Working for Trunk Club

When you join Trunk Club, you join the Nordstrom family. Our fast-paced and entrepreneurial environment is paired with the strong history and experience of a retail legacy. We have access to some of the greatest minds in retail and technology and are constantly creating innovative strategies to develop the ultimate apparel solutions. We welcome your adaptability, your curiosity, and your passion to contribute to our unparalleled shopping experience!

Who we are

At Trunk Club, we’re building the future of retail through a personalized styling experience. As the Senior Manager of Operations - Tailoring, you will support the tailoring team across the network that alters our clothing to fit our customers preference. You will play an integral role in developing an efficient tailoring operation while working towards the continued success of each Trunk Club location. You will also interface directly with clients, vendors, and employees while overseeing and executing on strategy and initiatives and developing direct reports.

What you’ll do

• Build, lead and develop a team of 20+ fitters/tailors across all Trunk Club locations.
• Establish KPIs to monitor success, develop and oversee end-to-end tailoring operations all while identifying areas of opportunity to problem solve.
• Collaborate and communicate with Head of Office to provide a consistent tailoring experience in each location. As well as evaluate operational process and implement strategic solutions based on customer needs.
• Oversee process for movement of inventory during tailoring; to include but not limited to: drop-off, pick-up and delivery of tailored garments between Trunk Club, Stylists and Customers, and third party vendors.
• Partner and coordinate with Training and Operations Managers and Nordstrom partners to uphold metrics, vendor relationships and development of tailoring technology.

What your background may look like

• 5+ years of experience, in customer service or operations (3+ of those years in management)
• Comfortable with minimal travel

Who you are

• A builder. You take initiative, give ideas and are an innovation expert and proactively identify areas of opportunity for Trunk Club Tailoring and the Operations Team as a whole.
• A people developer and forward thinker. You’ll be excited to help shape and lead our tailoring process.
• An effective communicator. You adjust your communication style to fit the audience and message.
• A goal-driven leader. You maintain and achieve budget goals as well as effectively motivate your team.
• A sound decision maker. You can proactively solve problems, even in an ever-changing environment.
• A partner. You’ll support our assets and departments with an appropriate style, as well as partner with Nordstrom to integrate processes and systems as our business evolves.

How we work

• With others. Work closely with cross functional partners in technology, operations, sales, finance and other product groups to develop a roadmap and deliver on goals
• With transparency. We have an open team room. No cubicles, no private offices.
• With agility. This is a critical role for us, so flexibility is important. No two days are the same and it keeps everyone on their toes.
• With open minds. We are committed to building a diverse team of people with unique perspectives. This encourages a healthy and inclusive environment that builds a more sustainable, successful company.
• With pride. We value our people most of all. We invest in ourselves by applying our own strengths and interests to company needs.

A few of our perks

• A location in the popular Chicago River North neighborhood
• Trunk Club University - our growth program which allows for development opportunities
• Team outings
• Merchandise discount
• Flexible work environment
• Social environment with built-in bars, a rooftop view, and our very own coffee shop!

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear.

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