Solution Advisor, Pharmacy Utilization & Value Management
What you will be doing:
Lumere Solution Advisors are responsible for ensuring that Lumere’s clients, health systems, are successful in reducing unnecessary variation in care and cost. Specifically, as a Solution Advisor for Pharmacy Utilization & Value Management, you will build and lead Lumere’s support model and provide expert guidance to clients that enables them to make financially-impactful, clinically-informed decisions about medication use and drug spend management using Lumere’s research and analytical tools.
The successful candidate will be an experienced consultant to hospital Pharmacy & Therapeutics (P&T) committees (or a clinical pharmacist with operational & financial responsibilities) who has a track record of successfully managing complex, multi-stakeholder utilization initiatives. This person is passionate about tackling difficult problems in healthcare and is excited by the ambiguity and opportunity that comes with working in a dynamic, fast-growing technology company.
Responsibilities include:
- Own development and execution of the client support model for Lumere’s Pharmacy solutions
- Apply your expertise in drug formulary management, medication use, and clinical protocols to identify clients’ support needs
- Build and manage the execution of a standardized support model that complements Lumere’s software products
- Serve as a trusted, expert advisor to ensure clients are realizing full value from Lumere’s solutions by understanding pain points and developing a path for each to realize value
- Serve as a coordinator of people resources within Lumere to ensure clients’ needs are being met
- Develop scalable content resources as needed (e.g., PowerPoint presentations, best practice recommendations, other guides and tools for the client)
- Work with internal operational leaders to determine how we will quantify and measure value delivered to our clients
- Scale your expertise by hiring and managing a team of Solutions Associates
- Partner directly with Product Managers to translate customers’ needs to our product roadmap
- Provide feedback on the product pipeline based on client feedback and your expertise in formulary management and drug utilization best practices
- Serve as a liaison between the Product team and client-facing employees to build coordinated roll-out plans for product updates and launches
- Adapt support model based on new product features
- Contribute to marketing strategy and content production
- Advise on marketing campaign themes and strategy using knowledge of health system priorities and challenges
- Develop content (whitepapers, blog posts, videos) for current and prospective clients (~1 per quarter)
- Attend conferences to bolster Lumere’s market presence and stay informed of industry best practices (1-2 per year)
Qualifications:
- 5-7 years experience as a consultant to hospital pharmacy programs or as a hospital-based clinical pharmacist with operational & financial responsibilities (consulting experience preferred); must include experience in:
- Participating in hospital- or health system-based Pharmacy and Therapeutics (P&T) Committees
- Formulary optimization or implementing clinical protocols for a health system
- PharmD from an ACPE-accredited pharmacy education program
- Registered Pharmacist (RPh) Licensure in at least one state or District of Columbia
- Excellent project management skills and ability to collaborate across multiple internal and external stakeholders
- Ability to quickly identify underlying drivers of problems, quickly develop hypotheses, and execute on a path to solve
- Ability to effectively influence and communicate complicated ideas to senior leaders in health system
- Team-oriented, doer mentality
- Growth company DNA -- ability to thrive in a dynamic, fast-paced startup environment
- Ability to travel to client sites as necessary (20-30% travel)