Senior Operations Manager

| West Suburbs



Data quality is our mission. We are looking for a Senior Operations Manager to help develop & deliver best in class processes and operational performance metrics (KPIs). We will focus on continuous improvement strategies, developing new capabilities and measuring team performance. This role will require overseeing a portion of the operations team, improving processes and working with cross functional stakeholders to drive improvements and expand capabilities.

The Senior Operations Manager will be expected to work with product development and software development teams to plan for new products, assist with innovation projects, and ensure there is collaboration and coordination between operations and commercial teams. This role will also be responsible for the implementation of new processes and ensuring standard operating procedures and metrics are in place.

The ideal candidate will have strong interpersonal skills and able to work with associates at all levels within the organization, work with urgency, foster team work, build a high-performance team and advocate quality and data integrity across all processes.

This role will be based in Syndigo’s Lisle office.

Key responsibilities

  • Maintain adherence to operating efficiency and customer service goals
  • Inspire and motivate team members to improve performance
  • Productivity improvement experience with Six Sigma, lean manufacturing and/or other approaches that lead to productivity, quality, and data delivery improvements
  • Troubleshoot and resolve problems, as well as leading others to improve troubleshooting and problem resolution skills
  • Business Process Reengineering – rethink current approaches and redesign workflows to improve quality, timeliness and manage costs
  • As needed communicates with clients on projects and improvement opportunities
  • Resolves problems in a timely manner and thoroughly troubleshoots scenarios


  • A minimum of 5 years work experience proven track record of leadership in a growth-oriented data operations role
  • Experience working in a fast paced, entrepreneurial environment
  • Lean manufacturing and Six Sigma training
  • Strong written and verbal communication skills
  • Above average analytical skills
  • Advanced Excel skills
  • Very comfortable and passionate with the use of technology
  • Bachelors degree
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Technology we use

  • Engineering
    • .NETLanguages
    • SqlLanguages
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • MongoDBDatabases
    • MySQLDatabases


We are located in the Board of Trade building which is centrally located in the loop providing easy access to most train lines.

An Insider's view of Syndigo

What’s the vibe like in the office?

I love the passion of everyone who works in the Chicago office, never a dull day! We are a fast moving organization and it doesn't matter if you work in finance, sales, marketing or IT we help and support each other as we grow. The passion is infectious to be around.


Director, Sales Enablement

How do you collaborate with other teams in the company?

I love the energy and willingness of other teams and departments to help my team succeed. The camaraderie between business development and other departments is outstanding and we know we are working to achieve one goal. That winning attitude of everyone at Syndigo has created a special culture that inspires my team.


Vice President, Business Development

How does the company support your career growth?

Syndigo has expanded my career by offering opportunities to meet face to face, conveying how our solutions solve unique & complex challenges, with prospects & clients that are trailblazers in their industries. I have established a foundation in a fast-paced & young organization and now direct a team of exceptional Business Development Executives.


Manager, Business Development

What unique initiatives do you have that encourage innovation?

Innovation & Empowerment are two of our core company values. We push team members to look at what ‘value’ means in new ways. Our Inspire program brings together those that are working towards the next step in their career, specifically in leadership. We have had great initiatives come out of the group that are moving the company forward.


Vice President, Client Development

What are Syndigo Perks + Benefits

Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Syndigo provides 4 weeks of paid maternity leave and 1 week of paid paternity leave.
Adoption Assistance
Syndigo offers up to 4 weeks of paid leave for Adoption Leave.
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Our employees receive 8 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Syndigo offers pre-tax commuter benefits for all employees.
Game Room
Our game room, adjacent to our rooftop deck, includes Pool Table, Foosball and game table.
Professional Development Benefits
Job Training & Conferences
Syndigo offers employees professional development opportunities like Onsite training courses, The ability to attend job related conferences and seminars.
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