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Senior Manager, Merchandising - Strategy and Operations

| Chicago

 

We are seeking an exceptional professional to lead Groupon’s Merchandising Operations. The Senior Manager, Merchandising will impact 50M+ consumers across all touch points, including 1.3B weekly emails and push notifications to drive growth of our North America business.

 

In this position you will optimize getting the right inventory to the right customer with the right message through the right channel at the right time in order to drive total business objective growth across our diverse lines of business - Goods, Getaways, Things To Do, Health & Beauty, Restaurants, Home & Auto, Retail and Coupons. This key merchandising role will drive overall North America asset allocation, calendar management and own Services merchandising campaign execution.

 

Core Responsibilities:

  • Partner with Sr. Manager Vertical Merchandising - Strategy & Planning and other stakeholders in order to develop and implement planning process and create asset allocation strategy, campaigns and promotional activity to deliver P&L objectives

  • Build amazing teams. Focused on the development needs of employees, ensuring collaboration and teamwork. Establish motivating stretch objectives for team members that align with company objectives

  • Partner with Revenue management to build a data driven decision making framework and process that includes clear data based escalation paths when necessary and minimize need for escalations

  • Drive clear, transparent communication to all stakeholders regarding trade-offs, scheduling and optimization opportunities

  • Develop processes and checks and balances to ensure flawless execution of messaging across directly and indirectly managed teams

  • Manage transparent accountability of delivery for directly and indirectly managed teams, leveraging tools such as SLAs, planning schedules and committed dates  

  • Leverage existing product tools to their maximum business impact and partner with product team to define and prioritize requirements in order to further improve output  

  • Ensure high degrees of collaboration between leaders, dotted line and direct: Merchandising - Strategy & Planning, Marketing, Creative Services, Product & Engineering, and Revenue Management

  • Own calendar development and ongoing optimization / management

  • Conduct statistical tests for merchandising optimization in conjunction with Product and Revenue Management

 

Requirements:

  • Bachelor's degree in Business or Marketing or equivalent professional experience

  • 8+ years of relevant experience in E-Commerce, Marketing or Merchandising

  • Demonstrated success establishing clear directions, setting stretch objectives, distributing workload appropriately

  • Clear communicator who lays out work in a well-planned and organized manner, maintains two-way dialogue with others on work and results and brings out the best in people

  • Demonstrated functional and technical knowledge and skills performing at a high level of accomplishment

  • Experience managing the creative process of others with ability to facilitate effective brainstorming and project how potential ideas may play out in the marketplace

 

Personal Attributes:

  • A relentless focus on data-driven decision making

  • Ability to lead and influence across diverse stakeholder groups

  • Polished yet scrappy, entrepreneurial, self-starter who can manage multiple projects simultaneously and drive them to completion effectively

  • Ability to see the “bigger picture” and understand relationships between complex issues when problem solving; anticipates, mitigates, and manages risk to top and bottom line

  • Strong strategic thinking skills, as well as exceptionally strong communication skills

  • High impact personality; highly energetic and enthusiastic; hands on management style

 

Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime. We’re enabling real-time commerce across an expanding range of categories including local businesses, travel destinations, consumer products, and live or lively events. At the same time, we are providing advertising options and tools that merchants can use to grow and manage their businesses. Culturally, we believe that great people make great companies and that starting with the customer and working backward moves us forward. Community matters to us on an internal, local and global scale—it’s fundamental to our company’s growth and to the well-being of the world at large. We also value self-awareness, candor, lunch and WiFi. If we match with you, please apply to join us.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • FluxLibraries
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • AccessDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • TeradataDatabases
    • IllustratorDesign
    • PhotoshopDesign
    • BasecampManagement
    • JIRAManagement
    • SalesforceCRM

Location

Our headquarters is nestled alongside the Chicago River in the bustling River North neighborhood, close to both blue and brown line CTA trains.
600 W. Chicago Ave Suite 400, Chicago, IL 60654

An Insider's view of Groupon

How would you describe the company’s work-life balance?

Groupon provides an environment where I can strive for maximum work-life effectiveness, room for growth, and there is always something new to do. I enjoy spending lots of time at work because I love what I do; the hours are not burdensome, Groupon fits me. I define success in my own terms & Groupon provides us with the flexibility to be successful.

Milan

Senior Manager of Operations

What kinds of technical challenges do you and your team face?

We are working on arriving at the optimal attribution models across different areas of our business. For example, the attribution of a purchase to a specific experience — a home page feature, an email, a push notification — likely has a different window of time where we can reasonably say a specific purchase is a result of a specific experience.

Kristi

Data Scientist

How has your career grown since starting at the company?

Here at Groupon, what you do matters. I got my start at Groupon as an intern and have had the opportunity in the past (almost) 5 years to build out a global volunteer program that has engaged over 5,000 employees in over 63,000 hours of service supporting the work of close to 650 nonprofit organizations.

Alicia

Program Manager, Employee & Community Engagement

What projects are you most excited about?

Recently, we committed to having 100% of our job descriptions reviewed for gender balance by the end of 2018. Also for 2018, work will continue with our Employee Resource Groups, who play a pivotal part in the attraction and selection of diverse top talent, and themselves can be developed and promoted into company leaders.

Carlos

Head of Diversity Recruitment

What are Groupon Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Recreational Clubs

Additional Perks + Benefits

Fitness benefits. Free office shuttles. Paid parental and family leave. Comprehensive sales training program. Sense of joy. Onsite cafes. Unlimited Routine Time Off (RTO). Flexible spending accounts. Life & AD&D insurance. 401(k). Disability coverage.

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