ServiceNow Application Administrator

| Chicago
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 Please Note: “This position requires the Public Trust Position (PTP) Tier 2 Level suitability adjudication. If offered employment, you must be willing to complete and successfully pass the adjudication process. Any employment is contingent upon obtaining the required adjudication. Minimum Three years on Green card OR US Citizen will be required for this role.

Company

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do. 

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

Team: ServiceNow Platform Administration team of talented and energetic individuals. The team works closely with application developers, product owners, and project managers to maintain ServiceNow internal instances.  

Role: We are seeking an engineer for the day-to-day execution of Application Administration/Development responsibilities of Service Now IT Applications. The primary objectives of this position are troubleshooting, code fix, developing automation, maintenance, code deployment, and performance tuning for multiple ServiceNow applications, including Production and other sub-prod environments. 

What you get to do in this role:

  • Manage the complete lifecycle of production/sub-production environments including necessary configurations and integrations, application admin activities (operational, migrations, and upgrades)
  • Analyze incidents to identify application and system problems and possible solutions in a timely and accurate manner
  • Assists in the troubleshooting of performance, integration, and user management issues by digging into application and system logs
  • Assists in the maintenance and administration of user-profiles including groups and role management
  • Develops procedures and scripts for monitoring and automation of manual processes
  • Engage with product engineering and support teams to troubleshoot issues and any planned activities
  • Follow ITSM processes for Incident, Request and Change management process
  • Maintain system documentation for configuration and troubleshooting of known issues
  • Work closely with other admins and teams including US teams, to support the delivery of related tasks successfully
  • Come-up with best practices for Admin operations and enhancements based on lessons learned
  • Participate in Change Advisory Board meetings to understand deliverables and timelines for admin activities
  • Co-ordinates and executes Go-Live activities
  • Follows SOX controls and helps collect data for periodic review
  • Support requirement during off-hours and weekend support, when required

In order to be successful in this role, we need someone who has:

  • 8 to 10+ years of information technology industry experience with a focus on Application Development/Administration using java, JavaScript libraries including database technologies – MySQL
  • 4+ years as specifically on ServiceNow Application Development. ServiceNow Administration experience including an understanding of the platform including Client Scripts, UI Policies/Actions /Pages/Scripts/Macros/events/schedule jobs, etc
  • Proficient in using LINUX commands, Splunk, and other tools for debugging purposes.
  • Done Integrations with 3rd party tools using (web services, SOAP, email, etc)
  • Experience using and following SDLC methodologies with a focus on Agile/Scrum
  • Good verbal and written communication skills, with the ability to work with both technical and non-technical stakeholders
  • Confident and able to multi-task and manage expectations in a fast-paced environment with competing priorities
  • Good understanding of ITIL v3 processes
  • ITIL Foundation v3 certification & ServiceNow Administration certification preferred
  • Bachelor’s degree in Computer Science or related field

 

 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Maria DBDatabases
    • MySQLDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • PiwikAnalytics
    • Adobe AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ServiceNowManagement

Location

Before COVID, we were in a new building on Lake and Racine in the West Loop. Right now we're physically distanced but trying to stay social connected!

An Insider's view of ServiceNow

What’s the vibe like in the office?

When I walk into a room, I don't feel different than any of my colleagues there. I’m free to express my opinions. Whatever I bring to the table, I'm free put it out there.

Ashita

Senior Application Developer

What projects are you most excited about?

I wanted to work at a growing company. We're focused, customer-centric, and you can't beat the platform.

Olum

Project Manager

How has your career grown since starting at the company?

When a VP told me that an opportunity had opened up on the customer support engineering team, I decided to leave the beaches of San Diego, California behind. I had expressed to my manager that I want to be a CIO or an executive and this opportunity brought me leadership training as well as international business experience.

Marie

Senior Director, Technical Support Management

What is your vision for the company?

Amazing products that create great employee and customer experiences and make work, work better, is our passion.

CJ

Chief Product Officer

What’s the vibe like in the office?

This is an idea space. It’s a place where we’re all operating on the same wavelength. We’re all interested in what we’re working on. And you hear it in people’s voices. You see it in people’s work. Everybody wants to be here. Everybody wants to work on these problems.

Juan

Software Developer

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Full-time employees get 20 hours per year to volunteer with the non-profit of their choice.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Starting in 2019
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Starting in 2019 - 20 weeks for birthing parent, 12 weeks for non-birthing parent
Flexible Work Schedule
Remote Work Program
Work remotely on occasion as needed.
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Starting in 2019 - 20 hours a year starting in 2019
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
With an in house craft beer geek procuring
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses - transit and parking
Company Outings
Site social activities periodically
Free Daily Meals
Free breakfast offered daily
Game Room
Shuffle board, pool table, table games and more!
Stocked Kitchen
Some Meals Provided
Happy Hours
Every Thursday!
Parking
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
LinkedIn Learning access, numerous internal training programs, conference attendance options
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Online course subscriptions available
Paid industry certifications
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