities of on-site and off-site consultants, as necessary. 

At Relativity, we live our core values and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service, and we’re always looking for people to join us on the journey.
 
Relativity is a team of smart, passionate people always looking to grow, contribute, and make our product and customer service the best it can be. Our team members come from diverse backgrounds with different skills and life experiences—and we love and celebrate those differences. We believe that employees are happiest when they’re empowered to be their full, authentic selves, regardless how you identify. 
 
So, please come as you are. We can’t wait to meet you. 
 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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Where we are

We’re a community of passionate, life-long learners tackling challenging problems. We care about each other and about our community.

Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • ScalaLanguages
    • SqlLanguages
    • AzureLanguages
    • ChefLanguages
    • PowershellLanguages
    • JenkinsLanguages
    • KubernetesLanguages
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    • Node.jsFrameworks
    • AureliaFrameworks
    • SQLDatabases
    • LinuxDatabases
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What are Relativity Perks + Benefits

Relativity Benefits Overview

We offer a competitive set of benefits and perks from great insurance, to unlimited time off and a zen room!

Culture
Volunteer in local community
We support local organizations through employee-nominated monthly grants and provide a large grant annually to schools within our community. See more: https://www.relativity.com/about-us/giving-back/
Partners with Nonprofits
We work with several organizations such as: Cradles to Crayons, Embarc, Year Up, Greater Chicago Food Depository, Best Buddies, MakerGirl, Latinas in Tech, NSBE, Anita B.Org - and more!
Friends outside of work
Eat lunch together
Intracompany committees
Our community resource groups: Black at Relativity, Relativity Women of the Workplace, RelAsians, Relativity Pride, Faces of Relativity, and RelMind.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Bonuses are based on a combination of how the company performs as well as how the individual performs.
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Restricted work hours
In the U.S., we have formal breaks where the office closes between 12/25 - 1/1 and new in 2020, the week of the 4th of July as well!
Company sponsored family events
We have an annual summer picnic where all employees are encouraged to bring family members.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Employees receive 40 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Tax-free transportation opportunities.
Company Outings
We have our annual Summer Jam (picnic that includes friends and family), our User Conference - RelativityFest, and a holiday party each year.
Game Room
Our Cafe houses ping-pong, foosball, and a variety of arcade games - including Killer Queen (a multi-player game that is one of few in the country).
Stocked Kitchen
We have tea, coffee (including fancy espresso machines), a variety of LaCroix, soda, and many other things. We also have fresh fruit delivered twice a week in our pantry areas.
Some Meals Provided
Meals are often provided during morning or afternoon training sessions. There is also always plenty of leftover food from such meetings that employees can dive into after the attendees are finished.
Happy Hours
Different for each team, but always a great time!
Parking
We offer employees A parking subsidy.
Recreational Clubs
Several Intramural Sports Teams (kickball, softball, volleyball, etc.), Vertikal (climbing group), Movie Night, Gaming Groups, and several more.
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
Continuing Education stipend
We offer $3000 annualy for continuing education.
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
The Relativity Certified Administrator Exam

Additional Perks + Benefits

We offer a Divvy bike share discount, a discounted gym membership to the gym in the building, DRYV Laundry Service for those who have workout clothes that need washing, a Mother's Room, a Zen Room, fresh fruit, coffee/tea/cold beverages, and much more!

An Insider's view of Relativity

How does your team reward individual success?

Rewarding success is one of my favorite parts of my role. Formally through annual bonus plans, thank you notes in our HR system and of course through promotions. I also like to submit nominations to be recognized at company meetings and spotlights in department newsletters. We move fast at Relativity it’s nice to slow down and just say thanks!

Jessica

Operations Manager, Customer Success and Support

How do you collaborate with other teams in the company?

On the Certification team, I develop exams and study content for our end users. To ensure that our exams are valid, I work with almost every team embracing their expertise and industry knowledge into the development process. It takes continuous interdepartmental collaboration to keep exam content accurate as the Relativity platform evolves.

Sean

Certification Specialist

How has your career grown since starting at the company?

As an Application Support Specialist, I have increased my technical knowledge in SQL database management, Network Administration, and Server Infrastructure. Prior to coming to Relativity, I had zero knowledge of e-Discovery, and now provide On-site training to our clients teaching them about the various e-Discovery tools Relativity has to offer.

Kamal

Application Specialist II

What are some social events your company does?

Our annual user conference, Relativity Fest, is such a tremendous opportunity to get one on one face time with our partners. Fest draws 2,000 platform users and practitioners from all different facets of the industry and being able to connect with them and hear their stories is extremely powerful.

Michael

Platform Account Manager

Relativity Careers in Chicago
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Technical Support Specialist (Evening Shift)

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3 weeks ago
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