Motorola Solutions
We build and connect technologies that help make it safer everywhere.
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Sr. Field Service Technician - Navy ELMR Lead SUA

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Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.


Department Overview
At Motorola Solutions, we help people be their best in the moments that matter. We help firefighters see around buildings and police officers see around street corners. Our work is very meaningful, impactful, and cutting edge and we invite you to explore it. We are the Best!
Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission critical digital mobile communication systems for Government & Public Safety Communications customers.
Job Description

Navy ELMR is geographically the largest, most complex ASTRO system in the world. The Lead SUA FST will have primary responsibility, working directly with the SUA PM and other SUA FSTs to help develop migration plans for upcoming Navy ELMR SUA deployments.

Navy ELMR SUAs are particularly challenging due to customizations deployed throughout the enterprise creating a need for customized testing in a lab environment. As such, the Lead SUA FST will work closely with Upgrade Operations and third-party vendors to develop and execute strategies and test plans to ensure a flawless production deployment performance

The Lead SUA FST will drive the creation of processes, tests and documentation to be distributed and used in the production environment.

Responsibilities:

  • Extensive verbal and written communication with stakeholders, technicians and engineers throughout the project life cycle
  • Support the SUA PM from a technical perspective in presenting plans to and answering questions of the customer
  • Identify issues that may interfere with quality, cost or timeframe and recommend options to manage impact
  • Promote and foster a healthy culture and environment in training support team
  • Work with the SAU PM to assess the implications of various strategies
  • Travel for work in various lab environments, customer meetings and deployment. Travel will vary depending on project cycles but could be as much as 75% at times

Qualifications:

  • Must be willing and able to obtain DoD Secret-level clearance as required (Must be US Citizen)
  • 5 years experience hands-on with Motorola ASTRO technology including Zone Core, ASTRO Networking, Microsoft Active Directory, MacAfee security suite, MCC7500 dispatch, NICE Logging etc.
  • Strong organization skills and a high attention to detail
  • Demonstrated experience leading a team of technologists
  • Excellent written and verbal communication skills
  • Demonstrated ability to balance multiple concurrent responsibilities of varying priorities and shift focus from one to another with minimal loss of productivity or work quality


Basic Requirements

  • 5+ years experience in networking, IT, field service, system technician/specialist, radio frequency or land mobile radio.


Travel Requirements
50-75%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes


EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

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What are Motorola Solutions Perks + Benefits

Motorola Solutions Benefits Overview

Our U.S. benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits effective Day 1
- 401K with Company Match and Day 1 vesting
- 9 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Remote work program
Our remote work program includes telecommuting at Manager discretion.
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave
Generous parental leave
Family medical leave
Adoption Assistance
Vacation + Time Off
Unlimited vacation policy
Paid holidays
Office Perks
Commuter benefits
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Relocation assistance
Professional Development
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Paid industry certifications

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