Senior Production Operations Specialist at OCC

| Chicago
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2nd Shift - 2:30 PM - 11:00 PM - Sunday - Thursday

This position can be located in Dallas, TX or Chicago IL

This is first-level support role tasked with ensuring that the OCC Production environment remains available by monitoring applications & hardware and escalating to support if/when needed. The Senior Production Operation Specialist is also responsible for ensuring that the OCC meets its comprehensive data processing requirements by tracking and escalating the progress of critical-path batch processing, manipulating jobs and escalating to support when needed.

In addition, this role will focus on Continuous Improvement by identifying, documenting and implementing process improvements.

  • Monitor applications & hardware across platforms (Mainframe, UNIX, Windows, and Network).
  • Employ first-level Incident identification and resolution techniques to address service interruptions.
  • Escalate Production Incidents to second-level support as required by protocol to ensure a timely resolution.
  • Support the execution and troubleshooting of UC4 jobs.
  • Document and report any processing abnormalities, and work with support to resolve.
  • Document and maintain processes, procedures and job-aids.
  • Perform mainframe IPL’s, and other system commands if /when needed.                     
  • Support transmissions across SFTP/NDM.                            
  • Support Production Installs, D/R and Industry tests.           
  • Rerun/Restart failed backups and perform restores when needed.                                   
  • Work scheduled overtime when needed to ensure 24 x 7 coverage.

 

In the absence of the Shift Manager and the Lead Operations Specialist, he/she will be responsible for task assignment and ensuring that Production Operations policies & procedures are adhered to.

 

Qualification/ Technical Skills and Education:

  • Strong oral and written communication skills with a focus on details.
  • Strong knowledge of Linux/Unix, Windows, and Mainframe/JCL.
  • Strong working knowledge of UC4, Applied Dynamics, MQ, Main View, Connect Direct, Logic Monitor, and Service Now.
  • Experience with mainframe and client/server job scheduling software.
  • Knowledge of Network utilities (Ping, Netstat, Traceroute).
  • Microsoft products desktop proficiency (Outlook, Word, PowerPoint, Excel, etc.)
  • Working knowledge and understanding of ITIL best practices.
  • Working knowledge and understanding of DevOps and ‘shift-left ‘principles.
  • Strong process orientation, with experience in process documentation and improvement.
  • Experience in adhering to service-level agreements and an appreciation for the required sense of urgency in the Incident space.
  • Ability to work in fast-paced high intensity environment.
  • Must be a team player.
  • UNIX knowledge.
  • UC4 Scheduler.
  • Mobius via Document Direct.
  • zOS/390 JCL, IBM utilities
  • Network troubleshooting.
  • Transmission protocols: SFTP/NDM.
  • Operating systems: Unix, Windows, zOS/390
  • Strong Desktop skills
  • Microsoft Office Suite
  • 5+ years of OS390 JCL and IBM utilities
  • 5+ years working in a multi-platform environment
  • 5+ years working knowledge of an open systems scheduling product (UC4).
  • 5+ years working knowledge of Mobius/Brio.
  • 3+ years of DevOps/’shift-left’ experience required.3+ years of Continuous improvement experience required.
  • College degree in Computer Information Systems desired, but equivalent work experience will be considered

 

Step 1
When you find a position you're interested in, click the 'Apply' button. Please complete the application and attach your resume.  

 

Step 2
You will receive an email notification to confirm that we've received your application.

 

Step 3
If you are called in for an interview, a representative from OCC will contact you to set up a date, time, and location. 

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages

Location

Adjacent to the Willis Tower, close to CTA, Metra and expressways with plenty of food and entertainment options nearby.

An Insider's view of OCC

What are some social events your company does?

Monthly happy hours, summer and winter outings and cultural celebrations to honor our diverse workforce.

Yemi

Director, Diversity and Inclusion

What are OCC Perks + Benefits

OCC Benefits Overview

Educational Assistance and Student Debt Forgiveness, 12-week paid parental leave, technology stipend up to $2,000, mobile data reimbursement of $35 per month. Open offices, online health coaching.

Culture
Volunteer in local community
Each year, OCC employees select a locally-based charitable organization for each of our three offices (Chicago, Dallas and Washington, D.C.). We offer multiple opportunities to get involved.
Friends outside of work
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
OCC provides employees with a 401(k) matching plan managed by Fidelity. We match 50% of contributions up to 6% of an employee's annual gross pay.
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Flexible Work Schedule
OCC provides employees with a flexible work schedule that includes Flexible start and end times.
Vacation & Time Off Benefits
Generous PTO
OCC employees receive between 22 and 32 days per year of paid time off based on years of service.
Paid Volunteer Time
Our employees receive 8 hours per year of paid volunteer time.
Sabbatical
Eligible employees get 30 days of paid sabbatical after their first 10 years of working at the company.
Paid Holidays
Perks & Discounts
Commuter Benefits
OCC Offers pre-tax commuter benefits for employees in Chicago and Washington, D.C.
Happy Hours
Happy hours are hosted Once per month.
Relocation Assistance
OCC offers relocation assistance which varies based on the position level and location.
Professional Development Benefits
Job Training & Conferences
OCC offers employees professional development opportunities including onsite training courses and the ability to attend job related certification courses, conferences and seminars.
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $1000.
Lunch and learns
OCC hosts leadership lunches on a regular basis so you can learn about your colleagues and their unique backgrounds.
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks
Paid industry certifications
Employees are strongly encouraged to stay current in relevant technologies and supports certification programs.
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