Service and Delivery Manager (Remote) at Wipfli

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At Wipfli, people count

Our people are core to everything we do - the catalyst behind our ability to create exceptional impact and extraordinary results.

We believe in flexibility. We focus on relationships. We encourage each individual to follow their own path. And we seek feedback openly, from all.

People matter here and they feel it.

And we value curiosity. Curious is more than a personality trait. It's a way of thinking. Of learning. Of working.

There's purpose in this wonder. It makes us better. It makes us Wipfli.

If you want to be in an environment where you can make a difference - and make a professional home - Wipfli is the place for you.

Check out our Glassdoor Reviews to hear what people are saying about employment at Wipfli!

Responsibilities:

  • Lead project delivery methodology for projects
  • Manage overall team utilization, resource optimization and forecast
  • Determine project staffing plans
  • Support business development cycle as manager of project scope and delivery calculations delivering accurate estimates and providing process synergy of business development through project execution
  • Maintain team Skill Matrix and identify team and individual opportunities working with team and performance coaches to create training plans
  • Manage clients and engagements by providing proactive client management and planning along with leadership and accountability for engagements, ensuring high quality of delivery and satisfied clients
  • Responsible for the successful delivery of projects by effectively managing clients' expectations through work plans, budgets, and quality solutions
  • Manage and deliver complex programs, involving multiple clients, projects, and resources
  • Manage complex stakeholder, vendor and team relationships
  • Identify, track, and manage the program risks, issues, action items and status of all deliverables
  • Report status, work plan updates, and other program management work efforts to keep Program Directors and Sponsors apprised of major progress, issues, and risks
  • Obtain service extensions with clients
  • Develop and nurture internal community of expertise and knowledge base around solution area
  • Participate community and trade associations
  • Lead continuous improvement efforts
  • Identify and lead strategic initiatives

Qualifications:

  • Bachelor of Science Degree in Business or Technology preferred. Master's degree optional.
  • Advanced leadership certification or education preferred
  • Minimum of 5 years total experience. Prior experience in consulting and management required.
  • Minimum of 3 years IT Consulting project management experience
  • Leadership role history
  • Experience in managing a team comprised of business analyst(s), developer(s), and solution architect(s) to efficiently deliver projects
  • Specific abilities required include: ERP implementation experience preferably with Microsoft NAV, Microsoft Business Central, or other mid-sized ERP implementation experience.
  • Ability to plan, prioritize, and organize work effectively
  • Ability to balance many projects simultaneously
  • Ability to work under pressure and time deadlines
  • Ability to effectively convey information through formal presentations.
  • Ability to effectively articulate both a big picture and supporting- details.
  • Proven leader with the ability to assemble, lead and motivate high performing teams
  • Coaches through relevant examples, analogies, and personal experiences to clarify ideas.
  • Diplomatically handles complex topics, varied audiences, difficult questions, continuous objections, and unexpected situations.
  • Actively seeks, discusses, and listens to information and ideas from others.
  • Proficient in Word, Excel, and Outlook
  • Occasional over-night travel may be required (1-2 times per month)

Our recruiting team will guide you through our evaluation and interviewing process. We will communicate an update on your status as soon as possible. The recruiting team member guiding you through this process is Jane Welch, and you can find her on LinkedIN Here . She is based in our Madison, WI office and looks forward to guiding you through this process.

Wipfli is an equal opportunity/affirmative action employer. All candidates will receive consideration for employment without regards to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identify, citizenship status, veteran status, disability, or any other characteristics protected by federal, state, or local laws.

#LI-JW1 #LI-REMOTE
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • SwiftLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SymfonyFrameworks
    • ZendFrameworks
    • .NET CoreFrameworks
    • Yii Frameworks
    • MariaDBDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • SQLiteDatabases
    • Google AnalyticsAnalytics
    • KissmetricsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • AfterEffectsDesign
    • Adobe xDDesign
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • TrelloManagement
    • WrikeManagement
    • SitecoreCMS
    • LinkedIn SalesNavigatorCRM
    • Microsoft DynamicsCRM
    • SageCRM
    • SalesforceCRM
    • MarketoLead Gen

Location

Our downtown office is located in the heart of the loop on the 17th floor of the UBS building at 1 N. Wacker. It features a bar/restaurant, health club, gathering spaces and activities for tenants that range from book clubs and mixers to charitable food drives.
"Titles don't matter": Inside Punchkick's (actually) flat hierarchy
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An Insider's view of Wipfli

What’s the vibe like in the office?

I love the people that I work with. One of the values that has been instilled by leadership is teamwork. I always feel supported by my team members and leaders, and never feel like I have to deal with issues alone.

Jeannie

Consultant

How do you collaborate with other teams in the company?

How do you collaborate with other teams?
Innovative solutions come from diversity of thought and skillsets. Collaborating with other teams ensures we are harnessing our collective super powers to design platforms that drive lasting impact for our clients, as well as promote a culture of knowledge sharing and continuous learning for our associates.

Kate

Technology consulting manager

How does the company support your career growth?

Given the unique size, scope and scale of Wipfli, we have access to all of the resources and thought leadership available in a larger firm while being motivated by a culture that embraces entrepreneurship and innovation found in boutique organizations.

Dane

Senior consultant

How do you empower your team to be more creative?

The best ideas at Wipfli come from within our team, and one of the best things we can do to foster creativity is to actively help surface everyone's ideas and run them through our internal advice channel. Getting feedback and support for big ideas or sweeping change can seem intimidating to some, but it definitely doesn’t have to be.

Zak

Principal

What is your vision for the company?

We are aiming for lifetime relationships. We always put ourselves in the client’s shoes and imagine how they can supercharge their business with technology.

Luis

Principal

What are Wipfli Perks + Benefits

Wipfli Benefits Overview

At Wipfli, curious is our approach to the world. We push beyond the obvious answers to find smarter solutions for clients and look at business challenges from every angle. People matter here, and they feel it. We invest in your career development through tuition reimbursement, external training support, LinkedIn Learning access and our internal online learning center and leadership training.

We also back up our mission to provide a strong work-life balance with great benefits, UTO, wellness benefits and programs to encourage a healthy lifestyle.

Culture
Volunteer in local community
We are committed to helping our communities and support time off for associates to volunteer. On average, they volunteer a combined 15,000+ hours each year.
Partners with Nonprofits
The Wipfli Foundation supports education programs that support furthering diverse representation in our industry.
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
All associates are required to attend unconscious bias training.
Diversity Employee Resource Groups
This year, we launched three business resource groups (Women of Wipfli, Wipfli Pride and Embrace ) to give voice to and elevate issues inside our firm for diverse groups. And we plan to add more.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
We are committed to helping our communities and support time off for associates to volunteer. On average, they volunteer a combined 15,000+ hours each year.
Sabbatical
Paid Holidays
Punchkick observes all major holidays and supports observation of all religious holidays.
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Our culture is steeped in values focused on our associates and it drives the benefits we offer

• Empower: We give our people the opportunities and resources to find, follow and grow to achieve their dream career.

• Connected: We value everyone’s individual strengths, and we cultivate a culture where relationships thrive.

• Impact: Our passion for excellence drives us to get results through our expertise, experience and teamwork.

• Transparency: We welcome candor so all voices and perspectives come together to solve problems and serve clients.

• Flexibility: We give people the freedom to shift their career paths and achieve work-life balance, which creates happier and more productive teams.

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