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Service Desk Analyst

Service Desk Analyst
222 W Adams St, 11th Floor
Chicago, Illinois, 60606
United States

West Monroe Partners is currently seeking a Level 1 Service Desk Analyst to work within our Performance Services group. This position will be responsible for managing and answering support calls for West Monroe Partners’ outsourcing clients. This position’s primary responsibility will be the first point of contact for West Monroe Partners’ clients IT questions and issues. The role will also serve as an internal escalation point for help desk technicians requiring more advanced support. The Service Desk Analyst is expected to be able to assist with desktop, mobile, and application troubleshooting including but not limited to Windows 7, Active Directory, Microsoft Office, Microsoft Outlook/Exchange, Citrix, VoIP telephony, and other business applications.

Specific skills includ e, but are not limited to, the ability to:
* Thoroughly and accurately understand issues and analyze the problem in a systemic fashion.
* Analyze each specific request and determine the underlying problem and recommend proper solution.
* Understand and execute standard escalation procedures with tier two support.
* Strong communication skills to be able to work with employees and assist non-technical users with troubleshooting remotely.
* Strong background in Windows client operating systems, standard desktop applications (i.e. Office, Internet Explorer, anti-virus tools), Windows Server Operating Systems, and Active Directory.
* General issues resolution for Exchange, BES, Citrix, networking and other more advanced pieces of infrastructure.

Requirements:
* Excellent organizational, verbal and written communication skills
* Bachelors degree or equivalent
* Efficiently manage multiple tasks
* Contribute in a fast-paced, team-oriented environment
* Possess strong problem solving and analytical skills
* Exhibit excellent leadership, communication, interpersonal and organization skills
* Upbeat, friendly, motivated and ready to help contribute to our team
* Microsoft (MCP, MCSA) certifications preferred

West Monroe Partners is an Equal Employment Opportunity Employer -
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, nation al origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law.

#LI-KS1

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • AccessDatabases
    • CassandraDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases

Location

222 West Adams Street , Chicago, IL 60606

An Insider's view of West Monroe Partners

How do you collaborate with other teams in the company?

West Monroe's collaborative culture allows you to grow professionally by working across practices, industries and offices - all while creating value for the client.

Kirsten

Senior Consultant, Mergers & Acquisitions

What makes someone successful on your team?

If you refuse to shy away from a challenge and enjoy working with an intelligent group of people that genuinely care about those around them, your success will be imminent at West Monroe.

Adam

Manager, Advanced Analytics

What are West Monroe Partners Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

Where you decide to build your career is one of the most important decisions you will make. Our hope is you see the value of building it here at West Monroe Partners. As a firm, we strive to provide a total rewards model that illustrates our commitment to our people and their growth, creating value today, tomorrow and well into the future.

We invest in you. At West Monroe Partners, we don't just give lip service to the philosophy that people matter. We invest in it, through an attractive package of rewards that promotes your health and well-being, your financial future, your development, and your satisfaction and enjoyment at work.

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