Caterpillar
Cat Digital uses digital technologies to help Caterpillar Inc. customers build a better world.
Chicago, IL
Remote

SR IT ANALYST - EXECUTIVE OFFICE SUPPORT at Caterpillar

| Chicago
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Provide IT support for Caterpillar Executive Office members and their assistants and admins. Duties include support of Office 365 tools and other software on PCs, Macbooks and mobile devices, computer hardware, peripherals and other office equipment for the Caterpillar Executive Office.

 

They will assist with operational readiness of offices, conference rooms and other workspaces.  As subject matter expert for user productivity for the Executive Office personnel, they will support the end to end process for new product and service delivery in partnership with other IT personnel.  This includes requirements definition, testing and deployment activities. 

 

Additionally, they will participate as a member of the Enterprise Service Center Services team including leading and project managing initiatives focused on enterprise customer experience. This role will be secondary to your Executive Office responsibilities.

 

Job Duties/Responsibilities may include, but are not limited to:

• Respond to queries either in person, email or over the phone.

• Maintain daily performance of computer systems.

• Ask questions to determine nature of problem.

• Walk customer through problem-solving process.

• Install, modify, and repair computer hardware and software to include desktop, laptop and printer configurations including software upgrade testing, packaging, imaging and deployments.

• Maintain a professional level of knowledge of information technology issues, solutions and advancements in a dynamic environment.

• Train computer users on new features or functions.

• Run diagnostic programs to resolve problems.

• Follow up with customers to ensure issue has been resolved.

• Run reports to determine malfunctions that continue to occur.

• Collect and document functional requirements for new projects or system enhancements.

• Support IT implementation projects – coordinate the delivery of work requests with various globally located Caterpillar IT teams and external partners.

• Prepare, execute and/or coordinate the execution of testing.

• Consult with Caterpillar Security personnel to ensure full compliance with security objectives.

• Make significant contributions to knowledge management as it relates to provision of documentation for use by other IT personnel. 

• Perform administrative work as needed to include procurement of office supplies.

• Support operational readiness of offices, conference rooms and other workspaces as needed to ensure that meetings are not disrupted due to failures of office equipment (Board Meetings, Staff Meetings, Public Meetings).

• Develop back-up strategies to ensure operational readiness.

• Investigate new technologies and document and develop case for use in Caterpillar.

 

Qualifications

Required Qualifications:

 

• Strong customer communication skills for understanding technical problems and clearly explaining solutions. 

• Strong adaptability, commitment, accountability, initiative, and customer focus.

• Must have excellent oral and written language skills and professional demeanor. 

• AS/BS Degree in Information Technology or equivalent combination of education and related experience.

• 2 years of professional experience in IT service related role.

• Knowledge of Windows client and servers, Apple OS, Windows 10, Microsoft Office 365 experience. 

• Knowledge of IT Security systems and protocol.

• Sound knowledge of helpdesk operations, task-related skills and knowledge of operating systems. 

• Excellent time management skills and the ability to manage complexities and competing priorities. 

• Ability to combine judgment, experience, analytic skills and business knowledge to make sound decisions. 

• Highly developed problem solving ability.

• Ability to break down IT complexity and communicate in business terms.

• Sound understanding of network protocols particularly TCP/IP and exposure to LAN/WAN technologies. 

• This position will require that the employee provide 24x7 on-call support

• Must be able to travel to remote locations and branches.

• Must be able to work off shift/weekends as needed.

 

Desired Qualifications:

 

• Knowledge of Caterpillar products, policies and procedures.

• Ability to facilitate meetings/technical discussion to achieve participant engagement and desired outcome.

• Ability to lead team on special projects.

 

Caterpillar is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O; however, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.caterpillar.com/careers.

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Where we are

In the heart of Chicago's lively West Loop area, we have easy access to public transport, great bars and restaurants, and an awesome office roof deck.

Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • Amazon Web ServicesFrameworks
    • AWS ElasticSearchFrameworks
    • AWS Code PipelineFrameworks
    • DockerFrameworks
    • ApigeeFrameworks
    • FlinkFrameworks
    • AkkaFrameworks
    • Amazon ECSFrameworks
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • DynamoDBDatabases
    • RDSDatabases
    • SalesforceCRM
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What are Caterpillar Perks + Benefits

Culture
Volunteer in local community
Caterpillar Inc. participates in local volunteer activities such as the Chase Corporate Challenge
Partners with Nonprofits
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Diversity
Documented equal pay policy
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Game Room
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks

An Insider's view of Caterpillar

What are some social events your company does?

Whether we’re working virtually or in-person, we are always looking for ways to have fun and grow as a team. Team dinners, coffee chats, ax throwing, chess club, and virtual happy hours are just a few of the activities we do to make work more fun and connect with colleagues around the world.

Madison

Recruiter

What kinds of technical challenges do you and your team face?

It’s amazing to be able to work in an architectural framework where we can negotiate between speed to market and a solid application – software that is well-built, well-designed, well-tested. I find this negotiation both challenging and exhilarating.

MacGregor

Lead Software Engineer

How does the company support your career growth?

I’ve been with Caterpillar for 20 years now, and I’ve been lucky to work on teams that have different focuses. I’ve worked on everything from engineering applications to the latest and greatest digital technology applications.

Rakshan

Digital Product Manager

How do you make yourself accessible to the rest of the team?

The team should be comfortable approaching me with any kind of issue — like improving a process, getting rid of unnecessary ceremonies or something else — and know that I will address it. I believe a manager should be the first line of defense against bugs and conflicting priorities, and my team needs to know that I have their back.

Stan

Software Engineering Manager

What projects are you most excited about?

Deep learning algorithms, popularized in the past five years, allow us to scan huge volumes of data from Caterpillar's fleet of connected engines and machines for unusual patterns. We're now able to make sophisticated predictions that wouldn’t have been possible 20 years ago.

Dan

Analytics Director

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