About The Opportunity
We're all about connecting hungry diners with our network of over 300,000 restaurants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!
Why Work For Us
Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you're looking for a place that values strong relationships, embraces diverse ideas-all while having fun together-Grubhub is the place for you!
The Impact You Will Make
Hours for this position are Monday-Friday and could be anywhere from 7am - 8pm cst.
Manage the content of restaurant submissions pre-onboarding to optimize photos, menu content, and GH services offerings.
- Research additional web sources for restaurant photos and menu items to provide better, more robust content for our restaurants and diners.
- Determine eligibility for GH products and services.
- Ensure accuracy and completeness of internal records and reporting.
- Meet deadlines and maintain performance metrics for diverse workflows.
- Participate in ad hoc projects and support tasks designated by management.
- Coordinate with internal GH teams to get restaurant accounts built and amended.
- Examples of internal collaboration include coordinating with the Restaurant Onboarding and Implementation Team to assist with restaurant account development, partnering with the Vendor Team to ensure menu accuracy, and working with other Restaurant Network stakeholders to improve restaurant records and content.
- Serve as an additional point of contact to troubleshoot any issue or difficulty experienced during account set-up/onboarding.
- Proof contracts, menus, tax details, and more to ensure documentation lines up with Grubhub standards & legal responsibilities.
- Provide feedback on daily workflows, processes and opportunities for team optimization.
- Utilize Google Sheets and Salesforce reports to track progress and monitor KPIs.
What You Bring to the Table
- Ability to prioritize multiple tasks and attention to detail are a must
- Strong time management skills with the ability to be self-motivated and work independently
- Excellent written and verbal communicator among different channels and systems
- Ability to think critically and creatively to prioritize and solve problems
- Ability to build relationships and rapport
- Ability to hold self accountable for performance metrics; recognize areas of strength and opportunities.
- Experience in a fast-paced and dynamic environment
- Ability to escalate feedback on how to analyze and optimize processes
- Data entry, proficiency with a variety of computer programs, and ability to learn new programs are important; Salesforce and SQL familiarity is a plus
- Previous entry level data analysis experience is a plus, proficiency with Microsoft Excel and Google Sheets required
- Bachelor's degree preferred
And Of Course, Perks!
- PTO . Grubhub employees enjoy a generous amount of time to recharge.
- Health and Wellness. Excellent medical benefits, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
- Competitive Pay. You'll receive a competitive base salary with eligibility for generous incentives, bonuses, commission or RSUs (role-specific).
- Learning and Career Growth. Your personal and professional development is a priority at Grubhub. We empower you to be a leader and grow your career through training, coaching and mentorship opportunities.
- MealPerks. Get meals on us! Our employees get a weekly Grubhub credit to enjoy and support local restaurants.
- Fun. Every Grubhub office has an employee-led Culture Crew that connects people through fun, meaningful events and initiatives like Wellness Wednesdays, Slack competitions and virtual happy hours!
- Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Relief Fund and donating $1 million to the Equal Justice Initiative in 2020. Employees are also given paid time off each year to support the causes that are important to them.
Vaccination Requirement: Grubhub employees are required to be fully vaccinated, and must be able to show proof of full-Covid-19 vaccination, and booster if eligible, prior to starting employment. Fully vaccinated is defined as: "2 weeks have passed since your second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or 2 weeks after a single-dose vaccine, such as Johnson & Johnson's vaccine." Those eligible to receive the booster must receive the booster to be considered fully vaccinated, and those not yet eligible will be required to obtain the booster once eligible (6 months post last dose).
Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.
CA Privacy Notice: If you are a resident of the State of California and would like a copy of our CA privacy notice, please email [email protected].