Working at Paro

Join us as we shape the future of finance work. We’re freeing professionals from the confines of traditional employment, in turn democratizing access to the business solutions that companies need. A mass migration to a workforce without boundaries is already underway, with many leading analysts predicting that 50% of the workforce will be freelancing by 2025. Backed by Revolution Ventures, Sierra Ventures, FJ Labs, and other leading investors and angels, we are on the path to disrupting the $500+bn antiquated finance and accounting industry by providing flexible finance and accounting solutions to businesses via our network of highly vetted freelance experts.

We believe our teams deserve to be surrounded with others who can be their authentic selves at work while driving forward the future of work with Paro. We value taking smart risks and having each others’ backs. We welcome challenges, and we are rigorous in ensuring all voices are heard. We are open to understanding each other’s experiences and communicating effectively together. We work hard, but we also want every employee to enjoy the journey. We work collaboratively, do the right thing, never settle and put our best work into everything we do. 

We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status.

The Role

This person shares a passion for helping the experts in our network, effectively hone their client management and knowledge of Paro’s value proposition alongside the execution of channel and department synergies. This individual will play a key role in helping develop and implement a fully digital onboarding process for expert freelancers in a seamless and efficient manner. 

The Sr. Manager of Expert Training & Enablement will be responsible for all training and enablement of expert’s digital onboarding and success. This individual will be responsible for curriculum development and delivery of all new experts, continuous education, and the ongoing onboarding/acclimation of the Paro Expert community to our platform, procedures, and statement of work proposal process. This individual will work with leaders across the company to continuously identify (and solve for) gaps in training, performance, resources, and understanding of the Paro process. This role will work closely with subject matter experts to build relevant content that improves the readiness of the experts to effectively communicate our value proposition and continue to expand our client base while providing the best enablement support for experts. 

Responsibilities include

• Refine and develop current onboarding/training curriculum and procedures and work to improve/implement best practices.
• Develop and implement a seamless, informative, and value-add onboarding program for Paro’s expert community.
• Refine and implement ongoing communications and helpful tips and tricks to help facilitate winning more clients and managing projects.
• Revise and simplify current compilation and disbursement of Onboarding Materials.
• Develop all training content and maintain a relationship with Marketing on content and production needs.
• Incorporate various training methodologies and tools to accommodate different learning styles.
• Assess the effectiveness of programs, tools, and processes and recommend adjustments as needed.
• Continuously measure and track KPIs to evaluate program effectiveness.
• Collaborate with Tech, Marketing, Sales, and Customer Success to ensure training is in line with the voice of Paro. 
• Coordinate content and resources to support all Enablement and Training for the expert network including training programs, processes, tools, and events. 
• Work with subject matter experts to develop professional training procedures and course materials for the experts. 

Requirements

• 5+ years experience in high-performance enablement, or learning and development roles
• A strong understanding of the sales environment, including sales content, tools, and training
• Experience with content management and learning management systems
• Able to build internal relationships with sales and marketing
• Direct experience of delivering training in a commercial setting 
• Not afraid to roll their sleeves up and take responsibility for new projects 
• Some start-up experience is preferred
• Excellent communication skills with the ability to connect with people
• Fast learner

Benefits at Paro

• Competitive salary + stock options
• Parental Leave 
• Comprehensive benefits package offering including: Medical (BCBS), dental, vision insurance, 401(k), etc. 
• Flexibility to work from the office or remotely (as needed)
• Unlimited PTO – we trust you
• Company Holidays-in recognition of 10+ federal holidays each year
• Unique Paro Holidays to rest & recharge for one day each month when there isn’t a company holiday (minimum time off)
• Great River North office location, steps away from public transportation
• Pet friendly office
• Casual office environment

About Paro

Paro provides flexible finance and accounting solutions to businesses via its network of highly vetted freelance experts. Through our proprietary AI-powered platform, Paro precisely matches clients with the best-fit experts to solve problems and drive growth. Our carefully curated expert community provides a range of financial services to clients, from basic bookkeeping and accounting to highly specialized corporate development and strategic advisory. By freeing these professionals from the constraints of traditional employment, Paro empowers them to pursue meaningful work on their own terms while helping clients achieve their business goals.