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Senior Technical Consultant, Risk

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Company Description
ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We're looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing customer success services and expert services. The team's purpose is to accelerate customers' adoption of the ServiceNow platform, enabling customers to realize value faster, reduce costs and reduce risks.
The role of the GRC Senior Technical Consultant must have in-depth hands-on development experience with risk software applications and solutions.

  • Technical Development using ServiceNow platform, implements all technical aspects of service delivery to the highest level of quality (measured against customer expectations) and is capable of solving technical problems unresolved by Technical Consultants
  • Understanding of ServiceNow Implementation Methodology
  • Ability to answer most questions and develop stories within their specialist area.
  • Ability to delegate work based on competence to partners, customers and more junior consultants
  • Maintains an understanding of the wider technical environment sufficient to provide contextual advice to Technical Consultants in respect of the end-to-end business solution
  • Ability to problem solve, prioritize own schedule and deliver within potentially high-pressure business environments.
  • Maintains relevant knowledge relating to certifications and current best practices, including augmenting the company's body of knowledge by originating and delivering best practice collateral in the form of technical papers or presentations to colleagues and contributing to community-based media.
  • Timely & accurate compliance with services processes (i.e., schedule management, reports, expenses and timecards for billing).
  • Understands, produces and maintains all relevant project documentation


Qualifications
Qualifications


    Customer focus : Addresses gaps in the workgroup's ability to meet emerging customer needs. Gathers customer satisfaction input on behalf of the team. Holds others accountable for meeting customer needs. Aligns business processes to work with those of customers.
    Collaborates: Shares information with others so there are no surprises. Involves others as appropriate to accomplish individual and group goals. Encourages unity rather than "us vs them" thinking. Welcomes and acknowledges the ideas and input of others.
    Communicates effectively : Adjusts communication content and style to the audience and a diverse set of stakeholders. Breaks down communication barriers between others. Encourages candid and open communication among groups. Practices active and attentive listening skills to verify understanding.
    Drives results : Demonstrates a strong drive to achieve meaningful results. Drives tasks to successful completion and closure. Shows determination in the face of obstacles and setbacks. Sets high standards for own performance.
    Courage : Follows convictions in the face of adversity. Takes on the unknown. Raises difficult issues to ensure that they are addressed. Offers ideas or opinions without fear of criticism or professional risk.
    Cultivates innovation : Suggests creative ideas and innovative solutions. Explores multiple alternatives and approaches to overcome obstacles and find solutions. Applies expertise in ways that are unique or innovative. Is open to and builds upon new ideas and solutions offered by others.


      Technical development : Demonstrates advanced level technical knowledge in more than one area of specialization, including multiple approaches to solutions, as well as strong understanding of competitive approaches and products. Acts as a technical expert across multiple engagements, guiding team members to define and deliver successful customer solutions. Works to design new solutions within broader architecture so that they can be delivered (with coaching) by other team members.
      Consultative perspective : Consults and influences (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving technical or business process issues. Stays connected to market influences and client situation / issues to identify and proactively initiate broader concept and outcomes conversations affect current and potential future projects. Acts as a strategic business partner to sponsors/clients and develop transformative solutions building from initial solutions. Act in the best interest of clients by weighing short- and long-term client needs, business impact and risk, and providing effective counsel.
      Manages complexity : Assesses complex issues from multiple angles in order to get the complete picture. Evaluates the potential consequences and implications of different options. Identifies the underlying issues and root causes of problems. Incorporates new information and concepts when solving problems.
      FD21
      Additional Information
      ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
      All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
      If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
      For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
      Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .

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      Technology we use

      • Engineering
        • JavaLanguages
        • JavascriptLanguages
        • ReactLibraries
        • Node.jsFrameworks
        • MariaDBDatabases
        • MongoDBDatabases
        • MySQLDatabases
        • PostgreSQLDatabases

      Location

      176 N Racine Ave, Chicago, IL 60607

      An Insider's view of ServiceNow

      What’s the vibe like in the office?

      The culture at this company is to take people's uniqueness, their superpowers — who they are at their core — and figure out how to raise them up for their benefit and the company's benefit.

      Christine

      Vice President of AMS Solution Consulting

      What does your typical day look like?

      If I could clarify one thing about being an engineer, we're a lot more collaborative than people think. Engineers can be seen as always sitting by themselves in front of a computer in a dark room and code just streaming down it. However, we work closely with project managers and designers to create the best product for customers.

      Viviana

      Senior Machine Learning Engineer

      How does the company support your career growth?

      My experience with Launchpad was humbling and eye-opening. I connected with many other early career individuals and discussed imposter syndrome. Being able to voice that and not feel alone in that feeling, I was like, "Wow. I don't have to know everything." There's still room for me to grow, and there's grace there.

      Alexander

      Diversity and Inclusion Analyst

      How do your team's ideas influence the company's direction?

      In this expanding hybrid world, people conduct millions of transactions on a regular basis, creating more data and processes to manage. So, continuing to offer new solutions, while scaling to the expectations of the modern world, is a challenge we are excited to take on. We are driving new levels of productivity, automation, and innovation.

      Pat

      Chief Technology Officer

      What does career growth look like on your team?

      Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.

      Vanessa

      President, ServiceNow.org

      What are ServiceNow Perks + Benefits

      ServiceNow Benefits Overview

      We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

      Culture
      Volunteer in local community
      Open door policy
      Open office floor plan
      Flexible work schedule
      Remote work program
      Diversity
      Documented equal pay policy
      Dedicated diversity and inclusion staff
      Mandated unconscious bias training
      Diversity manifesto
      Mean gender pay gap below 10%
      Diversity employee resource groups
      Hiring practices that promote diversity
      Health Insurance & Wellness Benefits
      Flexible Spending Account (FSA)
      Disability insurance
      Dental insurance
      Vision insurance
      Health insurance
      Life insurance
      Wellness programs
      Financial & Retirement
      401(K)
      401(K) matching
      Company equity
      Employee stock purchase plan
      Performance bonus
      Charitable contribution matching
      Child Care & Parental Leave Benefits
      Childcare benefits
      Generous parental leave
      Family medical leave
      Adoption Assistance
      Vacation & Time Off Benefits
      Unlimited vacation policy
      Generous PTO
      Paid volunteer time
      Paid holidays
      Paid sick days
      Office Perks
      Commuter benefits
      Company-sponsored outings
      Free snacks and drinks
      Company-sponsored happy hours
      Onsite office parking
      Onsite gym
      Professional Development Benefits
      Tuition reimbursement
      Lunch and learns
      Promote from within
      Mentorship program
      Online course subscriptions available

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